Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
Member Services Representative
Location
United States
Posted
2 days ago
Salary
$19 - $21 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Member Services Representative
Versant Health
Role Description The Member Services Representative (“MSR”) is responsible for receiving, answering, and/or resolving calls received through a remote Call Center. The Call Center receives phone calls from insureds and their dependents, providers and their staff, employer/group staff, and brokers. The MSR will use the company's Claims/Eligibility database to inquire on the status of claims, ID cards, addresses, and other issues as queried by the caller. Additionally, the MSR is the primary source for issuing authorizations when eligible for services. - Provide timely and accurate information to basic incoming customer calls from members, providers, and other external & internal constituents including: - Issuing authorizations - Handling claims inquiries from providers and members - Communicate the correct information regarding accessibility, claims status and other calls of a service nature - Providing benefits information - Process customer claims according to established department policies and procedures - Checking voicemail boxes and handling customer/provider requests for: - I.D. cards - Authorizations - Customer Service questions and issues - Fulfill rapid call volume by handling the appropriate number of calls coming into the call center daily - Complete Provider Relations requests for service - Provide timely feedback to the company regarding customer service failures and/or customer/provider concerns - Partner with Sales and Provider Relations to meet and exceed customers’ expectations - Provide excellent customer service and handle all customers in a professional and courteous manner - Perform other duties as assigned Qualifications - High School Diploma or Equivalent (Required) - Business-related college courses preferred - Associates degree highly preferred Requirements - 2 Years of customer service or call center experience (Required) - 2+ years of experience in the health care industry or insurance environment preferred - Associates degree in lieu of experience will be considered Benefits - Medical, dental, and paid vision coverage - Paid time off and company holidays - Retirement savings with employer contribution - Employee wellness resources - Professional development opportunities - Flexible work arrangements - Employee assistance programs - Other programs that support you both at work and beyond
Related Guides
Related Categories
Related Job Pages
More Client Services Representative Jobs
Financial Services Tax - Real Estate Manager
PwC Middle East“.. to build trust in society and solve important problems- is our global, shared articulation of why we do what we do"
A career in our Financial Services Tax practice, within Corporate Tax services, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You'll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and profit sharing for partners. You'll also help organisations understand the pricing implications of goods and services between related parties, as well as providing advice on tax implications of deals. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. You'll help our clients with their tax structuring while helping to address the challenges of the continuously changing tax world, both locally and globally. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Develop new skills outside of comfort zone. Act to resolve issues which prevent the team working effectively. Coach others, recognise their strengths, and encourage them to take ownership of their personal development. Analyse complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Address sub-standard work or work that does not meet firm's/client's expectations. Use data and insights to inform conclusions and support decision-making. Develop a point of view on key global trends, and how they impact clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. Simplify complex messages, highlighting and summarising key points. Uphold the firm's code of ethics and business conduct. The Opportunity As part of the Financial Services Tax team you are expected to provide benefits through digitization, automation, and increased efficiencies. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. You are expected to leverage PwC's exceptional technical knowledge and specialization, coupled with industry insights, to solve clients' needs. Responsibilities - Supervise and develop team members to achieve exceptional deliverables - Manage client service accounts and engagement workstreams - Independently solve and analyze complex problems - Utilize PwC's technical knowledge and industry insights to address client needs - Drive digitization, automation, and efficiency improvements - Coach teams to enhance their skills and performance - Oversee successful planning, budgeting, and execution of projects - Foster a culture of continuous improvement and innovation What You Must Have - Bachelor's Degree in Accounting - 4 years of experience - CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity What Sets You Apart - Thorough knowledge of tax compliance for Real Estate Trusts - Knowledge of partnership structures and real estate transactions - In-depth technical skills in real estate tax services - Experience identifying and addressing client needs - Building, maintaining, and utilizing networks of client relationships - Success as tax technical business advisor - Familiarity with CRM systems - Knowledge of automation and digitization in professional services - Experience with alternative fee arrangements and pricing strategies The salary range for this position is: $99,000 - $266,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines #LI-Hybrid #BI-Hybrid
Financial Services Tax - Real Estate Senior Associate
PwC Middle East“.. to build trust in society and solve important problems- is our global, shared articulation of why we do what we do"
A career in our Financial Services Tax practice, within Corporate Tax services, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You'll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing working capital, and profit sharing for partners. You'll also help organisations understand the pricing implications of goods and services between related parties, as well as providing advice on tax implications of deals. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. You'll help our clients with their tax structuring while helping to address the challenges of the continuously changing tax world, both locally and globally. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. The Opportunity As part of the Financial Services Tax team you shall provide benefit through digitization, automation and increased efficiencies. As a Senior Associate you shall analyze complex problems, mentor others, and maintain rigorous standards. You shall focus on building client relationships and developing a deeper understanding of the business context, navigating increasingly complex situations, and growing your personal brand and technical proficiency. Responsibilities - Drive impact through digitization and automation - Address complex tax-related challenges - Mentor and support junior colleagues - Establish and maintain client relationships - Develop a thorough understanding of business contexts - Manage and navigate complex tax scenarios - Enhance personal brand and technical knowledge - Uphold exceptional professional and technical standards What You Must Have - Bachelor's Degree in Accounting - 2 years of experience - Job seekers need to demonstrate the minimum requirements are met for CPA licensure per respective state regulations What Sets You Apart - Innovating through new and existing technologies - Experimenting with digitization solutions - Working with large, complex data sets - Building models and leveraging data visualization tools - Exposure to pricing and client worth - Reviewing contracts and finding new pricing options - CPA or commitment to pass CPA exam before promotion to Manager and thereafter obtain CPA licensure, or Member of the Bar The salary range for this position is: $77,000 - $214,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines #LI-Hybrid #BI-Hybrid
Loan Processor, Client Support – Australian Mortgage
Pear Tree.Hire smarter, hire globally — scale your business while saving up to 80% on local costs. www.pear-tree.com
• Manage loan applications from enquiry through to settlement • Collect and follow up on outstanding client documents and supporting information • Prepare and manage loan submissions using Finsure CRM • Process applications with lenders and mortgage managers, including manual lodgement processes where required • Maintain accurate file notes, application records, and workflow tracking • Liaise with clients, lenders, solicitors, and third parties via phone and email • Coordinate closely with brokers to ensure applications progress efficiently • Monitor application milestones and proactively follow up outstanding requirements • Ensure all documentation meets lender, aggregator, and compliance requirements • Maintain high levels of accuracy and attention to detail across all files
Loan Processor / Client Support
D2BAn Australian home building company specializing in the construction of quality residential properties. The team focuses on delivering well-designed homes with efficient project management, accurate costing, and strong collaboration with suppliers and contractors.
Role Description We are seeking an experienced Loan Processor / Client Support Specialist to join a growing Australian mortgage business. This is a dedicated full-time position supporting mortgage applications from initial submission through to settlement. The successful candidate will play a critical role in managing loan files, collecting documentation, preparing submissions, maintaining application progress, and supporting client communications throughout the lending process. This role is ideal for someone with proven Australian mortgage processing experience who can work independently, manage multiple applications simultaneously, and proactively keep deals moving forward. Responsibilities - Manage loan applications from enquiry through to settlement - Collect and follow up on outstanding client documents and supporting information - Prepare and manage loan submissions using Finsure CRM - Process applications with lenders and mortgage managers, including manual lodgement processes where required - Maintain accurate file notes, application records, and workflow tracking - Liaise with clients, lenders, solicitors, and third parties via phone and email - Coordinate closely with brokers to ensure applications progress efficiently - Monitor application milestones and proactively follow up outstanding requirements - Ensure all documentation meets lender, aggregator, and compliance requirements - Maintain high levels of accuracy and attention to detail across all files Qualifications - Minimum 2 years' experience in Australian mortgage broking support, loan processing, or mortgage administration - Strong end-to-end loan processing experience (not solely general administration) - Previous experience using Finsure CRM - Solid understanding of Australian home loan products, lending processes, and documentation requirements - Experience managing multiple loan applications concurrently - Familiarity with Australian mortgage compliance standards and lender requirements - Comfortable working with both CRM-based and manual lender submission processes Preferred Experience (Not Required) - Experience supporting brokers within Australian aggregator environments - Exposure to commercial lending and asset finance/car loans - Experience with non-standard lenders and manual application processes - Client-facing phone support experience - Knowledge of lender servicing calculators and policy assessment processes Skills & Attributes - Exceptional attention to detail - Strong organisational and time-management skills - Ability to confidently follow up clients and stakeholders for missing information - Excellent written and verbal English communication skills - Proactive approach to problem-solving and file management - Ability to work independently with minimal supervision - Professional, reliable, and responsive during Australian business hours - Strong customer service mindset and commitment to delivering a positive client experience

