• Manage the entirety of renewals process, including negotiation and ownership of commercial contracts • Collaborate with Sales to identify risks and ensure timely renewals • Analyze usage patterns and customer health metrics to preempt churn risks • Engage proactively with customers ahead of renewal dates to assess satisfaction, resolve issues, and identify opportunities for growth • Maintain accurate renewal forecasts using tools like Salesforce and Clari • Consistently exceed quarterly and annual retention goals

• You act as the central point of contact for our clients on organizational support matters • You serve as an interface between our company and our clients, representing their needs equally • You are responsible for monitoring and documenting contractual Service Level Agreements (SLAs) • You organize and lead support meetings and de-escalation sessions • In your role as Feedback Manager you handle extensive coordination and clarification, as well as careful case documentation • To fulfill your duties you work closely with executive management, project management, sales, support, and development

• Work directly with national prospective buyers to convert them into Pacaso homeowners • Qualify inbound sales leads by meeting and exceeding KPI requirements • Have a deep understanding and ability to speak to all of the current market inventory. • Provide feedback to the sales leadership, marketing, and acquisitions teams on market dynamics, potential Pacaso future prospects, and buyer feedback on demand • Prepare and provide accurate forecasts to management on a weekly basis • Drive Opportunities for the RD Team by consistently exceeding sales metric targets while maintaining or surpassing expected conversion rates. • Understand and build a deep understanding of the buyer profile • Maintain a customer centric approach obsessing over the experience and representative of the Pacaso brand • Be mission driven, a cultural carrier and ability to work in a team environment • Attend one local or feeder market event monthly to support the region’s sales efforts • Flexibility to work weekends on rotation to connect with buyers within SLA expectations • Travel quarterly to collaborate with the sales team and market support • Adhere to consultative selling • If in a Pacaso market, work with interested buyers to tour prospects of the Pacasos of interest - approx. 24 tours virtual or on site / monthly.

• Establish and evolve a holistic Release & Deployment strategy, enabling predictable, scalable delivery across multiple products and customer environments. • Serve as the primary governance authority for release readiness, quality compliance, deployment approvals, and production promotion. • Define and enforce release policies, SLAs, and success criteria to ensure consistency across all teams. • Strengthen deployment pipelines by driving automation, standardization, and quality controls that reduce risk and increase speed. • Develop and maintain a comprehensive roadmap for continuous improvement of release tooling, deployment processes, and environment reliability. • Identify systemic issues, root causes, and process gaps—then implement long term solutions. • Lead collaboration with Engineering, Product, Infrastructure/Operations, Customer Delivery, and Support to ensure alignment from planning through post release validation. • Act as a trusted advisor to internal and external stakeholders—translating release impacts, risks, and dependencies in a clear and timely manner. • Drive consensus and influence leaders across functions to solve complex, ambiguous ecosystem challenges. • Oversee complex code deployments, database synchronization efforts, and DevOps practices across multiple customer and internal environments. • Ensure environments are maintained in a known good, stable, compliant state through structured monitoring, validation, and documentation. • Lead modernization efforts— including migrations from legacy release architecture to more scalable, cloud driven and automated models. • Mentor and develop Release Managers, fostering a culture of ownership, operational rigor, and continuous improvement.