VetWise

Smart.Vet is Now VetWise! As of August 1, 2025, Smart.Vet became VetWise. While our name has changed, our mission and team remain the same. We're still the trusted company you know, just with a fresh new look and name that better reflects who we are and where we're headed. About Us: VetWise is a provider of virtual care services in the veterinary industry, offering innovative solutions to problems facing veterinary professionals. We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment. Position Overview: We’re looking for a driven, curious, and self-motivated Business Development Associate to help grow VetWise’s presence with veterinary clinics across Canada. This role is ideal for someone who thrives on starting conversations, uncovering needs, and turning prospects into long-term partners. The right person is a critical thinker who can navigate ambiguity, ask thoughtful questions, and find creative paths forward without waiting to be told what to do next. If you’re a true self-starter who loves the challenge of building something from the ground up, you’ll feel right at home here. Key Responsibilities: - Prospect and generate new leads through outbound outreach, research, and follow-up with veterinary clinics and hospitals. - Deliver engaging product demonstrations and introductory calls that clearly communicate the value of VetWise’s virtual care services. - Qualify opportunities, manage the early stages of the sales cycle, and move prospects toward a confident decision to partner with us. - Maintain accurate, up-to-date records of leads, conversations, and next steps in our CRM, HubSpot. - Think critically about objections, roadblocks, and prospect feedback, then bring thoughtful solutions and ideas back to the team. - Collaborate closely with internal teams (operations, clinical, product, and account management) to ensure a smooth handoff and a seamless customer experience. - Stay current on veterinary industry trends, competitor offerings, and client pain points to sharpen your pitch over time. - Please note that this role may require some cold calling. Qualifications: - 2+ years of experience in sales, business development, customer-facing, or client success roles. - Experience within the veterinary industry is strongly preferred (even a few volunteer hours at a clinic, shelter, or rescue counts). - Strong critical thinking skills - you can read a situation, weigh the options, and make smart decisions without needing a playbook for every scenario. - A true self-starter who takes ownership, manages their own time, and moves work forward independently in a remote environment. - Excellent communication and interpersonal skills, both written and verbal, with the ability to build rapport quickly. - Comfort with rejection, persistence in follow-up, and a positive attitude toward the ups and downs of a sales role. - Proficiency, or a quick ability to learn HubSpot and other standard sales tools. - A bachelor’s degree in Business, Communications, Animal Science, Healthcare, or a related field is an asset but not required. What We Offer: - Flexible remote work environment. - Opportunity to work with a passionate and dedicated team. - Comprehensive benefits package. - Room to grow - this role provides opportunities to grow into more senior sales responsibilities as you develop within the position. Schedule: - 40 hours per week Monday to Friday Compensation: - Base salary of $40,000 – $50,000 annually plus commission. If you’re a sharp, self-driven problem-solver who loves animals and wants to help shape the future of how veterinary care is delivered and supported across Canada, we’d love to hear from you. At VetWise, you won’t just be selling a service, you’ll be helping clinics reclaim their time, support their teams, and provide better care for the pets and families who count on them. Join us and be part of a team that truly cares about the work we do and the people we do it with!

Smart.Vet is Now VetWise! As of August 1, 2025, Smart.Vet became VetWise. While our name has changed, our mission and team remain the same. We're still the trusted company you know, just with a fresh new look and name that better reflects who we are and where we're headed. About Us: VetWise is a provider of virtual care services in the veterinary industry, offering innovative solutions to problems facing veterinary professionals. We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment. Position Overview: We’re looking for a driven, curious, and self-motivated Sales Associate to help grow VetWise’s presence with veterinary clinics across Canada. This role is ideal for someone who thrives on starting conversations, uncovering needs, and turning prospects into long-term partners. The right person is a critical thinker who can navigate ambiguity, ask thoughtful questions, and find creative paths forward without waiting to be told what to do next. If you’re a true self-starter who loves the challenge of building something from the ground up, you’ll feel right at home here. Key Responsibilities: - Prospect and generate new leads through outbound outreach, research, and follow-up with veterinary clinics and hospitals. - Deliver engaging product demonstrations and introductory calls that clearly communicate the value of VetWise’s virtual care services. - Qualify opportunities, manage the early stages of the sales cycle, and move prospects toward a confident decision to partner with us. - Maintain accurate, up-to-date records of leads, conversations, and next steps in our CRM, HubSpot. - Think critically about objections, roadblocks, and prospect feedback, then bring thoughtful solutions and ideas back to the team. - Collaborate closely with internal teams (operations, clinical, product, and account management) to ensure a smooth handoff and a seamless customer experience. - Stay current on veterinary industry trends, competitor offerings, and client pain points to sharpen your pitch over time. - Please note that this role may require some cold calling. Qualifications: - 2+ years of experience in sales, business development, customer-facing, or client success roles. - Experience within the veterinary industry is strongly preferred (even a few volunteer hours at a clinic, shelter, or rescue counts). - Strong critical thinking skills - you can read a situation, weigh the options, and make smart decisions without needing a playbook for every scenario. - A true self-starter who takes ownership, manages their own time, and moves work forward independently in a remote environment. - Excellent communication and interpersonal skills, both written and verbal, with the ability to build rapport quickly. - Comfort with rejection, persistence in follow-up, and a positive attitude toward the ups and downs of a sales role. - Proficiency, or a quick ability to learn HubSpot and other standard sales tools. - A bachelor’s degree in Business, Communications, Animal Science, Healthcare, or a related field is an asset but not required. What We Offer: - Flexible remote work environment. - Opportunity to work with a passionate and dedicated team. - Comprehensive benefits package. - Room to grow - this role provides opportunities to grow into more senior sales responsibilities as you develop within the position. Schedule: - 40 hours per week Monday to Friday Compensation: - Base salary of $40,000 – $50,000 annually plus commission. If you’re a sharp, self-driven problem-solver who loves animals and wants to help shape the future of how veterinary care is delivered and supported across Canada, we’d love to hear from you. At VetWise, you won’t just be selling a service, you’ll be helping clinics reclaim their time, support their teams, and provide better care for the pets and families who count on them. Join us and be part of a team that truly cares about the work we do and the people we do it with!

About Us: VetWise (formerly Smart.Vet) is a provider of telehealth services in the veterinary industry, offering innovative solutions to pet care. Our mission is to deliver accessible, high-quality care to pets and their owners through a virtual environment. Over 70% of pet health concerns can be effectively addressed through virtual consultations, allowing us to provide timely and convenient care. We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment. The Opportunity: VetWise is expanding and seeking seasonal part-time passionate, remote ACAs to join our growing team in Ontario over our busy summer months! This role allows you to utilize your ACA skills to support pet owners, enhance access to care, and reduce the workload for veterinary hospitals. Your Role: - Support clients during virtual consultations by assisting with follow-up tasks - Call in prescriptions to partner clinics or pharmacies as directed by the veterinary team - Coordinate in-person care by locating suitable clinics for patients who require hands-on treatment - Accurately document interactions and updates within our internal system for continuity of care - Work closely with veterinarians and RVTs to ensure all patient needs are met efficiently, while supporting the RVT team to enhance their effectiveness in client interactions and availability for phone support Our Requirements: - Previous experience in a veterinary clinic or animal care setting - Previous experience as an RVT but are no longer registered is an asset - Strong communication and customer service skills - Ability to multitask and stay organized in a remote setting - Pharmaceutical knowledge is an asset - Must be comfortable using technology (Google Suite, chat tools, Slack, etc.) - Based in Ontario with a quiet, dedicated home workspace and reliable internet Why Join Us? - Work remotely from anywhere in Ontario - Be part of a mission-driven, people-first team - Support the veterinary community without burnout Schedule: - Wednesday, Thursday day and or Saturday/Sunday day shifts required. - Estimated 15-20 hours per week. Location: Remote – Ontario-based If you're a compassionate, organized, and tech-savvy individual with a love for animals and a commitment to quality care, we’d love to meet you. Apply today and take the next step in your virtual veterinary career with VetWise!

About Us: VetWise (formerly Smart.Vet) is a provider of telehealth services in the veterinary industry, offering innovative solutions to pet care. Our mission is to deliver accessible, high-quality care to pets and their owners through a virtual environment. Over 70% of pet health concerns can be effectively addressed through virtual consultations, allowing us to provide timely and convenient care. We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment. The Opportunity: VetWise is expanding and seeking seasonal part-time passionate, remote Registered Veterinary Technicians (RVT’s) to join our growing team in Ontario over our busy summer months! This role allows you to utilize your RVT skills to support pet owners, enhance access to care, and reduce the workload for veterinary hospitals. Your Role: - Conduct Remote Patient Triage and Support: Assess pet symptoms and medical histories through teletriage, helping determine the level of care needed, direct pet owners to appropriate next steps, whether emergency care or telemedicine consultation. - Client Education and Support: Provide compassionate support and answer questions about managing symptoms or administering medication after a consultation has been completed. - Coordinate Follow-Up Care and Appointments: Schedule follow-up appointments or check-ins and coordinate referrals to in-person clinics when necessary for further diagnostics or treatment. - Document and Update Patient Records: Accurately record patient histories and client interactions in the system to maintain up-to-date medical records for continuity of care. - Provide Emergency Virtual Triage: Offer immediate virtual triage assistance for urgent cases, assessing whether the situation requires emergency intervention and advising clients on first steps until they can reach in-person care. - Technical Support for Virtual Consultations: Ensure clients are prepared for virtual consultations by providing guidance on using the Smart.Vet platform and troubleshooting any issues to maintain a smooth consultation process. Our Requirements: - Must hold an active registration in Ontario and be a current member in good standing with the OAVT. - Minimum of 3-5 years experience as a Registered Veterinary Technician/ Technologist (RVT) - Minimum of 1 year of direct customer service experience - Excellent verbal and written communication skills - Must be proficient in using technology (i.e. skilled in navigating computers, managing virtual consultations, and using telehealth platforms to deliver high-quality veterinary care remotely) - Must have a quiet dedicated workspace at home including reliable high speed internet access, laptop or desk top computer - Capable of exercising sound judgment and problem-solving independently in a remote setting, including the ability to assess urgent situations and determine appropriate next steps - Must be available to work on weekends - Must be able to successfully pass an internet speed test Why Join Us? - Be part of a growing, innovative company that values a "mom and pop" approach to teamwork and relationships - Work remotely from the comfort of your home Schedule - Part-time Seasonal Role (April - September) - This role requires recurring Saturday and or Sunday shifts Location - Remote - Registered in the province of Ontario If you are a compassionate, skilled RVT with a passion for expanding access to veterinary care and supporting pet owners and veterinary teams alike, we invite you to apply! Submit your resume and complete our pre-screening questions to take the first step toward joining our family at VetWise.