• Manages the design, development, administration and implementation of compensation programs, policies, structures and practices for the organization. • Oversees participation in compensation surveys, prepares reports, performs research and analysis. • Provides analytical expertise and support to business units and People and Culture (P&C). • Guides compensation compliance initiatives and coordinates communication of regulatory changes. • Develops recommendations to modify or implement new programs, policies, and procedures. • Monitors the effectiveness of existing compensation policies, guidelines and procedures.

• Manage the entirety of renewals process, including negotiation and ownership of commercial contracts • Collaborate with Sales to identify risks and ensure timely renewals • Analyze usage patterns and customer health metrics to preempt churn risks • Engage proactively with customers ahead of renewal dates to assess satisfaction, resolve issues, and identify opportunities for growth • Maintain accurate renewal forecasts using tools like Salesforce and Clari • Consistently exceed quarterly and annual retention goals

• You act as the central point of contact for our clients on organizational support matters • You serve as an interface between our company and our clients, representing their needs equally • You are responsible for monitoring and documenting contractual Service Level Agreements (SLAs) • You organize and lead support meetings and de-escalation sessions • In your role as Feedback Manager you handle extensive coordination and clarification, as well as careful case documentation • To fulfill your duties you work closely with executive management, project management, sales, support, and development

• Work directly with national prospective buyers to convert them into Pacaso homeowners • Qualify inbound sales leads by meeting and exceeding KPI requirements • Have a deep understanding and ability to speak to all of the current market inventory. • Provide feedback to the sales leadership, marketing, and acquisitions teams on market dynamics, potential Pacaso future prospects, and buyer feedback on demand • Prepare and provide accurate forecasts to management on a weekly basis • Drive Opportunities for the RD Team by consistently exceeding sales metric targets while maintaining or surpassing expected conversion rates. • Understand and build a deep understanding of the buyer profile • Maintain a customer centric approach obsessing over the experience and representative of the Pacaso brand • Be mission driven, a cultural carrier and ability to work in a team environment • Attend one local or feeder market event monthly to support the region’s sales efforts • Flexibility to work weekends on rotation to connect with buyers within SLA expectations • Travel quarterly to collaborate with the sales team and market support • Adhere to consultative selling • If in a Pacaso market, work with interested buyers to tour prospects of the Pacasos of interest - approx. 24 tours virtual or on site / monthly.