• Role involves handling inbound calls from customers/agents to resolve queries on their accounts. • Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents. • Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process. • Should be ok with working in 24* 7 environment, spilt offs and rotational shifts. • Should be willing to work from office or Hybrid as specified by business / process.

Role Description Reporting to the Manager – Environment, the Environmental Operations & Compliance Advisor is responsible for ensuring that renewable energy operations comply with all applicable federal, state, and provincial environmental regulations. The successful candidate will collaborate closely with Operations and Maintenance (O&M), Asset Management and other support teams to interpret and implement regulatory requirements, manage environmental monitoring programs, and support permitting and reporting obligations across Canadian and United States jurisdictions. - Regulatory Compliance & Permitting - Monitor and interpret applicable environmental regulations and legislation, including federal and state- and provincial-level statutes governing renewable energy operations in Canada and the United States. - Ensure operational activities comply with environmental permits, approvals, and applicable regulatory requirements. - Coordinate, prepare, and submit environmental permit applications, regulatory filings, and compliance reports within required deadlines. - Track legislative developments and regulatory changes affecting renewable energy operations, and communicate updates to the operations team. - Liaise with federal, state, and provincial regulatory agencies to resolve compliance issues and support inspections or audits. - Environmental Monitoring & Reporting - Design, implement, and oversee environmental monitoring programs for operating wind, solar, BESS and hydroelectric facilities. - Manage third-party environmental consultants, including defining scopes of work, coordinating deliverables, reviewing technical reports, and ensuring work is completed on schedule, within budget, and in alignment with regulatory and company requirements. - Collect, analyze, and interpret environmental monitoring data, and prepare accurate compliance and regulatory reports for submission to authorities. - Maintain complete and organized environmental records in accordance with regulatory and corporate requirements. - Conduct regular environmental audits and field inspections of operating sites to identify compliance gaps and implement corrective actions. - Environmental Management & Advisory - Provide expert environmental guidance and advice to O&M and Asset Management teams to ensure environmental risks are proactively identified and managed. - Develop, implement, and maintain Environmental Management Plans and associated procedures for operating renewable energy facilities. - Support environmental risk assessments and incident investigations; recommend corrective and preventive measures accordingly. - Contribute to the development of environmental training materials and provide training to operations staff on regulatory compliance requirements and best practices. - Participate in the development and reporting of Corporate Social Responsibility (CSR) metrics and sustainability programs. Qualifications - Bachelor's degree in Environmental Science, Environmental Engineering, Biology, or a related field. - A minimum of three (3) to five (5) years of progressive experience in an environmental advisory role, with demonstrated expertise in regulatory compliance. - Comprehensive knowledge of Canadian and US environmental regulations applicable to renewable energy operations. - Familiarity with Canadian federal and provincial environmental legislation is an asset. - Proven experience managing environmental permits and regulatory approvals for energy generation or infrastructure projects. - Strong analytical, organizational, and report-writing skills with the ability to interpret complex regulatory documents. - Strong understanding of the importance of health and safety requirements related to renewable energy assets. - Proficiency in Microsoft Office Suite; experience with environmental data management systems is an asset. - Responsible and effective use of AI tools to support research, analysis, documentation, and workflow efficiency is an asset. - Bilingualism in French is an asset. Benefits - Continuous training. - Flexible working hours and remote work. - A retirement plan enhanced by Boralex. - A group insurance plan tailored to your personal needs.

Role Description Join Aline and help shape the future of senior living technology. At Aline, we're transforming how senior living communities connect with residents, families, and care teams. Our integrated platform brings together CRM, sales and marketing automation, resident engagement, care coordination, billing, operations, business intelligence, and AI-powered solutions to help communities thrive at every stage of the resident journey. Every day, our technology supports organizations across the country by simplifying complex workflows, improving occupancy, strengthening resident and family experiences, and empowering care teams with the insights they need to make better decisions. We solve meaningful challenges for an industry that impacts millions of lives. Aline is looking for a Head of Commercial Operations & Enablement to serve as the connective tissue across our GTM organization. This is a high-impact, cross-functional role that sits at the intersection of data, process, tooling, and people — ensuring that our Sales, Marketing, Customer Success, and Post-Sales teams operate from a single source of truth and are equipped to perform at their best. This role is not a support function. It is an operational leadership position that directly influences revenue outcomes. The right person is equal parts analytical and operational — someone who is as comfortable building a reporting framework as they are redesigning a process or standing up an enablement program from scratch. Responsibilities - Revenue Operations & Data Integrity - Own the GTM data model — ensuring consistent definitions, clean data, and a single source of truth across Sales, Marketing, and Customer Success. - Design and maintain dashboards and reporting that give GTM leadership real-time visibility into pipeline, conversion, retention, expansion, and team performance. - Partner with Finance to align on revenue reporting and forecast methodology. - Establish and enforce data hygiene standards across all GTM systems, with accountability frameworks to sustain them. - Tooling & Technology - Own the GTM tech stack — including CRM (Salesforce), marketing automation, customer success platforms, and any adjacent tooling. - Evaluate, implement, and optimize tools that improve team efficiency and data quality. - Serve as the primary liaison between GTM and IT/Engineering for system integrations and enhancements. - Ensure tooling decisions support the full customer bowtie — from first inquiry through long-term retention. - Process Design & Optimization - Define, document, and continuously improve core GTM processes — lead management, pipeline governance, handoff protocols, renewal workflows, and more. - Build the operating infrastructure that allows GTM teams to scale without adding proportional headcount. - Identify friction points across the customer journey and lead cross-functional efforts to resolve them. - Own deactivation processes — ensuring customer offboarding is handled with precision, proper documentation, and minimal revenue leakage. - GTM Enablement - Build and lead the enablement function for all GTM teams — Sales, Customer Success, Implementations, and Contact Center. - Develop onboarding programs, ongoing training, and role-specific playbooks that accelerate ramp and improve consistency. - Partner with Product and Marketing to ensure field teams are equipped to communicate new features, positioning changes, and competitive updates effectively. - Create a feedback loop between the field and Product/Marketing so customer and prospect insights inform roadmap and messaging. - Reporting & Accountability Infrastructure - Design the reporting cadence that powers weekly, monthly, and quarterly GTM leadership reviews. - Build and maintain the commitment log and accountability infrastructure for the GTM leadership team. - Provide the CCO and GTM leaders with the data and analysis needed to make confident, timely decisions. - Create board and executive-ready reporting on GTM performance across the full customer bowtie. - Deactivations - Own the end-to-end deactivation process for churned or offboarding customers. - Ensure all deactivations are executed accurately, on time, and with proper documentation. - Partner with CS, Finance, and Legal to minimize risk and protect data integrity through the offboarding process. - Identify patterns in deactivation data that surface retention risk signals for the broader CS team. Qualifications - 7–12 years of progressive experience in Revenue Operations, Sales Operations, or GTM Enablement within a B2B SaaS environment. - Proven track record of building or significantly scaling an operations or enablement function. - Experience owning a GTM tech stack including Salesforce CRM; familiarity with marketing automation (HubSpot or Marketo), customer success platforms, and intent data tools (6sense, Demandbase) is strongly preferred. - Experience in a PE-backed or high-growth environment preferred. - Senior living, healthcare technology, or vertical SaaS experience a plus but not required. - Strong analytical skills — comfortable building models, interpreting data, and translating analysis into actionable recommendations. - Exceptional process design instincts — you see inefficiency and immediately start designing the fix. - Clear, confident communicator who can present data and recommendations to a CCO, CFO, or board audience. - Collaborative by nature — this role succeeds through influence, not authority. - High ownership mentality — you don't wait to be asked, you identify what needs to happen and make it happen. - Ability to hold multiple workstreams simultaneously without losing precision on any of them.

• support the administration and implementation of a statewide EMR Modernization Subaward Program supporting rural healthcare organizations across the state • oversee the complete lifecycle of subawards from funding announcements to closeout • supervise the grants administration team • establish operational procedures • manage program workflows • ensure efficient, compliant, and customer-focused administration of one of Maine’s largest healthcare technology investment programs • act on behalf of the Program Director during their absence