Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Area After Sales Manager
Location
United States
Posted
11 days ago
Salary
$111K - $155K / year
Seniority
Lead
Job Description
Area After Sales Manager
Volkswagen AG
Role Description This position is a career level 20P and is located in the Pacific Northwest with a role classification of Fully Remote. - Ensure customers receive a premium service experience. - Drive retail parts and accessory sales and service loyalty to achieve Area objectives. - Provide After Sales consulting services for process improvement in the dealerships. Possible Tasks within this Role - Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards as it relates to customer experience. - Ensure Dealers have proper service equipment, tools and capacity in place. - Monitor for compliance with training and certification requirements of after sales personnel. - Provide counsel, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention. - Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/arbitration situations. - Counsel and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs. - Monitor for dealer compliance with Audi processes and procedures, providing training and counsel when needed. - Counsel and advise dealer on warranty processes and actively control warranty costs. - Ensure Dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock. - Drive wholesale, retail, internal, tire and accessory parts business. - Assist the Dealers in fully utilizing Audi parts and service sales and marketing programs. - Serve as the subject matter expert for answers to Dealer questions on after sales topics, ensuring that you are accessible when needed and follow-up on outstanding topics. - Monitor dealership KPI objectives and review performance with dealership management. - Serve as a consultant, identifying after sales problems and working with the dealership management team to develop creative and innovative solutions to any problems and develop action plans to then implement those solutions. - Support implementation of process improvements. - Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements. Qualifications - Min 7 years of experience. - Bachelor’s degree in business, automotive, related field preferred or equivalent work experience. Requirements - Resource and program management. - Strong written and oral communication skills. - Ability to multi-task. - Proficient in Microsoft Office Suite. - Automotive or related field, or equivalent experience in service operations. - Work Flexibility: Position is typically home-based with up to 80% travel. - Position requires frequent travel to dealers. - Travel outside Area may be required at times. - Position requires availability via phone on weekends and holidays when dealerships are open. Benefits - Salary range is dependent on factors such as geographical differentials, credentials or certifications, industry-based experience, qualifications, and training. - In the state of California, the salary range is $111,000.00 - $155,000.00. Company Description Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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