VetPartners

Inspire and lead a veterinary team to deliver exceptional care while fostering a positive workplace culture. Oversee clinic operations and support clinical processes to ensure high standards and client satisfaction.

• Build and maintain financial, operational, and HR scorecards to track key performance indicators (KPIs) • Create and distribute a weekly scorecard for each hospital, including current performance vs. prior year, highlighting: • Revenue (current vs. prior year, $ and %) • Labor % and labor cost trends (current vs. prior year) • Average Transaction Charge (ATC) (current vs. prior year) • Doctor production and productivity metrics (current vs. prior year) • Track and analyze individual doctor production and performance trends • Prepare and distribute quarterly production reports for all DVMs, ensuring accuracy and clear insights • Analyze data across revenue, labor, staffing, and productivity to identify trends, risks, and opportunities • Support labor and workforce analysis, including scheduling efficiency, overtime tracking, and labor cost management • Partner with HR on reporting related to headcount, turnover, and workforce planning from a financial perspective • Support monthly reporting, forecasting, and budgeting processes • Develop and manage dashboards and reports using Smartsheet and Excel • Perform variance analysis (actual vs. budget/forecast) with insights tied to operational and staffing drivers • Ensure data accuracy and integrity across financial, operational, and HR reporting • Support process improvements across finance, operations, and HR reporting workflows • Prepare ad hoc analysis and presentations for leadership

• Drive hospital performance across revenue, EBITDA, labor, and COGS targets • Partner with Practice Managers to ensure strong day-to-day operations and accountability • Support DVM engagement, retention, and recruitment in collaboration with medical leadership • Conduct regular hospital visits, with a focus on under performing locations • Lead implementation of operational initiatives, SOPs, and company standards • Monitor KPIs and coach teams to improve scheduling efficiency, client experience, and workflow • Ensure compliance with regulatory requirements, inventory controls, and company policies • Partner cross-functionally with HR, Finance, Marketing, and IT to support hospital success • Lead, coach, and develop Practice Managers and Partner DVMs to build strong, sustainable teams

Regional Operations Manager (ROM) - West Region Location: West Coast (must reside 30-45 minutes from major airport) Company: Associated Veterinary Partners - https://associatedveterinary.com/ This position is remote but requires 50% Travel Position Overview: The Regional Operations Manager (ROM) is responsible for overseeing the operational performance, financial outcomes, and team engagement across a portfolio of veterinary hospitals. This role partners closely with Practice Managers and medical leadership to drive consistency, accountability, and sustainable growth. The ROM is expected to be highly visible in the field, providing hands-on support and leadership. Key Responsibilities: - Drive hospital performance across revenue, EBITDA, labor, and COGS targets - Partner with Practice Managers to ensure strong day-to-day operations and accountability - Support DVM engagement, retention, and recruitment in collaboration with medical leadership - Conduct regular hospital visits, with a focus on under performing locations - Lead implementation of operational initiatives, SOPs, and company standards - Monitor KPIs and coach teams to improve scheduling efficiency, client experience, and workflow - Ensure compliance with regulatory requirements, inventory controls, and company policies - Partner cross-functionally with HR, Finance, Marketing, and IT to support hospital success - Lead, coach, and develop Practice Managers and Partner DVMs to build strong, sustainable teams Travel Requirements: - Frequent travel required (approximately 50%) - Regular on-site presence in hospitals is expected Qualifications: - 5+ years of multi-site operations leadership experience (veterinary or healthcare preferred) - Strong financial acumen with experience managing P&Ls - Proven ability to lead through influence and drive performance improvement - Excellent communication, coaching, and problem-solving skills - Ability to manage multiple priorities in a fast-paced environment Preferred Experience: - Veterinary or healthcare operations experience - Experience supporting acquisitions ensuring transitions - Track record of improving under performing locations Key Attributes: - Hands-on, solutions-oriented leader - Strong sense of ownership and accountability - High emotional intelligence and ability to influence diverse teams - Willingness to travel and be present in hospitals Compensation & Benefits: - Salary: $100k - $130k, depending on experience - Comprehensive Health, Dental and Vision insurance - PTO - 401(k) with company match

Finance Support Analyst (Operations & HR Focus) Location: Philippines (Remote) Company: Associated Veterinary Partners - https://associatedveterinary.com/ Position Overview: The Finance Support Analyst provides critical support to Finance, Operations, and HR teams through data analysis, reporting, and financial tracking. This role connects financial performance to operational execution and workforce management by building scorecards, analyzing trends, and delivering actionable insights across a multi-site environment. Pay Rate: $1,500 USD / Month Must be available 9am - 5pm CST, Monday - Friday Key Responsibilities: - Build and maintain financial, operational, and HR scorecards to track key performance indicators (KPIs) - Create and distribute a weekly scorecard for each hospital, including current performance vs. prior year, highlighting: - Revenue (current vs. prior year, $ and %) - Labor % and labor cost trends (current vs. prior year) - Average Transaction Charge (ATC) (current vs. prior year) - Doctor production and productivity metrics (current vs. prior year) - Track and analyze individual doctor production and performance trends - Prepare and distribute quarterly production reports for all DVMs, ensuring accuracy and clear insights - Analyze data across revenue, labor, staffing, and productivity to identify trends, risks, and opportunities - Support labor and workforce analysis, including scheduling efficiency, overtime tracking, and labor cost management - Partner with HR on reporting related to headcount, turnover, and workforce planning from a financial perspective - Support monthly reporting, forecasting, and budgeting processes - Develop and manage dashboards and reports using Smartsheet and Excel - Perform variance analysis (actual vs. budget/forecast) with insights tied to operational and staffing drivers - Ensure data accuracy and integrity across financial, operational, and HR reporting - Support process improvements across finance, operations, and HR reporting workflows - Prepare ad hoc analysis and presentations for leadership Qualifications & Experience - Bachelor’s degree in Finance, Accounting, Economics, or related field - 2–5 years of experience in finance, data analysis, or reporting roles - Strong proficiency in Smartsheet, Excel, and data analysis tools - Experience building scorecards, dashboards, and KPI tracking tools - Solid understanding of financial concepts (P&L, budgeting, forecasting, labor modeling) - Experience analyzing workforce or HR-related data (labor %, productivity, overtime, etc.) - High attention to detail and accuracy - Strong problem-solving and analytical skills

Lead the development and execution of national growth strategies, drive customer acquisition and retention, and collaborate with clinics to implement actionable initiatives that enhance customer lifetime value and optimize performance metrics.

Define and evolve brand strategy while crafting compelling messaging for diverse audiences. Lead national campaigns, develop an AI-enabled content function, and ensure consistent brand quality across all touchpoints.

• Lead compliance efforts across OSHA, DEA (controlled substances), radiation safety, scope of practice, day care/boarding, and state/local regulatory requirements • Ensure all hospitals maintain current licenses, permits, and registrations • Monitor regulatory changes and proactively update policies, SOPs, and workflows • Oversee controlled substance policies, storage, logging, and auditing processes • Conduct routine and random audits • Investigate discrepancies and implement corrective actions • Maintain OSHA-compliant programs • Track required safety training • Lead incident reporting and prevention • Ensure compliance with radiation safety standards • Partner with vendors and regulatory bodies • Track all licenses and renewals • Monitor scope-of-practice requirements • Ensure workflows remain compliant • Maintain knowledge of state/local regulations • Ensure compliance with staffing, vaccination, sanitation, and safety standards • Develop SOPs and conduct audits • Conduct audits across hospitals • Develop OSHA, DEA, and boarding checklists • Train ROMs to conduct audits • Establish audit cadence and track resolution • Deliver compliance training • Create SOPs and toolkits • Partner with Operations, Medical Leadership, and HR • Support M&A integrations

Veterinary Hospital Compliance Manager (remote) Company: Associated Veterinary Partners Position Overview: The Veterinary Hospital Compliance Manager is responsible for developing, implementing, and maintaining compliance programs across all hospitals to ensure adherence to federal, state, and local regulations. This role focuses on regulatory areas including OSHA, DEA/controlled substances, radiation safety, scope of practice, professional licensing, and day care/boarding compliance. The Compliance Manager partners closely with hospital leadership, operations, and medical teams to mitigate risk, close compliance gaps, and standardize processes across the organization. This role requires approximately 50% travel to hospitals to conduct audits, support training, and ensure consistent execution of compliance standards. Key Responsibilities:  Regulatory Compliance Oversight  - Lead compliance efforts across OSHA, DEA (controlled substances), radiation safety, scope of practice, day care/boarding, and state/local regulatory requirements  - Ensure all hospitals maintain current licenses, permits, and registrations  - Monitor regulatory changes and proactively update policies, SOPs, and workflows  Controlled Substance (DEA) Compliance  - Oversee controlled substance policies, storage, logging, and auditing processes  - Conduct routine and random audits  - Investigate discrepancies and implement corrective actions  OSHA & Workplace Safety  - Maintain OSHA-compliant programs  - Track required safety training  - Lead incident reporting and prevention  Radiation Safety  - Ensure compliance with radiation safety standards  - Partner with vendors and regulatory bodies  Licensing, Credentialing & Scope of Practice  - Track all licenses and renewals  - Monitor scope-of-practice requirements  - Ensure workflows remain compliant  Day Care & Boarding Compliance  - Maintain knowledge of state/local regulations  - Ensure compliance with staffing, vaccination, sanitation, and safety standards  - Develop SOPs and conduct audits  Auditing, Field Enablement & Risk Management  - Conduct audits across hospitals  - Develop OSHA, DEA, and boarding checklists  - Train ROMs to conduct audits  - Establish audit cadence and track resolution  Training & Education  - Deliver compliance training  - Create SOPs and toolkits  Cross-Functional Collaboration  - Partner with Operations, Medical Leadership, and HR  - Support M&A integrations  Skills & Competencies: - Strong attention to detail  - Ability to translate regulations into operations  - Strong auditing and coaching skills  - Effective communicator  - Ability to work independently  Success Metrics: - 100% licensing compliance  - No scope-of-practice or boarding compliance gaps  - Consistent ROM audit execution  - New hire training compliance

Title: VetPartners Careers - Workforce Planning Optimisation Manager Job Description: Location: Macquarie Park, NSW or Malvern East, VIC or Ormeau, QLD (Hybrid) Drive smarter workforce decisions. Improve performance. Support exceptional care. At VetPartners, we support more than 270 veterinary clinics across Australia and New Zealand, enabling our teams to deliver outstanding care to pets and their owners. We are seeking a Workforce Planning Optimisation Manager to play a critical role in strengthening how labour is forecast, managed, and optimised to perform at its best across our network. This is a high-impact position working closely with senior operational leaders to drive smarter workforce decisions, improve efficiency, and support sustainable clinic performance. About the Role Reporting to the General Manager Business Integration, you will sit at the intersection of operations, data, and workforce strategy. You will partner with General Managers, Regional Managers, and clinic leaders to embed consistent workforce planning practices, improve system capability, and provide meaningful insights that drive action. From forecasting demand and modelling scenarios to improving rostering practices and reducing labour inefficiencies, you will directly influence how our clinics operate day to day. Ultimately, your work will ensure the right people are in the right place at the right time, supporting better patient care, stronger team experiences, and improved business outcomes. Key Responsibilities Workforce Analytics & Forecasting - Analyse clinic performance data to identify trends and cost opportunities - Forecast workforce demand based on seasonality, growth, and new services - Build scenario models to support strategic workforce decisions Labour Cost Optimisation - Monitor labour-to-revenue ratios and performance benchmarks - Identify and reduce overtime and locum reliance - Support incentive and bonus structures aligned to productivity Workforce Reporting & Governance - Deliver weekly, monthly, and ad hoc workforce insights to senior leaders - Develop dashboards tracking key KPIs (utilisation, vacancies, compliance) - Drive consistency in rostering, timesheets, and workforce processes Operational & Strategic Initiatives - Lead key workforce projects - Support rollout and adoption of optimised base rosters - Partner with teams across operations, finance, and data to deliver improvements Scheduling & Capability Building - Standardise rostering practices across clinics - Develop tools, guides, and playbooks to support teams - Build workforce planning capability at clinic and regional level About You You are a data-driven operator and strategic thinker who thrives in fast-paced, multi-site environments. You're comfortable working with senior stakeholders, influencing decisions through insight and leveraging your broad experience. You will bring: - Experience in workforce planning, analytics, or operational optimisation - Strong ability to translate complex data into clear, actionable insights - Experience with forecasting, scenario modelling, and workforce metrics - Proven ability to influence and drive change across diverse teams - Understanding of labour cost drivers and operational KPIs - Experience with workforce systems (e.g. Humanforce, Emplive) highly regarded Why join VetPartners - Purpose-led work: Make a meaningful difference every day by supporting those who care for pets and their families - Autonomy & impact: Own an end-to-end L&D function with real influence - Collaborative culture: Work alongside passionate, committed people who value learning and growth - Development opportunities: Ongoing professional development and the chance to grow with a dynamic organisation Apply Now If you're passionate about using data to drive smarter workforce decisions and want to play a key role in optimising how our clinics operate, we'd love to hear from you. This role features a hybrid work arrangement, with four days in our dog friendly office to promote collaboration, build strong connections, and enhance team engagement, and will directly support our mission of delivering exceptional veterinary care. VetPartners is committed to Equal Employment Opportunities. We are dedicated to providing an inclusive, diverse, and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.