Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Order Processing Liaison
Location
United States
Posted
15 days ago
Salary
$53.3K - $82.2K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Order Processing Liaison
Zayo Group
Role Description Zayo is seeking an Order Processing Liaison, Hyperscale to be responsible for owning and driving the operational lifecycle of in-flight amendments, change orders, and operational service modifications supporting Zayo’s Hyperscale customers. This role serves as the primary coordinator across Sales, Sales Engineering, Order Experts, Order Validation, Service Delivery, Contracting, and other operational teams to ensure customer-requested changes progress efficiently from opportunity creation through installation and completion. Our Order Processing Liaison, Hyperscale is focused on operational execution and process coordination, allowing Sales and Sales Engineering resources to remain focused on customer strategy, solution design, and revenue-generating activities. This role acts as the central point of ownership for amendment-related workflows, operational order administration, and cross-functional project management associated with existing customer services. Candidates must be comfortable operating in a fast-paced environment, managing multiple concurrent priorities, navigating ambiguity, and driving resolution across a broad set of stakeholders. Responsibilities - Operational Order Administration - Own and drive the operational lifecycle of in-flight amendments and change-order activity from opportunity creation through installation. - Create and manage opportunities associated with operational service modifications and amendment activity. - Coordinate order administration activities including MACDs, service amendments, and operational change requests. - Support service order creation, recreation, and in-flight order adjustments as required. - Ensure operational requests are accurately documented and tracked throughout the order lifecycle. - Order Structure Support - Provide guidance on order structure and amendment processing for Hyperscale opportunities. - Support MACD administration and associated workflow requirements. - Coordinate service order updates resulting from customer-requested operational changes. - Assist with resolution of order structure issues impacting fulfillment and delivery. - Cross-Functional Coordination - Serve as the primary operational coordinator between Sales, Sales Engineering, Order Experts, Order Validation, Service Delivery, Contracting, OSP, and other internal teams. - Coordinate amendment processing and associated customer documentation requirements. - Facilitate order validation activities and resolution of operational exceptions. - Coordinate Service Delivery handoffs and installation readiness activities. - Track and monitor CARs, ISOs, and related operational records across multiple systems. - Manage low- or no-revenue operational changes that require cross-functional execution. - Escalate risks, blockers, and dependencies to appropriate stakeholders. - Process Management & Reporting - Maintain accurate records and data integrity across Salesforce and supporting systems. - Monitor amendment and operational change activity to ensure timely completion. - Identify process inefficiencies and recommend opportunities to improve operational execution. - Participate in departmental initiatives and continuous improvement projects. - Develop strong working relationships across organizational boundaries to drive successful outcomes. Qualifications - Bachelor’s degree or higher with a business-related focus preferred. - Minimum of two (2) years of experience in telecommunications, sales operations, order management, service delivery, project coordination, or related operational functions. - Strong understanding of order lifecycle management, MACDs, amendments, and service delivery processes. - Experience working within Salesforce.com or similar CRM platforms. - Demonstrated ability to coordinate complex cross-functional initiatives and drive accountability across multiple stakeholder groups. - Exceptional organizational and project management skills. - Strong verbal and written communication skills. - Ability to manage multiple priorities and meet deadlines in a fast-paced environment. - Detail-oriented with strong analytical and problem-solving capabilities. - Ability to work independently while collaborating effectively across teams. - Experience supporting enterprise, carrier, or hyperscale customers preferred. Requirements - Estimated Base Salary Range: $53,300.00 - $82,200.00 USD/annually. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave
Related Guides
Related Categories
Related Job Pages
More General Jobs
Small Business Credit Officer II
Fifth Third BankFifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
• Review and decision small business loan applications for high dollar and complex loans. • Assist peers through the loan decision process, offering expertise on financial analysis and loan structuring. • Responsible for spreading financial statements based on information provided in the loan package. • Provide loan decisions and/or credit recommendations based on a review of all underwriting criteria. • Perform global cash flow and balance sheet analysis for small-business healthcare loans of up to $2 million. • Prepare a written evaluation of a borrower's financial condition and future outlook, identifying risks and mitigation. • Collaborate with the sales team in developing loan structures that meet customer needs and adhere to the organizations risk appetite. • Assist and mentor fellow team members in portfolio monitoring. • Identify opportunities and recommend solutions for process improvements and software development. • Effectively communicate loan decision to loan originator.
Lead Underwriter
Fifth Third BankFifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
• Review and decision small business loan requests within approved loan authority. • Assist junior loan underwriters through the loan decision process, offering expertise on financial analysis and loan structuring. • Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. • Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. • Operate within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
• The Business Unit Leader will report to a Group Leader/Portfolio Manager and will be responsible for: The financial and resource planning for all aspects of Imaginet and potential future Business Units. • Ensuring the business is financially sound, well managed, and achieves key targets utilizing the best practise from within the group. • Directing and managing employees and resources to meet business objectives, within budget. • Overseeing the welfare and development of all employees. • Developing, motivating and empowering a dedicated and experienced management team to deliver excellent results. • Developing the product strategy and ensuring delivery against a published roadmap. • Ensuring a high standard of work and customer service. • Building relationships with industry partners and alliances, principally across the UK. • Implementing risk management policies to address strategic, operational and legislative compliance risks. • Ensuring company directives and reporting are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations.
• Assesses member's clinical need against established guidelines and/or standards to ensure that the services provided are medically appropriate to member's needs and aligned with the benefit structure • Facilitates response to gaps in care and identified high risk members to appropriate settings of care for annual wellness visits including collaboration with treating provider • Evaluates the necessity, appropriateness and efficiency of medical services and procedures provided for both acute and chronic health care needs • Develops, coordinates and assists in implementation of individualized plan of care for members and identification of barriers towards Self-Management and optimal wellness • Coordinates with members, family, physician, hospital and other external customers with respect to the appropriateness of care from diagnosis to outcome • Coordinates the delivery of high quality, cost-effective care supported by clinical practice guidelines established by the plan addressing the entire continuum of care including transitional care • Monitors member's medical care activities, regardless of the site of service, and outcomes for appropriateness and effectiveness • Advocates for the member/family among various sites to coordinate resource utilization and evaluation of services provided • Encourages member participation and compliance in the case/disease management program efforts • Documents accurately and comprehensively based on the standards of practice and current organization policies • Interacts and communicates with multidisciplinary teams either telephonically and/or in person striving for continuity and efficiency as the member is managed along the continuum of care • Evaluates care by problem solving, analyzing variances and participating in the quality improvement program to enhance member outcomes • Serves as mentor/trainer to new RN's and other staff as needed • Presents clinical cases during audits conducted by external review organizations • Performs other duties as assigned by management.
