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Windward Consulting logo
Windward Consulting

Imagine workflows that work. Integrations that align effortlessly. Data that delivers in real-time. This is flow.

ServiceNow Business Analyst – ITSM, ITOM

Location

United States

Posted

31 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishITSMServiceNow

Job Description

ServiceNow Business Analyst – ITSM, ITOM

Windward Consulting

• Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows. • Support documentation of functional and non-functional requirements for ServiceNow implementations. • Translate business needs into clear, actionable user stories and acceptance criteria. • Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation. • Analyze and document existing applications to be transitioned into custom ServiceNow applications. • Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework. • Define and execute test cases; coordinate user acceptance testing and issue resolution. • Support solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that ServiceNow ITOM and ITSM solutions align with documented business needs. • Ensure delivered solutions meet defined requirements and quality standards. • Contribute to process documentation, training materials, and continuous improvement initiatives. • Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments. • Provide project updates, status reports, and documentation for decision-making and governance. • Conduct training sessions and create user guides as needed.

Job Requirements

  • Active DoD Secret Clearance
  • Alignment with DoD 8570/8140 baseline requirements (CompTIA Security+ CE or equivalent)
  • 3-5 years of business analysis experience, with 1+ year focused on ServiceNow implementations.
  • Bachelor’s degree or better in Information Systems, Business Administration, Computer Science, or related field.
  • Project management and/or business process experience in a business context.
  • Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
  • Familiarity with Agile, Waterfall, and Hybrid development methodologies
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication, facilitation, and stakeholder management skills.
  • ServiceNow Certified System Administrator

Benefits

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • Short Term Disability
  • Long Term Disability
  • Life Insurance and AD&D
  • Option to purchase additional Life Insurance and AD&D
  • Paid Time Off
  • Personal Leave
  • Holidays
  • 401(k) plan with company match
  • Work/life balance

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