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Dedalus Group is the leading european provider of digital solutions for Healthcare
Support Coordinator – Feedback Manager
Location
Germany
Posted
109 days ago
Salary
0
Seniority
Senior
Job Description
Support Coordinator – Feedback Manager
Dedalus
• You act as the central point of contact for our clients on organizational support matters • You serve as an interface between our company and our clients, representing their needs equally • You are responsible for monitoring and documenting contractual Service Level Agreements (SLAs) • You organize and lead support meetings and de-escalation sessions • In your role as Feedback Manager you handle extensive coordination and clarification, as well as careful case documentation • To fulfill your duties you work closely with executive management, project management, sales, support, and development
Job Requirements
- You have completed vocational training or have relevant professional experience in an IT environment
- You are service-oriented, responsible, assertive, and strong in communication, and you have secure written and spoken German
- You have a business-minded approach and strong communication skills
- You possess a high level of organizational and negotiation skills combined with initiative, commitment, and the ability to work independently within a team
- You have analytical skills and approach tasks in a confident, structured, and goal-oriented manner
- English skills are an advantage
- Proficiency with MS Office is a matter of course for you
Benefits
- A permanent employment contract with an attractive salary for a long-term perspective
- Responsible and exciting tasks in a future-oriented industry
- Professional onboarding
- A friendly team that supports you and where colleagues are on a first-name basis
- Flexible working hours for a better work–life balance
- A company mobile phone with dual-SIM (Android or iOS), also available for private use
- Full hardware and software equipment for comfortable remote/home-office work
- Option to purchase a discounted Deutschlandticket (public transport pass) for eco-friendly commuting
- Option to lease a company bike (JobRad)
- Discounts on tickets for various leisure events
- Group accident insurance (also covering accidents during leisure time)
- Company pension scheme and time-value accounts
- Up to five days of educational leave per year
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