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Dedalus logo
Dedalus

Dedalus Group is the leading european provider of digital solutions for Healthcare

Support Coordinator – Feedback Manager

ManagerManagerFull TimeRemoteSeniorTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

109 days ago

Salary

0

Seniority

Senior

Professional CertificateGermanEnglish

Job Description

Support Coordinator – Feedback Manager

Dedalus

• You act as the central point of contact for our clients on organizational support matters • You serve as an interface between our company and our clients, representing their needs equally • You are responsible for monitoring and documenting contractual Service Level Agreements (SLAs) • You organize and lead support meetings and de-escalation sessions • In your role as Feedback Manager you handle extensive coordination and clarification, as well as careful case documentation • To fulfill your duties you work closely with executive management, project management, sales, support, and development

Job Requirements

  • You have completed vocational training or have relevant professional experience in an IT environment
  • You are service-oriented, responsible, assertive, and strong in communication, and you have secure written and spoken German
  • You have a business-minded approach and strong communication skills
  • You possess a high level of organizational and negotiation skills combined with initiative, commitment, and the ability to work independently within a team
  • You have analytical skills and approach tasks in a confident, structured, and goal-oriented manner
  • English skills are an advantage
  • Proficiency with MS Office is a matter of course for you

Benefits

  • A permanent employment contract with an attractive salary for a long-term perspective
  • Responsible and exciting tasks in a future-oriented industry
  • Professional onboarding
  • A friendly team that supports you and where colleagues are on a first-name basis
  • Flexible working hours for a better work–life balance
  • A company mobile phone with dual-SIM (Android or iOS), also available for private use
  • Full hardware and software equipment for comfortable remote/home-office work
  • Option to purchase a discounted Deutschlandticket (public transport pass) for eco-friendly commuting
  • Option to lease a company bike (JobRad)
  • Discounts on tickets for various leisure events
  • Group accident insurance (also covering accidents during leisure time)
  • Company pension scheme and time-value accounts
  • Up to five days of educational leave per year

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