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Client Relationship Representative
Location
Ireland
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Client Relationship Representative
Viva Wallet
• Promote the company services by visiting clients’ premises; • Assist merchants with verification and activation processes; • Monitor and analyze portfolio performance; • Provide in-person support and consultation for existing customers; • Engage in both system-scheduled and self-initiated activities; • Ensure new merchants in the assigned portfolio complete registration; • Support existing merchants in maintaining active usage; • Escalate issues by opening cases for problems beyond their resolution scope; • Present product features and benefits to clients in a compelling manner; • Travel to meet clients and attend industry events.
Job Requirements
- 2+ years of experience in business development within a fast-paced environment preferably a financial services institution, or to the retail / hospitality (Horeca) business verticals;
- Understanding of financial products / services features and advantages;
- Experience in working with Customer Relationship Management (CRM) systems;
- Outstanding negotiation skills;
- Strong organizational and diary management skills;
- Resiliency and the ability to handle objections;
- The ability to deal with a diverse client base;
- Computer literacy & tech mindset;
- Fluent in English.
Benefits
- Bonus, capped at an additional 18 months salary per annum.
- Private medical health insurance.
- 25 Days holiday + bank holidays.
- Car and laptop allowances.
- Company mobile phone.
- Fuel and parking expense allowance.
- A diverse multi-cultural working environment.
- 9am-5:30pm working hours Monday to Friday.
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