• Maintain and troubleshoot Azure IaaS and PaaS environments, ensuring secure configuration, high availability, and adherence to organizational cloud standards. • Administer and support Microsoft Entra ID including security groups, dynamic group queries, M365 group lifecycle management, RBAC role assignments, and Conditional Access policy implementation. • Manage and support Microsoft 365 services including Teams, Exchange Online, SharePoint, and licensing governance. • Configure and troubleshoot Azure networking components including Virtual Networks, subnetting, Private Endpoints, Private DNS Zones, and Global Secure Access connectivity. • Implement and support Azure Storage solutions including Blob Storage and Azure File Shares with RBAC + NTFS permissions and Kerberos authentication (AADDS/Entra scenarios). • Serve as escalation point for complex Azure identity, networking, and storage-related issues. • Support cross-tenant collaboration initiatives including B2B guest access configuration and cross-tenant migration activities. • Assist with tenant-to-tenant resource migrations including storage accounts, virtual machines, and identity configurations. • Monitor and optimize Azure spend using Azure Cost Management; provide recommendations for cost control and right-sizing resources. • Support Azure Virtual Desktop (AVD) environments including Remote Apps, Desktop Pools, image management, and familiarity with Nerdio automation (if applicable). • Participate in backup and retention configuration for Azure workloads, ensuring alignment with business continuity requirements.

• Act as members of a team responsible for providing technical guidance concerning the business implications of the application of various systems • Documents existing operations and practices • Analyzes operations and practices against documented best practices • Develops plans of action and milestones to evolve to the best practices

• Lead the design and implementation of complex automation and infrastructure solutions • Serve as a technical subject matter expert and provide technical guidance across teams • Mentor and support the development of other engineers through coaching, code reviews, and knowledge sharing • Conduct technical research and maintain viable knowledge of technology trends, new software, and best practices • Provide training to other network domain teams for the adoption of automation capabilities • Contributes to the development of custom code to integrate platform components, fill tooling gaps and solve potentially unique situations • Perform development, testing, implementation, and review of complex automation solutions related to provisioning, monitoring, and configuring a network and infrastructure environment • Employ modern CI/CD pipelines using DevOps tooling • Automating operational reports e.g., SLA reporting, utilization statistics, and network forecasting • Establishing system/data integrations to enhance existing or establish new processes • Drive standards, best practices, and architectural decisions for systems infrastructure and automation • Provide peer review and guidance on code and perform quality assurance tasks • Responsible for creation of and contribution to; processes, standards, technical documentation, and design diagrams • Write and maintain technical standards and documentation • Able to work closely with InfoSec team to address security and vulnerability related issues • Must be available to work regular business hours Pacific Standard Time • Must also be available to work on-call, evenings and weekends as needed

• Architect, develop, and operationalize next-generation agentic systems powered by advanced LLMs and MCP frameworks • Build intelligent, multi-step, tool-using agents that can autonomously reason, plan, and execute complex workflows • Design and implement agent orchestration frameworks and integrate model-driven decision logic • Provide technical leadership and explore cutting-edge agentic patterns • Partner with engineering and product teams to translate experimental architectures into real-world impact