• Engage with stakeholders to gather, document, and validate business requirements • Leads end-to-end client engagement for Field Service Management (FSM) and Enterprise Asset Management (EAM) implementations • Oversees project scope, schedule, budget, and risk across all phases of the FSM/EAM implementation lifecycle • Partners with functional and technical teams to translate customer requirements into actionable implementation strategies • Drives stakeholder engagement and change management activities • Translate business needs into clear, structured user stories with acceptance criteria • Conduct process analysis and identify improvement opportunities • Facilitate workshops, discovery sessions, and backlog grooming sessions • Document functional requirements, process flows, and use cases • Support UAT planning and execution • Assist in release documentation and change communications • Ensure alignment with platform governance and best practices established by iTech AG • Other duties as assigned

Role Description As a ServiceNow Business Analyst, you will play a pivotal role in delivering a bidirectional integration project. You will collaborate closely with a lead developer, working side-by-side to capture, document, and refine requirements from stakeholders. Your responsibilities will include: - Translating requirements into actionable agile artifacts, such as user stories and epics. - Tracking the overall progress of the project. - Identifying potential roadblocks. - Providing regular status updates to keep all parties informed. To excel in this position, you should have hands-on experience with ServiceNow, particularly in environments focused on agile delivery and iterative development. Strong client communication skills are essential, as you will be the primary point of contact for clarifying needs and managing expectations throughout the project lifecycle. Qualifications - Hands-on experience working within the ServiceNow platform. - Understanding of ServiceNow data models, integrations, and workflow capabilities. - Familiarity with ServiceNow agile/SDLC environments. - Strong requirements gathering and documentation skills. - Ability to translate business needs into clear, actionable user stories and epics. - Experience defining acceptance criteria and managing agile artifacts. - Skilled in managing and tracking requirements through the full project lifecycle. - Experience working in agile environments (Scrum or Kanban). - Competency with backlog management and prioritization. - Experience generating test cases from requirements. - Ability to support validation, functional testing, and defect management. Requirements - Bachelor’s Degree Benefits - Comprehensive benefits package. - Competitive pay.

• Define implementation steps and road-map for ServiceNow ITAM & ITOM architecture • Work with ServiceNow ITAM, ITOM, Discovery, Service mapping, and CMDB Development • Integrate ServiceNow ITOM with third-party tools • Ensure data integrity within the CMDB • Conduct CMDB dashboard analysis and maintenance • Collaborate with teams to optimize IT asset management processes

• Contribute functionally to GRC Technology client engagements and internal projects • Identify potential business opportunities for EY within existing engagements and escalate these as appropriate • Anticipate and identify risks within engagements and share any issues with senior members of the team • Work with the Solution Designers/Architects to bounce ideas, brainstorm available solutions, disseminate business requirements, and articulate the best feasible solution to implement • Map customer requirements to GRC functionality and advise on best practices for implementing GRC processes • Gather requirements and help design GRC applications and modules to meet specific client needs and compliance requirements • Involve in Agile Sprint planning, define user stories for developers to configure and customize GRC workflows, entities, policies, forms, and user interface (UI) elements to create user-friendly and efficient solutions • Collaborate with developers, business analysts, and project managers to understand requirements and ensure test coverage • Conduct thorough testing and quality assurance for developed solutions to ensure accuracy and reliability • Drive customer requirements show back sessions, system demos and other workshops • Provide testing status updates and participate in project meetings • Identify, document, and track defects using appropriate tools • Develop and execute automated test scripts using tools such as Selenium, TestNG, or ServiceNow’s Automated Test Framework (ATF)