Zact

• Define, measure, and maintain Service Level Objectives (SLOs) • Design, implement, and maintain Infrastructure as Code across multiple environments • Manage incident response and blameless post-mortems • Implement and manage advanced observability stacks • Collaborate with development teams to streamline application deployment workflows

• Integrate and automate security controls directly into CI/CD pipelines • Design, implement, and maintain secure Infrastructure as Code • Drive compliance and continuous auditing • Manage and enforce Identity and Access Management (IAM) • Conduct continuous infrastructure security monitoring, threat modeling • Collaborate with development teams to resolve security vulnerabilities

• Lead end-to-end implementation of issuer processor integrations • Serve as the primary project manager for processor-related initiatives • Coordinate activities across Zact engineering, product, QA, operations, processors, banks, card networks, and third-party vendors • Develop and maintain detailed project plans, milestones, dependency tracking, and risk registers • Drive weekly implementation meetings with external partners • Translate business requirements into actionable technical workstreams • Coordinate certification activities with processors and payment networks • Manage implementation documentation, issue logs, decision tracking, and change requests • Identify project risks early and drive mitigation strategies • Escalate issues appropriately while maintaining strong partner relationships • Assist with implementation planning for new banking partners and processor platforms • Continuously improve Zact's implementation methodology and project management processes

• Serve as the primary relationship owner for a portfolio of commercial card clients, managing onboarding, escalations, and ongoing health reviews. • Man an inbound client support phone line during business hours — fielding questions, triaging issues, and resolving card operations problems in real time. • Field and resolve complex support requests across card issuance, transaction disputes, authorization rules, and program controls. • Partner with card operations and product teams to triage processor-side issues and advocate for client-impacting fixes. • Build and present business reviews (QBRs) covering utilization, exception trends, and program optimization recommendations. • Guide clients through card program changes — new product features, network rule updates, and regulatory changes. • Help build the support playbook — documenting processes, escalation paths, and resolution workflows as the function grows. • Monitor renewal health, proactively flagging at-risk accounts and collaborating on retention plays.

• Support day-to-day client relationships across a portfolio of commercial card and accounts payable clients, under the guidance of the Customer Success Manager. • Cover the inbound client support phone line during business hours — fielding questions, logging issues, and resolving common card operations problems independently. • Handle first-level support requests: card issuance questions, authorization inquiries, transaction research, and basic dispute intake. • Escalate complex processor-side or compliance-related issues to the CSM with full context and documentation. • Maintain accurate client records, support logs, and issue tracking across internal systems. • Assist in preparing client-facing materials — onboarding guides, QBR supporting data, and program update communications. • Help document support processes and resolution workflows as the team scales. • Stay current on product updates, payment network changes, and new channels as they launch — you'll be a key part of bringing clients along.

• Facilitate data exchange between internal financial systems and accounting platforms (QuickBooks Online, NetSuite) • Map data fields and structures between disparate systems to ensure accurate data transfer • Troubleshoot data synchronization issues and identify root causes of integration failures • Validate data integrity during import/export processes and reconcile discrepancies • Collaborate with development team on API integrations with accounting systems • Provide technical guidance on accounting system data structures, requirements, and constraints • Review integration specifications and test data flows to ensure compliance with accounting system standards • Document data mapping requirements and integration workflows for development implementation • Assist customers with data migration to and from accounting systems • Explain data requirements, formatting standards, and best practices for accounting system integrations • Troubleshoot customer-reported data issues related to accounting system connections • Create documentation and training materials for customers on data exchange processes • Write SQL queries to extract, transform, and analyze financial data for integration purposes • Perform data validation and quality checks on financial datasets before transfer • Generate reports comparing internal financial data with accounting system data • Identify and resolve data inconsistencies between systems

• Lead the functional mapping of data between Zact and external accounting systems • Oversee the implementation of integrations ensuring Zact’s product configuration aligns with customer workflows • Troubleshoot integration issues from a functional perspective • Validate financial data integrity during synchronization • Collaborate with development team for functional specifications on API updates • Retrieve and analyze data from DBMS tables using SQL • Advise customers on best practices for managing workflows

• Define and enforce enterprise architecture standards, patterns, and conventions across all product domains • Lead technical design sessions and author Architectural Decision Records (ADRs) for major system changes • Establish and refine microservices topology, service contracts, and inter‑service communication strategies • Drive adoption of SOLID principles, Gang‑of‑Four design patterns, and reactive programming paradigms • Champion integration of AI‑assisted coding tools (GitHub Copilot, JetBrains AI, Cursor, Claude) into the SDLC • Architect cloud‑native solutions on GCP leveraging Kubernetes, service meshes, and managed data services • Mentor senior and mid‑level engineers in architectural thinking, design patterns, and production‑readiness criteria • Collaborate with Product and Business stakeholders to translate requirements into actionable technical roadmaps.

• Test and validate features of our existing product to ensure high‑quality delivery • Analyze user stories and requirements to create clear, actionable test cases • Execute test plans across functional, regression, and edge‑case scenarios • Identify, document, and track defects, working closely with developers to ensure resolution • Communicate directly with support, product lead, and clients to understand reported issues and provide timely updates • Provide release confidence and validation reports to product leads • Collaborate with remote team members across multiple time zones • Identify tests and workflows that would benefit from automation and provide input to the automation team • Contribute to continuous improvement of testing processes, documentation, and best practices

• Design user experiences for new and existing product features using Material design and an existing components library • Create wireframes, user flows, prototypes, and high-fidelity designs using Figma • Collaborate closely with product and engineering to ensure designs are feasible, well-scoped, and implemented as intended • Work effectively with teammates across multiple time zones, balancing synchronous and asynchronous collaboration • Contribute to and help evolve design systems, patterns, and documentation • Iterate quickly based on feedback, data, and changing priorities • Balance user needs, business goals, and technical constraints in a fast-moving environment