• Manage the end-to-end service delivery of our globally deployed edge IT infrastructure systems and our Technical Operations (TechOps) support function • Develop and strengthen strategic relationships with IT support vendors • Own the budget for the IT Field Operations function • Define and execute the strategic roadmap for IT Field Operations • Lead cross-functional projects to implement new IT Field Operations capabilities and services • Partner with IT Engineering and Solutions teams to define requirements for our ITSM capabilities as well as other support tools • Represent the IT Field Operations function in strategic planning discussions with business and technology leadership • Serve as the primary escalation point for major operational incidents

• Own day-to-day program management for Mercury’s bank charter initiative • Build and run the operating rhythm of the charter program • Drive execution across cross-functional workstreams • Surface risks early and clear blockers quickly • Scope and run special projects within the broader charter effort • Build and maintain systems for performance tracking, metrics reporting, and ongoing visibility • Prepare executive status updates, board materials, and investor-grade presentations • Drive disciplined reporting cadences • Act as a thought partner to the bank management team • Run leadership meetings • Liaise with external consultants and outside counsel • Own cultural programs and initiatives • Be a driver of Mercury’s overall bank readiness • Design AI-enabled workflows and internal systems

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an experienced Unclaimed Property Tax Lead for our client on a project basis. This contract role is fully remote. - Track client requests and submissions and assist with record review for potential unclaimed property - Analyze data to identify potential unclaimed property risks - Research transactions to determine potential unclaimed property exposure - Aid in drafting reports for client and state submission - Work with team to meet client submission timelines Qualifications - Bachelor’s degree or higher in accounting, finance, or other related fields - CPA license or Advanced degree such as Masters of Tax, JD and/or LLM preferred - 3+ years experience in state and local tax; 1+ years with Unclaimed Property Tax - Qualified applicants must reside in the continental U.S. - Must be legally authorized to work in the United States now and in the future. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Benefits - Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave.

• Take full control of weekend escalations • Lead the support team handling complex cases • Oversee Sales and Customer Success performance • Ensure administrative systems operate without failure • Make judgment calls confidently • Communicate outcomes clearly and concisely