Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Contact Center Agent (Automotive Service - German Speaker)
Location
Worldwide
Posted
8 days ago
Salary
€15.7K - €21.6K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Contact Center Agent (Automotive Service - German Speaker)
Volkswagen AG
Role Description As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. Complex cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time. Qualifications - High School diploma (mandatory) - German native speaker or C1 Level (written and spoken knowledge - mandatory) - Fluency in English (is a plus) - Familiarity with automotive industry (is a plus) - Experience using help desk software and remote support tools (is a plus) - Understanding of how CRM systems work - Excellent communication and problem-solving skills - Polite and empathic - Collaboration and commitment Requirements - Experience in telephone customer service/call center environment (preferred) Benefits - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according to your career path - Collaborative work environment - Multicultural teams - Proactive support
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