• planning and executing global regulatory activities necessary to obtain and maintain global regulatory approvals • Prepare comprehensive regulatory strategies for new devices and markets • Review and provide feedback on documentation to ensure regulatory requirements are met • Complete and maintain regulatory filings by collaborating with internal and external groups • Present project objectives with team members and act as a regulatory resource

• Monitor the use of Twilio products, voice, SMS and KYC, to ensure that traffic on Twilio’s platform is legal, compliant, and wanted. • Ensure all traffic is following Twilio's Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. • Work with team members across the organization to investigate issues, determine root cause gaps that bad actors exploit and determine how best to close those gaps. • Be responsible for onboarding new customers and perform due diligence. • Resolve urgent issues impacting businesses, carriers and consumers worldwide. • Work independently to solve customer cases (with support from management, as needed). • Respond to and action incoming carrier partner notifications. • Effectively respond to intermediate to advanced questions from customers (external and internal) in core areas and intermediate questions across multiple areas. • Troubleshoot/determine resolution for issues across multiple areas in your team's domain. • Use Twilio’s tools and investigative powers to detect and prevent non-compliant activity. • Provide support for customers by email, and phone, to ensure customers have an excellent experience with Twilio.

• Collaborate on the annual risk assessment and development of internal surveillance systems and processes. • Conduct regular audits to assess the adequacy of controls, processes, and procedures in accordance with applicable policies and securities laws. • Identify patterns and trends in analyzed data. • Ensure proper documentation and record retention for review workpapers. • Seek improvements and provide guidance regarding compliance issue identification, root cause analysis and action plan remediation. • Track action plans and prepare reporting for the Compliance Monitoring and Testing Manager on a regular basis. • Assist with development of policies and procedures to address deficiencies uncovered during testing. • Prepare and conduct virtual and physical branch office exams. • Keep current on recent compliance and regulatory issues, trends, and developments. • Other compliance functions as assigned by the Chief Compliance Officer or the Compliance Monitoring and Testing Manager.

• Implement and maintain High Risk Client Framework • Design and implement high risk client identification and evaluation framework • Develop risk scoring methodology and high-risk criteria based on client risk indicators, regulatory obligations and firm risk thresholds • Oversee enhanced due diligence-style reviews • Monitor internal employee and advisor activities for elevated compliance risk • Assess outside business activities and conflicts of interest • Identify patterns and behaviors indicating increased risk • Design and manage heightened supervision plans • Track adherence and escalating issues • Ensure remediation and documentation • Monitor high risk business practices including onboarding, fees, and vendor relationships for conflicts of interest and inconsistent or suspicious activities • Identify deviations from policy and emerging risk areas • Participate in internal reviews based on customer feedback or internal escalations • Conduct risk assessments for clients, employees, and business practices • Develop dashboards and reporting for senior management • Support regulatory readiness and audit documentation