Wolters Kluwer

Financial Planning Analyst remote type Hybrid (8 days/month) locations IND - Gurgaon time type Full time job requisition id R0055831 JD- Financial Planning Analyst About the Role: As a Financial Planning Analyst, you'll take on more responsibility in the preparation and analysis of financial documents. You'll support a variety of financial processes and projects, focusing on the analysis of financial data to provide insights that support organizational decisions. Responsibilities: - Prepare detailed financial reports and summaries. - Conduct financial analysis with some supervision. - Support various financial forecasting processes. - Assist in the creation and update of financial models. - Organize and maintain comprehensive financial data records. - Analyze sales trends and provide insights. - Contribute to the development of financial plans and budgets. - Collaborate with team members on financial projects. - Monitor economic progressions and assist in relevant research. - Ensure accuracy and consistency in financial documentation. Skills: - Advanced Data Entry: Proficient in detailed financial data entry. - Financial Analysis: Capable of conducting financial analyses with oversight. - Modeling Support: Skillful in maintaining and updating financial models. - Report Generation: Ability to prepare thorough financial reports. - Trend Analysis: Skilled at analyzing and summarizing financial trends. - Budget Assistance: Assisting in budget preparation and documentation. - Research Support: Contributing to economic and financial research activities. - Collaboration: Effective in collaborating on team financial projects.

Digital Marketing Specialist - Marketing Operations (Marketo and Salesforce - mandatory) remote type Hybrid (8 days/month) locations IND - Gurgaon time type Full time job requisition id R0057191 The Digital Marketing Specialist is responsible for developing, coordinating, executing and tracking email and event programs using our marketing automation tool, Marketo. This role will be tasked with supporting email builds, programs and processes for our marketing operations, demand generation campaigns, event lead management and cross-sell/upsell efforts across multiple lines of business in both the B2B and B2C space. Responsible for implementing email marketing, online seminars, engagement programs, and creative strategies and tactics to promote and sell the organization's products and services through the Marketo marketing automation platform. In addition, this role requires a working knowledge of data analysis, and this person must be detail-oriented, curious, and eager to grow their analytical skills. This position works as part of our marketing operations team, serving the digital marketing needs of a global organization. Essential Duties and responsibilities - Collaborate with key stakeholders to execute and monitor campaigns via Marketo and Salesforce to engage prospective and existing customers. - Complete marketing operations responsibilities for designated lines of business, including data segmenting/collection, list segmentation, email campaign execution, landing page creation, optimization, testing and deployment. - Supports changes to the email production schedule to make sure all deliverables are completed on time. - Build emails, engagement campaigns, and registration forms from templates while maintaining best practice and brand compliance. - Create dynamic segmentations in Marketo - Assist with data quality checks, documentation, and ad hoc analysis - List import hygiene involving leads collected from offline channels. - Build programs to automate triggered email and messaging to drive lead nurturing. - Test all emails for proper rendering on email clients and mobile devices using Knak - Use existing email templates for ease of production. - Participate in email QA steps and craft workflows for improvement. - Coordinate ongoing optimization efforts for marketing processes and systems across several lines of business. - Leverage the task management platform to extract all digital campaign requirements, requested dates, assets, and list criteria. - Test new functionality when available in the marketing automation platform. - Research answers to technical issues and liaise with vendors as needed. - Ensure all campaign tracking is in place and accurate for all emails and forms. Other Duties Performs other duties as requested by Supervisor. Job Qualifications Education Minimum: Bachelor’s Degree in Marketing, Communications, Digital Media OR equivalent work experience. Experience Minimum Experience: 2+ years of related experience in Marketo and Salesforce. Preferred Experience: - Knowledge and in-platform experience using a marketing automation platform (Marketo experience and certification required) - Knowledge and experience using an email builder platform (Knak experience a plus but not required) - Knowledge of Customer Relationship Management (Salesforce experience) Tools: - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Marketo - Salesforce - Knak or similar email builder platform - SmartSheet or similar project management/marketing resource management tool. PREFERRED SKILLS - Hands-on experience with SFDC, Marketo, Pardot and marketing automation best practices, including lead lifecycle management, lead scoring and nurture program optimization. - Familiarity with campaign performance reporting, translating email and engagement metrics into insights for stakeholders. - Experience supporting cross-channel campaigns, coordinating email, events, webinars and digital touchpoints within a marketing operations framework. - Exposure to process optimization within marketing operations, including documentation, QA workflows and continuous improvement initiatives. - Comfort working in high-volume, SLA-driven environments, managing multiple requests across lines of business. - Interest in expanding analytical skills, including basic data validation, campaign tracking accuracy and attribution concepts

Role Description Permanent remote role, candidate can be located anywhere in the U.S. The prospecting function for Wolters Kluwer CT Corporation has primary responsibility for assisting sales personnel in meeting or exceeding their sales goals. - Provide customer sales qualification by fielding inbound telephone, web and email activity coming from the CT websites and route the requests to the appropriate internal teams - Outreach and campaign follow-up to new customers (“prospects”) and existing customers - Cross-sell/upsell of new solutions to existing CT subscription customers as directed - Supporting and assisting with CT subscription renewal motion - Vetting, qualifying and prospecting new customers for sales - Learning and staying informed on the complex and comprehensive CT suite product line - Updating the sales CRM database (salesforce.com) - Managing time and resources effectively - Representing Wolters Kluwer within the industry and territory - Contributing to sales marketing campaign planning and lead generation activities - Manage and maintain the prospector inbound web form queue in Salesforce.com - Comply with all lead-management-related service-level agreements - Conduct customer/prospect account research (web, D&B, Top LF, Global top 2000) to identify and warm up new opportunities for the sales team - Generate marketing qualified sales leads via outbound call and/or email initiatives - Regularly check-in with sales managers to gather feedback, help create reports and improve the prospecting workflows - List compiling, clean-up and preparation for prospecting team activities - Scheduling customer meetings for sales - Manage incoming communications to the prospector mailbox Overall, this position requires excellent communication skills (oral & written) and the ability to work effectively and efficiently. Benefits - Medical, Dental, & Vision Plans - 401(k) - FSA/HSA - Commuter Benefits - Tuition Assistance Plan - Vacation and Sick Time - Paid Parental Leave Full details of our benefits are available upon request. Company Description

Public Affairs & Public Relations Associate Director - External Communications, Tax & Accounting Hybrid (8 days/month) USA - Minneapolis, MN Full time job requisition id R0057155 Hybrid role out of any of our office locations. Preferred candidate will be located in Minneapolis, MN. Wolters Kluwer is looking for a talented Associate Director, External Communications to support its Tax & Accounting (TAA) division. This role requires a strong background in PR and media relations, along with an established network of media contacts across North America, Europe, and APAC. The successful candidate will be responsible for developing and executing a strategic external communications program that drives visibility, credibility, and value for the TAA division. Existing relationships with financial, regulatory, tax, and accounting-focused media are critical for success. Wolters Kluwer is a global leader in professional information, software solutions, and services, combining deep domain expertise with specialized technology. Our solutions empower professionals to make confident decisions that improve business outcomes, strengthen compliance, and support robust regulatory and judicial systems. Every day, our customers rely on us to help them get it right. Basic Function In this role, you will serve as a trusted communications partner to the TAA divisional executive team, helping shape and deliver impactful external communications that influence key audiences, primarily media and relevant industry analysts. Reporting to the Global Director of External Communications, you will play a central role in protecting and promoting Wolters Kluwer&rsquo;s reputation while supporting business growth and long-term value creation. You will lead high-impact initiatives to enhance external visibility for TAA solutions, executives, subject matter experts, and brands, driving media relations and PR efforts across priority markets. Working closely across businesses, functions, and geographies, you will bring creativity, alignment, and consistency to all external communications activities, ensuring they resonate with customers and support TAA&rsquo;s strategic objectives. This is an opportunity to join a high-performing, collaborative team and make a meaningful impact. If you are a creative, results-driven communications professional with strong PR and media relations expertise who thrives in a dynamic, global environment, this role offers a compelling platform to do your best work. ESSENTIAL DUTIES AND RESPONSIBILITIES - Serve as a trusted strategic communications advisor to the executive team, bringing sound judgment, confidence, and the ability to earn credibility and trust. - Develop and execute comprehensive external communications and media relations strategies that support the Tax & Accounting (TAA) division and its full portfolio of solutions globally. - Create and manage a broad range of external communications materials, including press releases, holding statements, media alerts, briefings, pitches, FAQs, blogs, social media content, bylined articles, and relevant Annual Report content. - Proactively pitch and engage targeted reporters and media outlets to build understanding of the TAA strategy and drive sustained visibility for the division and its business units. - Partner closely with the TAA divisional executive team, the Divisional Vice President of Internal Branding & Communications, and Marketing leaders to ensure alignment with messaging, positioning, and go‑to‑market initiatives. - Identify and leverage compelling insights and story opportunities to build external awareness among media, analysts, and influencers, ensuring close integration with Internal Communications. - Build and maintain strong relationships with key media outlets, industry publications, and influencers, delivering well‑planned story pitches on a consistent cadence. - Create and manage media and analyst engagement opportunities for executives and subject matter experts in support of TAA priorities and strategic objectives. - Define clear objectives and success metrics for external communications initiatives, using both quantitative and qualitative measures. - Drive participation and success in relevant industry recognition programs, including managing award submissions and analyst ranking nominations in collaboration with divisional communications leaders. - Anticipate industry trends, emerging issues, and potential reputational risks, implementing proactive and reactive communications strategies to protect and promote the company. - Monitor media coverage and alert internal stakeholders to time‑sensitive issues, developments, or opportunities. - Oversee PR governance, review, and approval processes, continuously improving communications practices, efficiency, and impact. - Manage external PR and media monitoring agency partners to ensure consistent, high‑impact messaging and reporting. - Build strong partnerships with internal stakeholders, including HR, Internal Communications, and Brand, to amplify external storytelling and support Wolters Kluwer&rsquo;s employer brand. - Demonstrated ability to operate effectively in a fast‑paced, evolving environment while managing multiple priorities with focus and composure. - Proven relationship builder who collaborates seamlessly across functions, aligning diverse stakeholders toward shared goals. - Highly resilient with a strong &ldquo;can‑do&rdquo; mindset; takes full ownership of initiatives from concept through execution and delivery. Other Duties Special projects as appropriate. JOB QUALIFICATIONS Education - Bachelor&rsquo;s degree in communications, public relations, or journalism. - Advanced degrees or certifications in external comms and marketing are a plus. Experience - At least 10 years of media relations/external communications experience (all within a corporate or public relations agency environment) - Existing set of strong North American, European and APAC contacts across Tier 1 media, trade publications, and broadcast - Experience with crisis communications, including legal, investor and public relations implications. Preferred Qualifications: - Superb writing and editing skills and a strong sense of narrative and storytelling. - Excellent creative thinker, with an ability to quickly understand a breadth of information and simplify the communication. - Ability to verbally relay concepts, goals, and project plans to all parties involved in the execution of said plans. - Ability to effectively collaborate with cross-functional teams as well as working in long-distance situations. - Ability to read and understand industry specific documents and/or presentations. - Ability to author routine reports and correspondence. - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to effectively and efficiently communicate with all levels of management. - Experience with AI prompting and use of GenAI tools in communications. Other Knowledge, Skills, Abilities or Certifications: - Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Meticulous, able to work independently and as a contributor in a team environment. - Strong organizational, time management and interpersonal skills - Flexible and responsive to change. Skills and Competencies: - Native fluency in English. Fluency in other European languages is a plus. - Strong overall media relations expertise including in-depth experience with relevant tools, tactics, strategies, data, reporting, and analytics. - Deep level of expertise in message development & content creation - Outstanding communication skills (verbal, written and interpersonal) - Adept at understanding and prioritizing complex information, reporting, and requests. - Rigorous attention to detail and a strong focus on accuracy, with exceptional research and analytical skills. - Exceptional organizational skills; must be able to juggle simultaneous projects. - A strong team ethic, keen to learn new skills, share expertise and accept feedback. Travel requirements: This position requires travelling <15% Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $122,300.00 - $218,550.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Senior Publisher Hybrid (8 days/month) USA - Philadelphia, PA USA - Minneapolis, MN USA - Clayton, MO USA - St Cloud, MN USA - Victoria, MN USA - Kennesaw, GA USA - White Plains, NY USA - Houston, TX, Allen Pkwy USA - Wichita, KS USA - Madison, WI, Junction Rd USA - Tampa, FL USA - Hagerstown, MD USA - Riverwoods, IL USA - Dallas, TX USA - Chicago, IL, West Adams St USA - New York City, NY USA - Indianapolis, IN Full time job requisition id R0057234 LOCATION: Hybrid - 8 days a month in the office (see locations on the posting) OVERVIEW As a Senior Publisher, you will play a key role in ensuring the successful publication and market penetration of our health content. Engaging in advanced editorial and publication tasks, you will contribute significantly to the quality and effectiveness of our content. Your expertise will help refine our products and enhance their value to our audience, ultimately supporting better health outcomes through trusted information. Our Senior Publisher is a strategic and results-driven publishing professional to manage and grow a dynamic portfolio of scholarly journals. In this role, you will oversee financial performance, editorial operations, stakeholder engagement, and portfolio development while driving initiatives that enhance journal quality, visibility, and long-term success. You will lead acquisition and growth efforts by building target pipelines, responding to proposals and expressions of interest, and identifying opportunities within the evolving scholarly publishing landscape. Collaborating across cross-functional teams, you will contribute to department-wide initiatives and continuous improvement efforts, leveraging your expertise in scholarly publishing to solve complex challenges with confidence, independence, and sound judgment. RESPONSIBLITIES - Works with the Associate Director, Medical Journals, to develop and execute the strategy of the Wolters Kluwer Health publishing program. - Identifies strategic priorities based on industry/competitive analysis and market trends. Identifies areas for differentiation and improvement. - Manages journal/portfolio P&Ls to meet or exceed ROI/profitability targets. Participates in regular budgeting and forecasting process and proactively adjusts product plans to improve/achieve financial performance. - Gathers and analyzes performance data and KPIs to prepare publishing reports for professional associations and editorial boards. Provides reports on product updates, web metrics, and other key indicators as required. - Applies AI-enabled tools thoughtfully to support publishing strategy, enhance decision-making, and identify efficiency opportunities. - Actively develops and pursues new publishing opportunities based on assigned acquisitions targets. Acquires and/or responds to new product or new partnership proposals (i.e. new society journals, proprietary affiliations, portals, CE/CME expansion). - Launches journals with new and existing customers. - Negotiates sound editor, society, and sponsorship contracts (new and renewal), including preparing and analyzing financial data. - Manages the editorial development of journals within assigned portfolio through liaison and regular communication with authors, editors, medical societies and internal and external teams. - Maintains and enhances the value proposition to authors, editors and societies to increase submissions and impact. - Collaborates with internal and external stakeholders to develop journal processes, features, and services. - Promotes and raises awareness and visibility of assigned journal portfolio to the wider market via email, in person meetings, and at appropriate conferences. - Collaborates with marketing to drive website usage. - Effectively manages internal/external editorial resources and relationships to ensure operational efficiency. - Ensure timely and accurate digital content uploads and updates. - Synthesize customer feedback to inform content updates and improvements. - Provides project management support, tracking milestones, and ensuring deadlines are met. - Other duties as assigned by the Manager. QUALIFICATIONS Education: Bachelor&rsquo;s degree, or if not a degree, 8 years of publishing experience. Required Experience: - 5 years of STM (Science, Technology, & Medical) publishing experience. Preferred Experience: - 3 years of print and online product development and management experience preferred. - 5 years of journal publishing experience preferred. - Strong financial analysis and financial modeling skills. - Experienced at defining product requirements for high traffic media websites. - Experience in management and execution of major projects with strong problem-solving skills. - Demonstrate proven organizational and planning skills while exhibiting detail-oriented behavior. - Excellent writing, communication, negotiation, and presentation skills. TRAVEL: - 15% &ndash; 20% between Wolters Kluwer Health office locations (Philadelphia and New York). Domestic travel to conferences, strategic planning meetings, etc. International travel may be required. #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $78,400.00 - $136,950.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Role Description As a Renewal Account Manager (Account & Relationship Management Executive), you will manage and grow strategic healthcare accounts across Saudi Arabia, with a strong focus on end-to-end renewal lifecycle management. You will build trusted relationships with key stakeholders, ensure timely and successful renewals, and drive adoption of Wolters Kluwer Health solutions. You will proactively manage renewal pipelines, mitigate retention risks, identify expansion opportunities, and ensure compliance with local procurement requirements. This role requires close collaboration with internal stakeholders to deliver a seamless customer experience and sustain long-term account value. Key Responsibilities - Own and manage the full renewal lifecycle, including forecasting, early engagement, pricing strategy, negotiation, and contract closure. - Build and maintain strong relationships with healthcare decision-makers and key stakeholders. - Drive on-time renewal execution, minimizing churn and securing long-term customer retention. - Identify risks and implement proactive retention strategies to protect revenue. - Drive account growth through upselling and cross-selling aligned to customer needs. - Lead contract negotiations and manage commercial agreements in alignment with company policies. - Ensure compliance with local governmental procurement processes (e.g., Etimad platform and public sector tendering requirements). - Conduct regular business reviews to ensure customer satisfaction and uncover growth opportunities. - Partner with internal teams to support solution adoption, resolve issues, and optimize customer outcomes. - Maintain accurate renewal forecasts, account plans, and CRM records. Qualifications - 5–7 years of experience in account management, renewals, or sales within healthcare, SaaS, or technology environments. - Strong experience in renewal management, contract negotiation, and customer retention strategies. - Robust knowledge of local governmental procurement processes, including platforms such as Etimad and public sector contracting frameworks. - Excellent relationship-building, stakeholder management, and consultative selling skills. - Strong communication, negotiation, and presentation abilities. - Experience working with healthcare organizations or healthcare technology solutions is preferred. - Proficiency in CRM systems and data-driven sales/renewal performance management. - Results-driven with strong problem-solving skills and attention to detail. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

• Provide leadership to senior managers and high-level professionals within the area of responsibility • Develop and execute long-term sales strategies that align with overall business goals • Oversee the performance of significant areas of the business, ensuring achievement of revenue targets • Cultivate and maintain high-level relationships with key clients, industry leaders, and stakeholders • Drive strategic initiatives and support end-to-end deal execution, including market analysis, valuation, negotiation, and cross-functional coordination • Guide senior managers in implementing best practices and driving team excellence • Engage in high-level strategy meetings to set and align on organizational targets and goals • Monitor industry trends and competitor activities to stay ahead of market developments • Ensure streamlined operations across the business area, driving efficiency and effectiveness • Represent the company at the highest levels in industry forums, conferences, and events • Use comprehensive sales data and business intelligence to shape strategic decisions and initiatives

Role Description As a Senior Major & Strategic Account Executive for Wolters Kluwer Tax & Accounting, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to drive significant revenue growth. Your expertise will guide team efforts, and your authority in negotiations will be critical in securing major deals. You will report to the Director, Major & Strategic Accounts – Tax & Accounting North America. - Build and sustain long-term relationships with high-profile clients - Identify and secure new business opportunities with major accounts - Develop comprehensive proposals and strategic sales plans - Oversee seamless coordination between clients and internal teams for enhanced service delivery - Proactively monitor and address client satisfaction and service improvements - Analyze complex client data to inform and adjust sales strategies - Lead strategic discussions in sales meetings and strategy sessions - Resolve high-level client issues with minimal supervision - Strategize and drive major lead generation and marketing campaigns - Negotiate high-impact product/service terms with broad discretion and authority Qualifications - BS/BA degree in a business-related field, or if no degree, a minimum of 7 years relevant sales experience - 6 or more years of direct, B2B field sales experience with Enterprise SaaS/Software solutions working with National or Strategic accounts - Demonstrated track record of consistently achieving/exceeding sales quotas and goals - Proficiency with the consultative sales approach - Experience conducting effective needs assessments - Understanding of selling complex professional products and services - Versed in developing strategic sales plans and contract negotiations - Work experience within a multi-division organization with various sales channels - Proficiency with Salesforce.com or other comparable CRM applications Requirements - Sales experience selling SaaS/Software solutions and services to the Tax and Accounting industry - Working knowledge of tax and/or accounting concepts and terminology - Consistent Club/Performance award achiever - Formalized sales training (e.g., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module) Other Knowledge, Skills, Abilities or Certifications - Deep Business Insight: Extensive understanding of business practices and financials - Strategic Client Management: Advanced proficiency in managing key client relationships - High-Level Negotiation: Ability to negotiate terms with considerable autonomy - In-Depth Data Analysis: Skill in analyzing and interpreting complex data - Persuasive Presentation: Expertise in impactful presentations - Cross-Functional Leadership: Ability to lead coordination between diverse teams - Comprehensive Sales Knowledge: Mastery of sales strategies and practices - High-Level Issue Resolution: Proficiency in resolving sophisticated client issues Travel - Up to 50% annually Compensation $89,600.00 - $157,000.00 USD. This role is eligible for Commission. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience, and actual hiring location. Benefits - Medical, Dental, & Vision Plans - 401(k) - FSA/HSA - Commuter Benefits - Tuition Assistance Plan - Vacation and Sick Time - Paid Parental Leave

• Manage the relationship and fulfillment of work for anywhere between 5-150 clients. • Establish, maintain and develop the relationship between Business Licensing Team and the client. • Receive new order/project requests from clients and partner with onboarding. • Provide regular status updates to the customer for any pending projects/renewals. • Expertly handle approximately 50-75 new emails daily in an accurate, timely, and courteous manner. • Schedule and lead client meetings to discuss ongoing projects, as needed. • Ensure that the integrity of the license records and client data/documents remains intact throughout the course of the relationship. • Work with internal and external clients to resolve any barriers to licensure and ensure customer satisfaction. • Anticipate client needs and follow through with upsell opportunities. • Operate efficiently within an internal collaborative team environment.

• Leads the strategy, planning, and execution of high-impact internal and external events • Operates independently to deliver end-to-end event experiences aligned to business objectives • Acts as a strategic partner to cross-functional stakeholders across Marketing, Sales, Product, and Leadership • Owns the full event lifecycle, including budgeting, vendor and contract management, logistics, and onsite execution • Manages multiple complex programs simultaneously in a fast-paced, high-performance environment • Leverages data, analytics, and stakeholder insights to continuously optimize performance • Contributes to process improvement and mentors junior team members to elevate team capability • Regular travel required (approximately 50%)