• Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn • Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues • Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo • Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption • Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads • Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience • In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console • Build trusting relationships with customers through open and interactive communication over the phone, chat, and emails • Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members

• Provide bilingual German & English Email, Chat, and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature, or support email address during European business hours • Customer Service Analysis - Collect customer support requests and bugs, and relay findings to the product and engineering teams to address these issues • System Evaluation - Evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours • Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues • System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

Role Description This is a remote role with an occasional requirement to attend our Bratislava site. As Technology Integrations Lead at Essentra, responsible for critical integrations connecting internal & external business applications and digital services, you will be a passionate leader who thrives on delivering challenging projects in a fast-paced and evolving environment. - Architect, implement, and manage enterprise-grade integration solutions using Microsoft Azure Integration Services. - Oversee a team of developers and engineers to deliver scalable, secure, and high-performing integration solutions across the organization. - Define and continuously improve integration standards and patterns. - Collaborate closely with Enterprise Architecture colleagues and technical system experts. - Deliver and maintain robust and flexible integrations which enable Essentra’s business. - Hands-on development as well as management of permanent team members and scaling based on demand with partners/contractors. - Collaborate with both internal and external stakeholders to drive integrations architecture patterns across Essentra. Qualifications - Deep experience with Microsoft Azure Integration Services. - Azure Data Factory. - Azure DevOps. - Strong integration design and implementation experience. - Coding experience with one or more of .Net, C#, Java. - Proven track record of guiding and mentoring engineers of differing levels of maturity. - Adept at managing the delivery of technology service providers, contractors & partners. - High degree of initiative, dependability, and ability to work without supervision. - Experience using Cloud platforms, preferably Azure. - CI/CD, Pipelines and DevOps – Jenkins, Azure DevOps, GitHub Actions etc. - Strong communication and interpersonal skills with high level of English language proficiency. - Flexibility to work outside of core business hours as required. - High integrity, reliable with strong time management and self-organisational skills. Requirements - Service Bus, Logic Apps, Power Automate, Azure Functions. - API management – including API gateway products. - Deep experience of a wide range of integration architecture patterns & methods. - Governance & documentation of production integrations. - Confidently lead engagement and coordination of cross functional stakeholders. - Critical thinker with strong analytical and problem-solving skills. - Good understanding and experience of system testing and quality assurance. - Proven interpersonal/project skills, ability to listen and coach. Benefits - Attractive salary. - Discretionary bonus. - Annual leave plus bank holidays. - Additional paid day off for your birthday. - Paid day off for volunteering. - Employee Assistance Program. Company Description Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items. - Headquartered in the UK. - Global network extends to 28 countries worldwide. - Over 3,000 employees. - 14 manufacturing facilities. - 24 distribution centres. - 33 sales & service centres serving c.74,000 customers. - Products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.