Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Junior Contact Center Agent
Location
Portugal
Posted
9 days ago
Salary
€15.7K - €17.8K / year
Seniority
Junior
No structured requirement data.
Job Description
Junior Contact Center Agent
Volkswagen AG
Role Description We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project. - Providing roadside assistance in a safe, professional, and timely manner; - Acknowledging and resolving customer complaints; - Processing inquiries received via phone; - Identifying customer needs and helping customers using specific features; - Analyzing and reporting product malfunctions; - Assisting in training new employees when requested by management; - Updating our internal databases with information about technical issues and useful discussions with customers; - Informing customers about new features and functionalities; - Following up with customers to ensure their technical issues are resolved. Qualifications - High school diploma or equivalent (mandatory) - Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred) - Native-level German or minimum C1 proficiency (mandatory) - Fluent in English (mandatory) - Availability to work in a shift-based schedule (mandatory) - Familiarity with the automotive industry (considered an advantage) - Experience using help desk software and remote support tools - Solid understanding of CRM systems - Excellent communication and problem-solving skills Benefits - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according to your career path - Collaborative work environment - Multicultural teams - Proactive support Company Description Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication, and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
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