UserTesting

• Review and QA customer-submitted research requests to ensure they are ready for recruitment • Ability to work independently on weekends with minimal oversight, exercising sound judgement in prioritizing project launch and and researcher requests • Launch and coordinate participant recruitment through the User Interviews platform • Manage a high volume of active recruitment requests simultaneously, consistently meeting launch timelines • Monitor recruitment progress and proactively flag potential issues or delays • Communicate project updates, timelines, and recommendations to customers through Zendesk email and live chat • Respond to a high volume of incoming customer tickets and requests with clarity, empathy, and efficiency • Ability to manage concurrent conversations while maintaining quality and response speed • Serve as a product expert by staying current on platform features and best practices • Collaborate with cross-functional teams to resolve issues and ensure smooth project execution • Assist with queue coverage, ensuring timely responses and SLA adherence • Identify opportunities to improve internal workflows and customer experience.

• Serve as the primary post-sale value partner for a portfolio of customer accounts. • Help customers define success with UserTesting and develop adoption plans aligned to their business goals. • Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement. • Advise customers on research and insights best practices, methodology selection, and workflow integration. • Translate research concepts into practical guidance for stakeholders with varying levels of research experience. • Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities. • Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions. • Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams. • Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce.

• Serve as the primary post-sale value partner for a portfolio of customer accounts • Help customers define success with UserTesting and develop adoption plans aligned to their business goals • Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement • Advise customers on research and insights best practices, methodology selection, and workflow integration • Translate research concepts into practical guidance for stakeholders with varying levels of research experience • Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities • Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions • Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams • Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce

• lead the day-to-day administration of employee benefits programs across EMEA, APAC, and Canada • manage annual benefits enrollment processes and partner with external vendors, brokers, and internal stakeholders • ensure compliance with country-specific regulations and internal governance standards • serve as a subject matter expert for regional benefits programs • lead participation in compensation surveys • maintain salary structures and pay ranges • support annual compensation planning cycles • develop compensation tools and dashboards • conduct pay equity analyses • manage relationships with benefits vendors • partner with cross-functional stakeholders on Total Rewards initiatives • maintain data integrity within Workday and support analytics

• Build and maintain backend services and internal tools that support engineering workflows • Contribute to CI/CD systems and improvements to how software is built and deployed • Identify and help address friction in the development lifecycle through automation • Work with experienced DX engineers to deliver platform improvements • Collaborate with engineering teams to understand needs and improve developer experience • Support AI-enabled improvements in developer workflows where useful

Role Description As the Vice President of Financial Planning & Analysis (FP&A), you will lead the financial strategy and planning process across the organization. You’ll partner closely with the CFO and executive leadership to provide data-driven insights that guide investment decisions, operational strategy, and company performance. This role requires strategic foresight, analytical depth, and the ability to translate financial data into actionable business decisions. - Lead and develop a high-performing FP&A team responsible for budgeting, forecasting, and long-range planning. - Ensure financial plans align with company objectives and drive accountability across business units. - Provide the executive team with actionable financial insights, scenario models, and variance analyses. - Support strategic initiatives, including M&A, capital allocation, and board reporting. - Enhance FP&A tools, data systems, and reporting processes to improve forecasting accuracy and efficiency. - Implement scalable frameworks for performance management and decision-making. Qualifications - Bachelor’s degree in Finance, Accounting, or related field. - Extensive experience in FP&A or strategic finance roles, with at least 5 years in leadership. - Strong SaaS background, with expertise in ARR/MRR and recurring revenue models. - Deep experience in financial modeling, planning systems, and executive-level reporting. - Excellent strategic thinking, communication, and influencing skills. - Proven success leading finance functions in high-growth or complex organizations. Requirements - Experience using AI/automation to enhance forecasting and financial planning. - Background in private equity-backed environments, including investor and board reporting. Application Process - Meet with a Recruiter - Meet the Hiring Manager - Participate in a Panel Interview - Final Interview (if applicable) - Offer Stage Accommodations At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com. Equal Opportunity Statement UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

• Define and evolve UserTesting’s internal AI strategy, aligned to company priorities and long-term growth • Establish and drive an annual AI roadmap, partnering with executive and functional leaders to prioritize investments and align on tradeoffs • Lead enterprise AI governance, including cross-functional alignment with Legal, Security, and IT, and oversight of the AI Governance Council • Define and enforce standards for how AI tools are evaluated, deployed, and scaled—reducing duplication and enabling consistent adoption • Drive progress of the internal AI portfolio in partnership with functional leaders, ensuring alignment, removing blockers, and tracking measurable business impact (e.g., efficiency, quality, cost, decision speed) • Translate AI capabilities into real operating model changes, including workflows, roles, and processes • Manage enterprise AI investment and allocate resources across tools, partners, and internal development • Lead and deploy a small technical team to design and build solutions for high-priority, cross-functional AI initiatives and use cases where dedicated functional capacity does not exist • Provide regular updates to executive leadership and contribute to Board-level discussions on AI strategy and progress

• Serve as a trusted research advisor, helping customers build and scale sustainable research programs • Lead complex research engagements from study design through insight delivery, ensuring clarity, rigor, and business impact • Align research initiatives to customer business goals, bringing strategic thinking and commercial awareness to every engagement • Facilitate workshops and training sessions on topics such as research operations, scaling insights, and measuring impact • Guide customers on UserTesting methodologies and platform best practices, tailoring recommendations to their research maturity • Mentor junior consultants, supporting their growth in research craft and consultative skills • Partner with Customer Success and Account teams to drive adoption, retention, and long-term customer value

• Consult with internal teams to understand business objectives and participant recruitment needs • Evaluate project scope and identify appropriate suppliers to meet sampling requirements • Review pricing and apply approved margins in line with company guidelines • Prepare clear, accurate feasibility assessments and pricing documentation for internal stakeholders • Provide proactive updates throughout the estimate process to ensure alignment and transparency • Ensure pricing estimates and related deliverables are completed on time and within budget • Develop expertise in internal credit consumption reporting and support operational teams with related inquiries • Manage scope changes through structured change orders or phased delivery approaches • Maintain consistent day-to-day communication with stakeholders and support Project Managers as needed • Stay up to date on new product offerings and enhancements and understand their impact on pricing and feasibility • Ensure all work adheres to data privacy, security, and compliance standards

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. The Opportunity Are you passionate about storytelling, brand building, and bringing campaigns to life across multiple channels? As a Marketing Intern – Integrated Campaigns, you’ll gain hands-on experience supporting cross-functional marketing initiatives that drive awareness, engagement, and pipeline growth. In this role, you’ll collaborate with teams across content, digital, product marketing, and field marketing to help execute integrated campaigns from concept to launch. You’ll see how strategy turns into execution—and how great marketing connects with real people. This is an exciting opportunity to build foundational marketing skills, learn how campaigns are measured and optimized, and contribute to meaningful work that supports business growth. Responsibilities - Support the planning and execution of integrated marketing campaigns across digital, email, social, web, and events - Create and maintain key campaign documentation, including tactic briefs, timelines, and stakeholder updates - Track campaign progress and manage tasks within our project management platform (Asana) to help ensure on-time delivery - Coordinate timelines, track deliverables, and help ensure campaigns and tactics launch on schedule - Partner with content and design teams to develop campaign assets and messaging - Assist in drafting promotion copy across channels - Track and report on campaign performance metrics, summarizing insights and recommendations - Collaborate with cross-functional stakeholders including Solution Marketing, Corporate and Content Marketing, Demand Generation, and Marketing Operations Requirements - Currently pursuing or recently completed a Bachelor’s degree in Marketing, Communications, Business, or a related field - Strong written and verbal communication skills, with attention to detail - Ability to manage multiple projects and meet deadlines in a fast-paced environment - Analytical mindset with interest in campaign development, performance, and optimization - Familiarity with marketing tools (e.g., email platforms, social scheduling tools, CRM systems) is a plus - Collaborative, proactive, and eager to learn - Positive “can-do” attitude! Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that certain demographics are less likely to apply unless they meet 100% of the requirements—but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we’re committed to building a team that reflects a variety of backgrounds, experiences, and skills. Accommodations At UserTesting, we’re committed to providing inclusive and accessible experiences for our candidates. We believe diverse perspectives are key to creating exceptional experiences for everyone. If you require accommodations or have specific requests about how we can tailor our interview process to better support you, please contact us at talentexperience@usertesting.com. If you need to speak to someone directly, just let us know—we’re here to help. UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.