• Lead quality oversight of outsourced clinical and manufacturing operations supporting cell therapy programs from patient collection through product administration • Establish and maintain a robust supplier quality management program • Oversee GxP compliance across external partners • Drive quality risk management and inspection readiness • Partner cross-functionally to ensure reliable and safe product supply across various programs

• Lead and manage the daily operations of the Pharmacist and Pharmacy Technician teams, ensuring service level, quality, and compliance targets are consistently met. • Oversee queue and workflow management across prescription transfers, verbal prescription intake, and multi-department escalations spanning Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. • Ensure the escalation pathway from Pharmacy Technician (initial contact) to Pharmacist (clinical review) runs smoothly and resolves participant issues on first contact wherever possible. • Partner with Workforce Management to build and maintain rotating weekend and holiday coverage schedules that meet licensing and staffing requirements. • Track and maintain license and certification compliance (e.g., AZ/TX Pharmacist and Pharmacy Technician licenses, CPhT certification) across direct reports. • Monitor, analyze, and report on core KPIs, including average handle time, first-contact resolution, quality/accuracy scores, and participant satisfaction. • Coach, develop, and support the hiring and onboarding of Pharmacist and Pharmacy Technician staff and any team leads/supervisors within the function. • Identify and lead process improvement initiatives that simplify complexity for both staff and participants, in line with Everise's commitment to agile execution. • Ensure the team's practices align with client program values, HIPAA, and applicable state pharmacy board regulations. • Manage remote, hybrid, or on-site work arrangements for the team based on performance, business need, and program requirements.

• Own the full lifecycle of contractors and associates including onboarding, offboarding, payroll coordination, and performance tracking • Serve as the primary operational point of contact for contractors and associates, supporting their needs across systems, documentation, and processes • Monitor deliverables, flag issues early, and ensure nothing slips through the cracks across active engagements • Maintain accurate records across all contractor and associate activity in Notion, Slack, and CRM tools • Build and maintain SOPs, process documentation, and internal workflows from scratch • Identify bottlenecks and inefficiencies in day-to-day operations and fix them proactively • Manage tools and data tracking across Notion, Slack, and CRM platforms, keeping everything clean, current, and accessible • Build automations and internal tools using Claude AI, Claude Cowork, or similar AI platforms to reduce manual work and improve team efficiency • Handle procurement requests including sourcing, ordering, and tracking equipment and supplies for contractors and internal team members • Coordinate device setup and management as needed • Manage vendor relationships and operational logistics independently • Coordinate directly with clients on contractor-related needs including hiring, onboarding, and ongoing support • Serve as a reliable and professional point of contact between clients and internal operations for day-to-day operational matters • Support client onboarding and offboarding processes and ensure a smooth handoff experience • Maintain operational dashboards and trackers using Google Sheets, Notion, or CRM tools • Track key operational metrics and surface issues to leadership proactively • Keep internal databases accurate and audited across all tools

• The Coordinator, Data Operations supports donor engagement and stewardship efforts by ensuring the timely and accurate execution of campaign, acknowledgment, and fulfillment processes. • Work closely with the Membership, Fundraising, and Data teams. • Responsible for executing recurring audience selections, supporting fulfillment activities, maintaining data quality standards, and assisting with reporting and analytics initiatives. • Contributing to efforts that strengthen donor engagement and support the organization's work to improve animal welfare and prevent cruelty.