US Claro logo
US Claro

⭕️ Managed IT Services provider delivering scalable solutions with layers of security and global expertise.

Proposal Content Manager

Location

Idaho

Posted

8 days ago

Salary

$71.7K - $86.4K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Proposal Content Manager

US Claro

• Seek, build, and edit strategically positioned content that easily integrates into proposals and other sales related documents for various markets (e.g. health plans, government, national accounts, mid-market employers). • Oversee the accuracy, organization and formatting of library content to keep the proposal knowledgebase current, competitive and usable by the proposal team. • Collaborate with SMEs to convert complex and varying explanations into concise and compelling value propositions and proof points ensuring compliance with Navitus’ brand/style guide and sales strategy. • Identify gaps in the knowledgebase and ensure timely updates of all content positioning and related exhibits through regular content audit reviews. • Work collaboratively with those contributing to and/or drawing from the knowledgebase, such as proposal team members, executives, management teams, business units, partners, and SMEs. • Serve as a proposal content knowledgebase expert by communicating important updates related to processes, messaging and content management, including SME list management, training and alignment. • Serve as a proposal automation software expert to all users in the company. This includes adding new users to the system, providing new user training materials and providing subsequent navigation assistance as needed. • Maintain a high level of proficiency with the knowledgebase system and apply new functionality to improve how content is organized, updated and accessed. • Contribute to the department goal of improved efficiency and effectiveness by implementing processes to streamline proactive creation. • Consult system reporting and analytics to gain insights into content preparation and usage to inform training opportunities and improvement efforts. • Demonstrate flexibility and ability to work independently and in a team/collaborative environment. Share knowledge to build expertise in others. • Perform continuous improvement projects as assigned.

Job Requirements

  • Bachelor’s degree, preferably in English, Journalism or a Communications-related field, or equivalent related experience, required.
  • 4 years of professional writing experience required, ideally in a proposal development, technical writing, or content management role required.
  • Experience working in a healthcare, pharmacy benefit management (PBM), or health insurance environment strongly preferred.
  • Experience supporting a proposal management platform, proposal content knowledgebase, or similar content repository preferred.
  • Experience with RFP processes and proposal lifecycle management preferred.
  • Participate in, adhere to, and support compliance program objectives.
  • The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

  • Top of the industry benefits for Health, Dental, and Vision insurance
  • 20 days paid time off
  • 4 weeks paid parental leave
  • 9 paid holidays
  • 401K company match of up to 5% - No vesting requirement
  • Adoption Assistance Program
  • Flexible Spending Account
  • Educational Assistance Plan and Professional Membership assistance
  • Referral Bonus Program – up to $750!

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