US Claro

• Participate in a robust Customer Care Quality Management Program to include recommendations on audit frequency, scoring mechanisms, and technology used to ensure consistency in objectivity • Maintain expert level knowledge through required call/contact handling time to demonstrate competency in delivering, and therefore evaluating, superior service • Monitor internal and external customer contacts to ensure the correct and complete information is given and is readily available to Specialists in easy-to-use tools • Verify contact documentation is complete, correct, and clear, as well as categorized appropriately and correct process followed to ensure first call resolution • Ensure resources and technology are utilized efficiently by Specialists; identify improvements as needed, including assistance with business requirements and testing of enhancements • Meet and review evaluation outcomes with Specialists timely, providing collaborative and supportive opportunities to discuss successes and challenges • Ensure CCSs are utilizing time and queue management appropriately • Create and present assessments of the current state and recommendations to improve, people and processes, to Leadership using data to validate • Ability to travel to other campuses and training events • Other duties as assigned

• Seek, build, and edit strategically positioned content that easily integrates into proposals and other sales related documents for various markets (e.g. health plans, government, national accounts, mid-market employers). • Oversee the accuracy, organization and formatting of library content to keep the proposal knowledgebase current, competitive and usable by the proposal team. • Collaborate with SMEs to convert complex and varying explanations into concise and compelling value propositions and proof points ensuring compliance with Navitus’ brand/style guide and sales strategy. • Identify gaps in the knowledgebase and ensure timely updates of all content positioning and related exhibits through regular content audit reviews. • Work collaboratively with those contributing to and/or drawing from the knowledgebase, such as proposal team members, executives, management teams, business units, partners, and SMEs. • Serve as a proposal content knowledgebase expert by communicating important updates related to processes, messaging and content management, including SME list management, training and alignment. • Serve as a proposal automation software expert to all users in the company. This includes adding new users to the system, providing new user training materials and providing subsequent navigation assistance as needed. • Maintain a high level of proficiency with the knowledgebase system and apply new functionality to improve how content is organized, updated and accessed. • Contribute to the department goal of improved efficiency and effectiveness by implementing processes to streamline proactive creation. • Consult system reporting and analytics to gain insights into content preparation and usage to inform training opportunities and improvement efforts. • Demonstrate flexibility and ability to work independently and in a team/collaborative environment. Share knowledge to build expertise in others. • Perform continuous improvement projects as assigned.

• Manage general accounting activities for multiple legal entities • Oversee and coordinate monthly, quarterly, and annual close activities • Review and approve journal entries, account reconciliations, and other accounting work products • Maintain responsibility for the general ledger structure • Prepare, review, and present end-of-month financial results, variance analysis, and supporting schedules • Perform and document technical accounting research • Ensure consistent application of accounting policies across all supported U.S. entities • Support parent-company reporting and consolidation requirements • Partner with cross-functional teams to streamline accounting processes • Provide timely financial data and insights to support management decision-making • Support internal and external audit requests

• Lead and scale the Pre-Sales Solutions organization: Lead, mentor, and develop a high-performing team of Solution Architects aligned to the company’s capabilities framework, ensuring strong technical depth, commercial mindset, career growth, and consistent delivery excellence. • Own the end-to-end solutioning strategy for revenue generation: Drive the design and validation of customer-centric, outcome-driven solutions that support revenue growth across U.S. accounts, ensuring all proposed solutions are technically sound, commercially viable, and aligned with customer business objectives. • Architect integrated, multi-domain solutions: Oversee the architecture of end-to-end solutions across cybersecurity, cloud, AI & data, connectivity, managed services, and enterprise platforms—ensuring cohesive, scalable, and future-ready designs. • Establish and standardize the pre-sales operating model: Define and continuously improve methodologies, frameworks, tools, and best practices across the pre-sales organization to ensure repeatability, quality, and speed in solution development. • Act as a strategic partner to Sales leadership: Partner with Sales to qualify opportunities, shape deal strategy, prioritize pipeline, anticipate competitive positioning, address complex customer objections, and increase win rates. • Build and manage a high-impact partner ecosystem: Develop strong working relationships with technology vendors, strategic partners, and internal solution teams to expand solution capabilities and accelerate deal execution. • Ensure seamless transition from sales to delivery: Work closely with Service Delivery and Customer Care to guarantee accurate scoping, clear assumptions, proper handoff, and smooth execution from pre-sales to implementation. • Drive operational excellence and performance management: Own pre-sales performance metrics, forecasting inputs, capacity planning, utilization, and KPIs—ensuring optimal resource allocation and predictable execution. • Develop talent and organizational capability: Recruit, onboard, train, coach, and evaluate Solution Architects; define skills models and career paths; continuously elevate technical, consultative, and commercial competencies. • Act as technology and market intelligence leader: Stay ahead of industry trends, regulatory requirements, and emerging technologies across cybersecurity, cloud, AI, and digital services—translating market insights into GTM and solution strategy. • Oversee workload distribution and project execution: Secure necessary resources; uphold productivity standards; ensure ethical practices; maintain technical documentation and KPIs within company repositories; and drive the adoption of new processes and procedures.

• Research and identify technology upgrades which will enhance the ability to deliver robust solutions • Ensure the new projects and enhancements to legacy solutions (where possible) work towards an enterprise architecture as opposed to a proliferation of point solutions • Work with other technical teams to define and identify cross-functional solutions for integration with new or existing technologies • Lead application and system architecture design working in conjunction with partners in the areas of architecture and infrastructure • Lead the effort for design, development and implementation to deliver solutions which are easily maintainable and scalable • Direct or indirect involvement in the development of policies, standards, and guidelines that direct the selection, development, implementation and use of Information Technology within the enterprise • Provide coaching and guidance to colleagues to ensure applications, services, and processes are developed in a way that complies with architectural guidelines and established methodologies • Informs management and provides recommendations for mitigation of potential bottlenecks or single-points of failure within the environment that may affect system performance or availability • Estimate effort required for the design, development and implementation of technical solutions • Other duties as assigned

• Proactively identify, prospect, and engage net‑new mid‑market and enterprise accounts • Execute high‑volume outbound activity, including cold calls, targeted emails, and social outreach • Own the full sales cycle: discovery, solution positioning, proposal development, negotiation, and close • Conduct discovery calls to uncover business, technical, and security challenges • Deliver solution‑oriented presentations and demonstrations in collaboration with technical teams • Build and maintain a robust, forecastable sales pipeline aligned with revenue targets • Partner closely with Pre‑Sales, Product, and Marketing teams to advance opportunities

• Maintain detailed knowledge of the claim adjudication system capabilities and limitations • Provide subject matter expertise, participate in the design of innovative solutions to improve system configuration, claim processing, and the accuracy and efficiency of claims processing • Support large effort initiatives within the claims adjudication space • Identify risk, deliver quantified fact-based supporting details and provide a recommendation and detailed plan for mitigation • Mentoring of less experienced team members • Ensure accurate security configuration within the claims adjudication platform to minimize unauthorized access • Review and understand NCPDP workgroup outcomes, participate in appropriate NCPDP task groups, share industry best practices and standards • Other duties as assigned

• Lead and scale the Pre-Sales Solutions organization: Lead, mentor, and develop a high-performing team of Solution Architects aligned to the company’s capabilities framework. • Own the end-to-end solutioning strategy for revenue generation: Drive the design and validation of customer-centric, outcome-driven solutions that support revenue growth across U.S. accounts. • Architect integrated, multi-domain solutions: Oversee the architecture of end-to-end solutions across cybersecurity, cloud, AI & data, connectivity, managed services, and enterprise platforms. • Establish and standardize the pre-sales operating model: Define and continuously improve methodologies, frameworks, tools, and best practices. • Act as a strategic partner to Sales leadership: Partner with Sales to qualify opportunities and shape deal strategy. • Build and manage a high-impact partner ecosystem: Develop strong working relationships with technology vendors and strategic partners. • Ensure seamless transition from sales to delivery: Work closely with Service Delivery and Customer Care. • Drive operational excellence and performance management: Own pre-sales performance metrics and KPIs. • Develop talent and organizational capability: Recruit, onboard, train, coach, and evaluate Solution Architects. • Act as technology and market intelligence leader: Stay ahead of industry trends and emerging technologies. • Oversee workload distribution and project execution: Secure necessary resources and uphold productivity standards.

• You'll own the full sales cycle—from strategy to close. • Identify new opportunities, build trusted relationships with IT decision-makers, and position Claro's secure solutions to meet client needs. • Initiate contact via cold calls and emails to engage prospects, aiming for 100 calls and 100 weekly emails. • Schedule and host discovery calls to understand business needs. • Provide product demonstrations to illustrate solutions. • Negotiate pricing and terms to close deals. • Track and report on sales activities to ensure goal alignment. • Develop and execute outbound sales strategies focusing on mid-market and enterprise clients. • Establish relationships with senior-level and C-suite IT executives. • Build and manage a robust sales pipeline through strategic outreach and follow-ups. • Collaborate with Pre-Sales, Product, and Marketing teams to drive deals forward. • Consistently meet or exceed sales quota and strategic revenue goals.

• Provide leadership, direction, and performance management to Project and Advanced Support Engineers, including conducting regular one-on-ones, assessing strengths and development needs, coaching for performance improvement, and holding the team accountable for KPI/SLA achievement • Serve as a subject matter expert and technical leader, leveraging telecommunications expertise in transport technologies, project implementation, and troubleshooting to guide team operations and support cross-functional collaboration • Maintains a safe, secure, and healthy work environment by adhering to organizational standards, policies, and legal regulations, and by escalating potential concerns • Identify, evaluate, and procure tools and resources to improve team productivity and operational efficiency • Ensure team deliverables and operations comply with information security, data privacy, quality, production, and customer contractual requirements • Collaborate with leadership and business units to review, refine, and improve processes, including identifying automation opportunities and applying industry best practices • Maintain effective resource scheduling and partner with project management teams to proactively resolve workload and scheduling conflicts • Mentor and support Associate Engineers by providing technical guidance, oversight of daily activities, and identification of training and development opportunities • Coordinate deliverables and evaluate outcomes of work performed by external contractors in alignment with contractual terms and project objectives • Support continuous improvement of customer experience through effective technical management and proactive issue resolution • Participate in departmental planning and operational discussions to align engineering activities with business objectives • Perform other job-related duties as assigned, consistent with the scope and level of the role