• Accountable for team level metrics to ensure that departmental goals are met. • Manage the day to day activities of leading a direct reporting team including all aspects of people management, assist in interviewing candidates, training, and performance management that creates a high-performance operating environment. • Assess quality, accuracy and customer effort levels through conducting supplemental audits as directed by Department’s Management and/or Support team. • Includes tracking findings, documenting training opportunities and communicating with management on a regular basis as well as maintaining audit production standards set forth by the leadership team. • Ability to work and collaborate with cross-functional business areas to achieve results. • Review existing processes and procedures to streamline processes and increase productivity; recommend changes to processes to upper management; ensure compliance to corporate policies, procedures and controls. • Support implementation of any new processes going forward and deliver breakthrough levels of improvement on key initiatives. • Collects and analyzes trends and drives improvement opportunities (new workflows, procedures and training). • Ensure departmental compliance with all system, standards, and procedures. • Develop strong working relationships with management at all levels. • Lead by example as an active change agent by leveraging influence skills. • May perform other duties as assigned.

• Plans, assigns, and directs the work of the Utilization Review team for all InterMed offices, including day-to-day operational oversight. • Determines appropriate caseloads that allow for timeliness of requests and productivity that meets expectations. • Provides ongoing advice, mentoring, coaching, counseling, and performance feedback to assigned staff. • Completes performance reviews for all personnel within the assigned unit in a timely manner. • Deals quickly and decisively with personnel issues as they arise; keeps the supervisor informed on the need for, or progress of, corrective action. • Authorizes time-off requests to ensure coverage necessary to maintain service guidelines. • Performs weekly audits of more than 10% of reviews per UR Nurse to validate accuracy and completeness of the utilization review process, and conducts comparable periodic audits of Medical Management Coordinator work product. • Serves as InterMed's compliance officer, ensuring compliance with state and URAC regulations. • Participates as an active member of InterMed's Quality Management Program Committee, including quarterly meetings to discuss program improvements, measurements, assessments, and compliance. • Maintains awareness of potential compromise to a patient's safety on each review and refers concerns to the proper authority. • Requires comprehensive knowledge of Utilization Review guidelines in the California Labor Code and other states as needed. • Works with the Medical Director to ensure compliance with Utilization Review guidelines. • Oversees training of new staff on computer systems and on UR policies and procedures. • Provides training for Intercare claims team at various locations to ensure timely and accurate workflow. • Exhibits a knowledgeable and helpful attitude and projects a professional image on behalf of InterMed and Intercare. • Fosters teamwork and cooperation between UR staff and other departments at InterMed, Intercare, and client organizations. • Notifies the supervisor of potential client issues and works toward resolution. • Assists with the implementation of new accounts, with input from account management, and supports staff compliance with client service instructions. • Works effectively with peers across departments, demonstrating professionalism, respect, and a team-oriented approach. • Uses plain language to communicate, in writing and verbally, with injured workers, claims examiners, and clients. • Maintains production performance and savings reports for management review. • Leverages AI and office productivity tools to support project management and reporting workflows. • Handles other duties and tasks as assigned by leadership.

• Supervise, motivate, and guide the UI Development team. • Provide team leadership through coaching and mentorship to new and existing software developers. • Assist in developing necessary documentation and procedures and setting and managing priorities. • Assist the department manager with hiring and development of the team members. • Establish milestones for necessary contributions from departments and develop processes to facilitate their collaboration. • Work closely with clients and stakeholders to ensure overall delivery of project milestones. • Provide communication and coordination between the relevant business partners. • Mentor and train other development team members throughout the company and seek to continually improve processes companywide. • Assist the department manager in writing and administering performance evaluations and disciplinary procedures as needed. • Review documentation, ensure design documents and operational documents are produced. • Review timesheets and confirm Jira time tracking adherence. • Promote a culture of teamwork, high performance, and quality. • Evaluate and recommend processes that could improve the productivity of the team. • Help develop and maintain principles that provide guidelines for software developers to work with. • Communicate requirements, roadblocks, etc. to manager and external business groups. • Perform other job-related duties as assigned.

Title: Supervisor, Clinic/Practice, Colon & Rectal Surgery Location: Boston United States Full time Hybrid Job Description: Site: The Brigham and Women''s Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties. Does this position require Patient Care? No Essential Functions - Responsible for recruiting, hiring, evaluating, training and developing support staff. - Provides day to day supervision and direction to support staff. - Assigns work and monitors performance. - Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing - Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues. - Oversees purchase orders, petty cash and check requests. - Maintains and orders office supplies and equipment. Qualifications Education Associate''s Degree Related Field of Study preferred High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience supervisory experience 0-1 year required experience working in an academic healthcare environment 2-3 years required Knowledge, Skills and Abilities - Strong understanding of all Office Suite. - Strong communication and organizational skills. - Strong and proven leadership skills. - Ability to work with staff of all levels. - Excellent time management skills. - Generally Accepted Accounting Principles. - Ability to adapt to multiple and rapidly changing priorities and deadlines. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 45 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $54,059.20 - $78,686.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.