Experience what your customers experience with real-time video feedback.
Head of Internal AI
Location
California
Posted
60 days ago
Salary
0
Seniority
Lead
Job Description
Head of Internal AI
UserTesting
• Define and evolve UserTesting’s internal AI strategy, aligned to company priorities and long-term growth • Establish and drive an annual AI roadmap, partnering with executive and functional leaders to prioritize investments and align on tradeoffs • Lead enterprise AI governance, including cross-functional alignment with Legal, Security, and IT, and oversight of the AI Governance Council • Define and enforce standards for how AI tools are evaluated, deployed, and scaled—reducing duplication and enabling consistent adoption • Drive progress of the internal AI portfolio in partnership with functional leaders, ensuring alignment, removing blockers, and tracking measurable business impact (e.g., efficiency, quality, cost, decision speed) • Translate AI capabilities into real operating model changes, including workflows, roles, and processes • Manage enterprise AI investment and allocate resources across tools, partners, and internal development • Lead and deploy a small technical team to design and build solutions for high-priority, cross-functional AI initiatives and use cases where dedicated functional capacity does not exist • Provide regular updates to executive leadership and contribute to Board-level discussions on AI strategy and progress
Job Requirements
- 5+ years of experience in enterprise strategy, operations, transformation, product operations, or technical program leadership
- Proven ability to lead cross-functional initiatives and manage complex portfolios at scale
- Strong program management and governance skills, with a focus on execution and outcomes
- Experience influencing senior leaders and driving alignment across functions
- Solid understanding of AI technologies (e.g., LLMs, automation, agent-based systems) and their business applications
- Demonstrated ability to move from experimentation to scaled adoption, translating pilots into sustainable solutions with measurable ROI
- Strong understanding of SaaS business models, including GTM strategy, ARR, and product development cycles
- Experience operating in highly cross-functional or federated environments where ownership is distributed
- Comfortable working in fast-moving, ambiguous environments and driving change across an organization
- Ability to travel up to 10%
Benefits
- Accommodations for inclusive and accessible experiences for all candidates
- Equal Opportunity Employer
- Diverse perspectives drive innovation
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ZippiFazer os microempreendedores prosperarem. É isso que nos move! Damos crédito às suas vidas e sonhos. Em volume máximo.
Sobre a Zippi Estamos na missão de impulsionar os 22 milhões de micro e pequenos negócios (MPEs) no Brasil com soluções financeiras que realmente atendem às suas necessidades. Fomos pioneiros no uso do PIX como plataforma de crédito, permitindo que MPEs acessem capital de giro de forma instantânea. Com apenas um toque, nossos clientes conseguem pagar despesas do negócio e ainda contar com até 10 dias para pagar, garantindo um fluxo de caixa consistente para suas operações. Desde o nosso lançamento, há três anos, alcançamos a lucratividade e vivemos um período de crescimento exponencial. Até hoje, já concedemos mais de R$ 7,6 bilhões em crédito para micro e pequenos negócios em todo o Brasil. Estamos escalando rapidamente para nos tornarmos a principal solução de capital de giro no mercado brasileiro de MPBs, que movimenta cerca de R$ 3,5 trilhões por ano. Assim como os cartões de crédito transformaram o consumo, a Zippi está redefinindo a forma como os pequenos negócios gerenciam seu fluxo de caixa — com acesso instantâneo, integração fluida e soluções construídas para necessidades reais do dia a dia. Nosso sucesso é impulsionado por uma abordagem altamente automatizada e baseada em dados. Construímos uma infraestrutura tecnológica avançada, capaz de processar grandes volumes de dados de pagamentos e crédito, o que nos permite realizar a análise de risco, a liberação e a cobrança de crédito em escala, mantendo unit economics sólidos. Gerenciamos todo o ciclo de crédito internamente, alavancando ciência de dados de ponta para tomar decisões em tempo real com alto nível de precisão. Com o apoio de investidores de alto nível, como Y Combinator e Tiger Global, formamos um time de tecnologia de calibre global focado em construir um futuro em que todo pequeno negócio no Brasil possa prosperar. Se você busca a oportunidade de gerar impacto real em uma causa que vale a pena, em uma das startups que mais crescem em mercados emergentes, atuando em uma oportunidade multibilionária — a Zippi é o lugar certo para você. Sobre o Time Em uma empresa enxuta, ambiciosa e altamente técnica, atrair talentos excepcionais não é suporte, é parte central do diferencial competitivo da empresa. Essa posição está em People, com atuação transversal junto a founders, lideranças e Branding, para construir uma frente estratégica: transformar o que a Zippi tem de mais singular em uma marca empregadora capaz de atrair talentos de alto nível com potência e autenticidade. Não buscamos uma lógica tradicional de employer branding, orientada a volume, calendário de conteúdo ou fórmulas prontas. Buscamos construir uma presença autêntica, intelectualmente honesta e difícil de replicar, ancorada na individualidade da Zippi, na densidade dos nossos desafios e na qualidade técnica do ambiente. 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