VELAIO

• Own and manage the website lifecycle from development through production. • Monitor website health, uptime, performance, and availability. • Troubleshoot and resolve website issues, bugs, outages, and performance bottlenecks. • Perform regular website audits, maintenance, upgrades, and testing across WordPress and PHP sites. • Manage backups, disaster recovery processes, and restoration testing. • Administer WordPress environments across development, staging, and production. • Install, configure, update, and maintain plugins, themes, and WordPress core. • Develop and maintain custom WordPress themes and plugins. • Optimize website speed, caching, and overall performance. • Ensure WordPress security best practices are followed. • Design, develop, modify, and maintain custom PHP applications and integrations. • Troubleshoot and resolve PHP code issues. • Review, optimize, and refactor legacy code when required. • Implement new functionality and business requirements. • Manage and maintain MySQL databases. • Optimize SQL queries and database performance. • Ensure database integrity, security, and backup processes. • Support data migration and troubleshooting activities. • Manage website hosting environments, including WP Engine and Linux-based servers. • Configure and maintain web servers, domains, DNS records, SSL certificates, and email-related DNS records. • Work with hosting providers and infrastructure teams to resolve server-related issues. • Monitor server resources, logs, and performance metrics. • Implement website and server security best practices. • Manage Web Application Firewalls (WAF), Cloudflare, and security configurations. • Conduct vulnerability assessments and remediation. • Perform malware scanning and security monitoring. • Ensure compliance with organizational security policies. • Support third-party integrations and APIs. • Manage website integrations with CRM systems, marketing platforms, and external applications. • Automate recurring maintenance and monitoring tasks.

• Custom application development • API integrations • Database optimization • Troubleshooting, performance, security, and production support

• This is a remote position. • We are looking for a specialist focused on Amazon Connect. • Custom development and integrations are handled by the VELAIO team; this role focuses on designing, configuring, and operating the contact center platform.

Role Description This is a remote position. - Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management) - Work mode: Remote – EST/CST time zone (Canada / US) - English level: Advanced conversational (B2+ / C1) - Contract type: Staff Augmentation – long-term project - End client: Technology / services company based in Canada Key responsibilities - Technically lead the ServiceNow development team. - Design the solution architecture for the ITSM and SPM modules. - Review and approve team developments, ensuring best practices and platform standards. - Act as the main technical point of contact with the client for architecture, roadmap and technology decisions. - Manage instance configuration, upgrades and platform lifecycle. - Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod). Preferred certifications (non-blocking) - Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable. - Certified Implementation Specialist – SPM (CIS-SPM). - ServiceNow Certified Technical Architect (CTA) – differentiator. Additional technical skills - Advanced command of JavaScript, GlideScript, Scripted REST APIs. - Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools). - Experience with Performance Analytics and Dashboards in ServiceNow. - ITIL v4 (certification desirable). Selection process - Resume review and certification verification. - Technical interview in English with the client team. - Technical assessment on the ServiceNow platform. - Final culture / fit interview with the client. Qualifications - Certification: ServiceNow Certified System Administrator (CSA) - Valid and current. - Certification: ServiceNow Certified Application Developer (CAD) - Valid and current. - Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles. - Documented experience in multi-module architecture design and definition of development standards. - Advanced conversational English (B2+ / C1).

Role Description - This is a remote position. - Scope / Modules: - ITSM (IT Service Management) - SPM (Strategic Portfolio Management) - Work mode: Remote – EST/CST time zone (Canada / US) - English level: Conversational upper-intermediate (B2+) - Contract type: Staff Augmentation – long-term project - End client: Technology / services company based in Canada Key Responsibilities - Development, configuration and customization of ServiceNow modules in ITSM and SPM. - System administration: user, role, ACL and platform table management. - Building and maintaining workflows, notifications and scripts (Business Rules, Script Includes, Client Scripts). - Participation in requirements gathering and technical design sessions with the client team. - Support for integration with external tools via REST/SOAP APIs. - Technical documentation of developments and configurations. Qualifications - ServiceNow Certified Application Developer (CAD) – highly desirable. - Certified Implementation Specialist – ITSM (CIS-ITSM). - Certified Implementation Specialist – SPM (CIS-SPM). Additional Technical Skills - JavaScript applied to the ServiceNow platform. - Knowledge of ITIL v3 / v4 methodologies (Desirable). - Experience with REST/JSON integrations. - Nice to have: experience with NOW Platform App Engine or ServiceNow Studio. Selection Process - Resume review and certification verification. - Technical interview in English with the client team. - Technical assessment on the ServiceNow platform. - Final culture / fit interview with the client. Requirements - Certification: ServiceNow Certified System Administrator (CSA) - Valid and current at time of application. - Minimum 2 years of experience working on the ServiceNow platform. - Demonstrable experience administering ServiceNow instances (System Admin). - Functional and technical knowledge of ITSM modules (Incident, Problem, Change, Service Catalog). - Conversational upper-intermediate English (B2+).

• Desarrollo y mantenimiento de aplicaciones en Angular (versiones recientes) e Ionic . • Integración eficiente de APIs REST y manejo de estado con RxJS y Signals . • Participación activa en decisiones de UI/UX y mejora continua del frontend. • Aplicación de buenas prácticas, principios SOLID y código limpio. • Trabajo colaborativo con equipos técnicos y de negocio, incluyendo revisiones de código.