• Support customers and guide account teams on using the Splunk Platform • Develop partnerships with Sales/Customer Success roles • Deliver workshops and onboarding milestones • Engage with Technical Success Engineers on account health situations • Provide recommendations for a customer’s overall technical health • Conduct research and solve complex technical problems • Deliver strategic consulting and customer enablement workshops

• Handle the assigned accounts to consistently perform at or above quota. • Build relationships with new customers, including management and executive collaborators, and understand their objectives. • Develop a strategy and plan for achieving customer objectives from a consultative approach. • Coordinate with technical support for technically complex questions. • Monitor customer usage, adoption, and customer health metrics. • Consistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription. • Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake. • Maintain outstanding administration of your accounts. • Stay current on company and industry product knowledge. • Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers. • Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight. • Embody the Cengage Credo by demonstrating our ethos. • Perform other duties as needed to achieve Infosec goals.

• Serve as the primary relationship and strategy owner for large, multi-national employer partners (90,000+ lives). • Advise and lead employer partners to define and execute against their mental health and wellbeing strategy. • Lead C-suite-level conversations and presentations to influence stakeholders using data-driven storytelling. • Develop and maintain account strategies. • Craft clear, succinct, and bespoke business reviews that demonstrate VOI and ROI. • Act as a strategic advisor to Lyra’s executive leadership, defining winning strategies for the organization's largest renewals. • Identify and proactively seize or mitigate emergent and long-term opportunities or risks in your portfolio. • Drive compelling and effective employee engagement strategies in collaboration with marketing. • Evaluate competing priorities, analyze trade-offs, and make clear, data-informed choices that drive client success. • Balance organizational, team, and customer priorities with thoughtful execution. • Collaborate internally with product, clinical, data science, legal, and other teams to effectively resolve customer requests and issues. • Align Lyra's product roadmap directly with the customer's macro-organizational goals, and champion new product offerings. • Manage your portfolio independently and proactively drive initiatives to completion.

• Build Trusted Client Relationships • Develop and maintain productive, professional relationships with key client stakeholders • Build credibility by understanding each client’s business priorities, population, and success metrics • Act as a trusted advisor, bringing forward ideas, insights, and recommendations—not just updates • Monitor and analyze performance across utilization, engagement, outcomes, and satisfaction • Track client health, identifying risks and opportunities early, and proactively driving plans to address them • Partner with internal teams to ensure delivery against client expectations and commitments • Turn data into clear, compelling stories that demonstrate value and ROI • Develop strategic account plans that align client goals with Vori’s long-term partnership strategy • Surface client needs and market insights internally to inform commercial strategy and product direction • Help clients stay informed about new capabilities, offerings, and opportunities to expand impact • Identify and develop expansion opportunities by partnering with Sales • Lead renewal strategies and timelines while partnering with Client Success leadership to execute • Coordinate internally across Sales, Clinical, Operations, Product, Marketing and Implementation to ensure a high-quality, consistent experience • Support development and execution of member engagement strategies in partnership with Marketing • Manage day-to-day needs including reporting, communications, and issue resolution with strong follow-through • Contribute to improving Client Success processes, tools, and best practices