• Supervise and support a team of virtual and local nurse practitioners through chart reviews, 1:1s, and performance coaching. • Oversee virtual and local health guides in reviewing charts and meeting 1:1 with each direct report on a regular basis. • Collaborate with cross-functional colleagues to drive clinical quality, care coordination, and process improvement initiatives. • Ensure strong execution of firsthand’s clinical model services and operational goals. • Support a strong clinical and operations dyad partnership by meeting regularly with State Directors and Managers to lead, motivate, and inspire community teams. • Communicate and coordinate with community team leaders regarding Health Guide, Triage Nurse, and Psychiatric services. • Work closely with firsthand's Support team to develop and improve care delivery, clinical quality improvement processes, and outcomes that align with firsthand’s clinical model and strategies. • Provide part-time direct clinical care as appropriate, based on direct reports, non-clinical responsibilities and needs of the market.

• Responsible for the success, engagement and production of our independent agents. • Work closely with Operations and field sales management to ensure the brokers have clear line of sight to Devoted's mission and the plan for growth. • Executing the plan created by the team for the market's brokers. • Analyzes reports and providing a plan of action for increased production. • Providing real time feedback from the field brokers. • Training for brokers both classroom and field. • Influence brokers to sell more by positioning our product and promoting our brand. • Responsible for a territory, manage contacts. • Execute on market / region sales goals and objectives (sales events, training, etc). • Meet or exceed sales objectives through broker channel. • Meet with brokers and agencies to build relationships and promote our brand. • Responsible for reporting their daily activities to ensure alignment with creating incremental sales consistent with market goals. • Adheres to and maintains current understanding of compliance requirements and organizational policies & procedures. • Coordinates effectively with local sales team.

• Assess and evaluate member needs to support optimal health and wellness outcomes • Develop and implement individualized care plans, coordinate services, and connect members to resources • Conduct comprehensive assessments to identify member needs, risks, and barriers to care • Develop and manage member-centered care plans with measurable goals and outcomes • Coordinate care across providers, community support systems • Monitor progress and adjusting interventions to ensure outcomes • Address social determinants of health, including housing, transportation, and access to care • Utilize evidence-based care pathways to guide clinical decision-making • Engage members using coaching and motivational interviewing techniques • Conduct field-based visits and telephonic outreach for ongoing care management

• Meet or exceed sales objectives/quota • Deep understanding of disease state and ability to effectively communicate and educate • Sells product and drives adoption • Understands the market landscape and competing products • Analyzes territory and account data, uses judgment and experience to identify business opportunities and drive utilize • Prioritizes sales activities and continually evaluates targets to meet goals and track sales impact • Develops KOLs and implements programs consistent with product strategy to drive sales results • Develops and maintains relationships with internal colleagues and external HCPs/Customers • Ensures compliance with all applicable laws, policies and procedures in conducting business • Meets specific expectations on speaker events and other available resources • Devise and implements a plan to address distribution channel, access, competition, and market challenges to positively impact sales • Understands reimbursement model and value proposition for hospital economics