Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com. About the Role In this high impact client-facing role, you will be responsible for implementing our clients, ensuring they launch on time and our programs successfully get in the hands of members. In this fast-paced role, you will own the client implementation process from end-to-end, coordinating with internal and external stakeholders throughout and ensuring the implementation is completed within the established timeline and all requirements are met. You'll be responsible for managing multiple client implementations at once, so strong project management and organizational skills are key. The ideal candidate has at least 2-3 years of implementation experience with a combination of strong project management skills and excellent communication. We are looking for an individual who can expertly balance client needs with internal resources to drive high customer satisfaction with timely completion of deliverables. This person should have a keen eye for process improvement and identifying efficiencies to support scaling of the team. What You'll Accomplish - Implementation management: Ensure 100% of new employer clients are launched on the originally agreed upon date, error free and with high client satisfaction (4.5/5). Ensure 100% of eligibility, billing, and/or reporting integrations are completed on time. As needed, support successful partner implementations working cross-functionally with the Health Services and Partnerships teams. - Process improvement: Provide strategic insights to leadership to inform implementation best practices and ensure processes are optimized for effectiveness, efficiency and consistency. - Operations Management: Manage ongoing workflows that are critical to long-term client success, including but not limited to eligibility, billing, and data-sharing. Oversee the ongoing management of integrations and ensure files are refreshed when appropriate. Basic Qualifications - Relationship-building: Easily build relationships with others, including clients, partners, and internal colleagues. Effectively work with all levels with a client and partner organization. - Project management: Ability to manage multiple client implementations and projects in parallel, keeping all internal and external stakeholders aligned on key milestones and timelines. Minimizes careless errors with deliverables. - Product knowledge: Demonstrated subject matter expertise on our product and processes, with an ability to quickly learn new ones. Able to confidently answer questions and present solutions to clients. - Business acumen: Gain insight into client culture, priorities, and goals. Effectively convey client needs internally, driving the resources needed for successful implementations. Preferred Qualifications - Experience at a high-growth company - Data integration proficiency, advanced Excel knowledge and skills - Account management - CRM & Project Management tools experience Compensation This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. For this position, our salary ranges are listed below: Tier 2: CA, CT (ex NYC radius), Boston Radius, Chicago Radius, DC Radius, Houston Radius, NJ (ex NYC radius): $89,792.00-$134,688.00 Tier 3: IL (ex Chicago), MD(ex DC Radius), MA (ex Boston Radius), NH (ex Boston Radius), NY (ex NYC Radius), RI (ex Boston Radius), TX (ex Houston), VA (ex DC Radius), WA (ex Seattle Radius), WI (ex Chi Radius), AK, CO, DE, GA, HI, MI, MN, NC, NV, OR, PA: $81,984.00- $122,976.00 Tier 4: AL, AZ, AR, FL, ID, IN (ex Chicago), IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, WY:$74,176.00 - $111,264.00 About Hinge Health At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com What You'll Love About Us - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

• Own the full implementation lifecycle for multiple concurrent firm engagements, managing scope, schedule, dependencies, and stakeholder alignment from kickoff through go-live • Maintain a living project plan in ClickUp capturing all milestones, task ownership, and critical path items — updated weekly and shared transparently with firm stakeholders • Proactively identify, document, and escalate project risks before they become blockers; maintain a formal risk log with mitigation owners and resolution timelines • Run structured project cadences: kickoff meetings, weekly status calls, internal delivery syncs, and go/no-go reviews prior to production cutover • Facilitate clear, timely communication to firm stakeholders at all levels — from system administrators to CFOs — translating technical complexity into actionable decisions • Manage change control when scope, timeline, or resource requirements shift; ensure changes are documented, approved, and reflected in the project plan • Drive firm accountability on deliverables: data extracts, stakeholder availability, UAT sign-off, and cutover readiness approvals • Produce structured status reporting for internal leadership, including RAG health indicators and escalation flags for at-risk engagements • Coordinate with technical staff on staging environment provisioning, SSO configuration, and system deployment readiness • Validate that environment-specific configurations are accurate before firm-facing testing begins • Support the setup and testing of integrations, ensuring data flows are confirmed end-to-end prior to go-live • Partner with technical specialists to manage the firm's data migration workstream, including historical data mapping from legacy PMS systems to Aiwyn equivalents • Lead balancing and validation reviews with the firm: reconciling Open AR and Unbilled WIP reports, resolving discrepancies at the transaction, invoice, and client level • Flag data issues that cannot be resolved before cutover and own the documented remediation plan and timeline • Ensure production cutover balancing is completed and signed off before go-live is authorized • Coordinate the full cutover execution plan, including scheduler management, domain configuration, and final validation steps • Run the go/no-go decision process with internal and firm stakeholders, ensuring all readiness criteria are met before cutover is initiated • Manage hypercare support in the immediate post-launch period, triaging issues and coordinating rapid resolution • Configure the firm's system based on their chosen specifications and operational preferences • Design and deliver tailored training sessions for firm staff, ensuring adoption of Aiwyn's software across relevant workflows • Travel onsite when detailed workshops or executive-level training sessions are required (less than 10% of the time) • Take ownership of internal improvement projects, contributing to SOPs, process documentation, and tooling enhancements • Surface patterns across engagements to inform playbook development, risk frameworks, and implementation methodology improvements • Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations and improve the customer journey

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a Spiff Implementer to lead the setup and integration of Spiff's commission management tool into our Salesforce environment on a flexible, part-time basis. This is an as-needed, hourly role ideal for someone with technical expertise who can also coach and empower internal teams. - Configure and customize Spiff to align with our Salesforce setup and commission structures. - Advise on best practices to optimize commission calculations, reporting, and automation within Spiff. - Develop a clear implementation plan with timelines, deliverables, and milestones. - Provide coaching sessions for internal users on Spiff functionalities and basic maintenance. - Serve as a support resource for troubleshooting and ongoing improvements after implementation. - Create detailed documentation of integration steps, system customizations, and user training materials. - Recommend process improvements to ensure smooth, scalable Spiff usage over time. Qualifications - Proven experience implementing Spiff, ideally integrated with Salesforce. - Strong knowledge of Salesforce configuration and development best practices. Requirements - Salesforce certifications such as Salesforce Administrator or App Builder (preferred). - Strong problem-solving and process improvement mindset. - Excellent communication and collaboration skills for coaching and supporting teams. - High attention to detail and proactive in identifying and addressing potential issues. Results You'll Deliver - Successful end-to-end implementation of Spiff integrated with Salesforce. - Internal team fully trained to manage and maintain Spiff independently. - Clear documentation supporting internal processes and future updates. - Optimized commission tracking and reporting processes leading to improved operational efficiency. Schedule & Compensation - Part-time, hourly, as-needed basis. - Flexible schedule to accommodate project milestones and coaching sessions.

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity Flywire is seeking an experienced, self-motivated Sr. Implementation Consultant to join our dynamic and growing global team. The Sr. Implementation Consultant will act as the subject matter expert for the product area(s) that they are focused on. If you have experience in student financial services, change management within higher education, experience with SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you! Key Responsibility: As a subject matter expert the Sr. Implementation Consultant will work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer. - Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire. Acting as a subject matter expert and consultant on higher education projects, you will focus on at least two product areas to gain knowledge and expertise for our higher education clients - Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering - Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales - Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products along with product specific documentation - Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders - Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants - Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures - Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives - Help contribute to an innovative culture and customer experience every day Qualifications Here's what we're looking for: - 8+ years experience in Higher Education (Student Accounts or Financial Aid preferred) - Knowledge of Higher Education ERPs- PeopleSoft, Banner, Colleague, and Workday - Excellent client-facing and internal communication skills (written and oral) - Knowledge of implementing and configuring payment software preferred - Experience in training software end users for both functional and technical minded customers - Understanding of credit card and ACH processing - Ability to travel up to 15% to client sites and for internal meetings Technologies We Use: Apple (Computers), Smartsheets, JIRA, Sumologic, Google Suite, Box, and Zendesk Additional Information What We Offer: - Competitive compensation, including Restricted Stock Units - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager, other Flymates, the department VP, and participate in a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. The US base salary range for this full-time position is $100,000 - 115,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Remote