Role Description Globe Business is hiring a Customer Support Representative based in Washington. Fully remote role. Pay: $20–26/hour. We only review applications from candidates located in the United States. Day shifts available. Part-time or full-time. No experience required. Training provided. - Assist users with platform questions - Update records in internal systems - Check data for accuracy - Support daily workflow tasks - Coordinate with internal teams Qualifications - Detail-oriented mindset - Clear communication skills - Comfortable with online tools - Ability to follow instructions - Reliable internet and laptop Requirements - Background in support or admin tasks (preferred, not required) - Interest in digital platforms (preferred, not required) Benefits - Structured onboarding training - Stable remote position - Flexible work schedule - Supportive team environment - Growth opportunities

Title: Customer Support Specialist Location: Remote - Australia / Canada(Vancouver, Calgary, Toronto, Dublin and Sydney Work Type:Remote, Hybrid, Full Time Job ID: REQ-4850 Job Description: Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Customer Support Specialist to join our Customer Support Team in APAC. What your team does: Clio's Customer Support team is an incubator for talent in our rapidly growing company. We hire people who are Human and High Performing, who are motivated to provide customers an effortless experience with our products. In addition to becoming product experts, members of our customer support team also educate customers about our products, promoting product and feature adoption. Our team members are smart, technically proficient, and driven. We intentionally foster a unique culture built on growth, empowerment, and accountability by hiring great people, giving them tools and coaching, and letting them run at their own pace. What you'll work on: - Handle a high volume of inbound requests by phone, chat, and email with an eye for making the customer experience feel as effortless as possible - Advocate for the value Clio provides and becoming an expert in all of Clio's features and functionality - Methodically troubleshoot technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams - Confidently answer questions when asked, providing advice, training solutions and proactively solving the customer's next challenge to help them get the most out of working with Clio - Add to our knowledge base, consistently checking for quality, and coach our users in the usage of self-serve resources - Capture feedback on the product for use by our Product team - Contribute to personal and group projects to improve service delivery and processes across the department What you'll bring: - Bachelor's degree in a relevant field, or equivalent practical experience - Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences - Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems! - The desire to win (and have fun) as a member of a high performing team - A growth mindset and a sense of optimism and enthusiasm Serious bonus points if you have: - Prior research, tutoring, and leadership experience - Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution This role is a backfill for an existing position. What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: - Competitive, equitable salary with top-tier health benefits, dental, and vision insurance - Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. - Flexible time off policy, with an encouraged 20 days off per year. - $2000 annual counseling benefit - RRSP matching and RESP contribution - Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected new hire base pay for this role is $56,000 CAD. - Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Role Description The Order Management Specialist (Customer Account Specialist) is responsible for providing a high level of order management and customer support to Mizuho OSI customers. This position will handle a variety of order management, consignment, and post-sales activities. In addition, the Customer Account Specialist effectively interacts with internal customers, including but not limited to sales and supporting functional teams. The Order Management Specialist provides ongoing and proactive support to all Sales team members, with a goal of creating a positive and productive customer experience. We are looking for you, if you have the ability to: - Provide world-class customer experience. - Cohesively work with a dynamic team who share a common goal of building teamwork. - Find satisfaction in transacting a high volume of orders to meet customer needs. - Enter orders via phone directly from customers. - Work in a fast-paced call center environment. Responsibilities - Process all customer orders through the SAP system, which are received via email or phone. Orders include both soft goods and capital equipment, which must be processed accurately and in line with product pricing & delivery expectations. - Run a variety of open order reports, according to department procedures, on a daily basis. This includes: orders on hold, backorders, orders on delivery or billing blocks, etc. to ensure orders are reviewed and transact correctly. - Collaborate with Operations and Shipping departments to review open orders that have not shipped and determine next steps where appropriate. - Process consignment/demo inventory transaction requests for physical and/or virtual product movement. - Serve as main contact on key customer communication and deliver superior service to ensure a positive and productive customer experience; develop and maintain positive customer relations. - Research status of order placement and relay information to customer as needed. - Participate in continuous process improvements by providing input and descriptive, yet concise, documentation for the department’s processes; assist in developing process documentation and keeping it updated to ensure optimal efficiencies are reached within and across teams. - Resolve product issues by clarifying the customer’s questions and/or concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting to resolve the issue; following up to ensure resolution. - Ensure escalated customer-related issues are addressed quickly and as positively as possible, communicate and consult with management to ensure the issues have been addressed appropriately should follow up be necessary. - Support various product audits and audit resolution actions. - May be assigned to specific projects by management. - Responsible for cleanliness, organization, and overall Sales Operation Department appearance. - Analyze problems and formulate plans resulting in quick resolve while maintaining a high degree of quality. Make sound and logical decisions and choose the appropriate course of action based on the parameters of the situation at hand and to use continual improvement problem solving skills. - Create an ongoing effort to improve the Company and the Sales Operations Department through personal action and by contributing ideas to support both the Department and Company’s ongoing improvement efforts. - Understand, follow and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards). Qualifications - Requires 4-6 years of related experience. Experience with SAP or top tier ERP system. HS diploma, or equivalent combination of education and experience. - Ability to clearly express oneself verbally in the English language using good grammar, vocabulary, and voice inflection; must have a pleasant demeanor and clear telephone speaking voice. - Ability to communicate effectively with employees, customers, and other business contacts in a courteous and professional manner. - Ability to use Microsoft products such as Outlook and Word. - Working knowledge of ERP system for order entry. - SAP experience is preferred within a Customer Service/Call Center environment. - Able to type a minimum of 50 wpm preferred. - Strong customer service focus; ability to problem solve and follow through on customer requests or concerns. - Knowledge of medical device or capital equipment orders is a plus. - Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. - Ability to clearly and effectively express oneself through written means, to properly use such technical factors as grammar, punctuation, vocabulary, and correct spelling. - Ability to perform basic arithmetic functions, create and reconcile reports, demonstrate strong analytical skills, and attention to detail. - Ability to demonstrate an understanding, and the regular use of a time management process, which systematically structures one’s own work to provide for effective task performance and to plan and prioritize items to meet future demands. - Ability to establish and accomplish goals independently and to function as a positive and productive team member. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements - Hours: 8am- 4:30pm Pacific Standard Time - Pay Scale: $22.00/hr- $25.00/hr + potential annual bonus + comprehensive benefits package - San Francisco Bay Area (Must work fully onsite) Pay Scale: $28/hr- $33/hr

Title: Bilingual Member Support Specialist (Spanish) Location: Lehi, UT; Plano, TX Work Type: Hybrid Job Description: Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of: - Do the right thing. Especially when it's hard. - Embrace the challenge. - Build bridges and lift up your colleagues. Job Summary: Helping people is at the center of what we do at SmithRx. We are looking for a skilled candidate who can assist our members within our Member Support Team as a Bilingual Specialist. The ideal candidate writes and speaks Spanish fluently and professionally. They will also have an extensive background in customer service as a contact center representative and delivering world-class experiences. As a Bilingual Member Support Specialist, you will be instrumental in ensuring that members receive the best service possible regarding their pharmacy benefits. What you will do: - Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience in both English and Spanish. - Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed. - Educate members about their pharmacy benefits. - Deliver a one-call resolution to our members by resolving inquires to full solution - Demonstrate a patient centric mindset and a high sense of urgency to solve member requests. - Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA). - Work through complex triage pathways and identify the correct pathway to resolve customer issues. What you will bring to SmithRx: - Must be located locally as the role is a hybrid of onsite and remote - Requires 100% attendance during training period - HS Diploma, GED or equivalent - 2+ years solid experience working within call center(s) in a bilingual (Spanish & English) role required - Prior experience resolving complex issues within a call center environment is required - Proficiency in Mac, and Google Suite required - Active listening, conversational speaking skills, with a high degree of empathy - Adept multitasking skills - Excellent verbal and written communication skills - Passion for helping people - Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred - Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred What SmithRx offers You: - Competitive pay: $21.50 per hour - Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pays up to 90% for you and your family. - Fully paid Life insurance and Disability benefits - 3 weeks PTO - 401(k) Retirement Savings Program - Flexible Spending Benefits - Generous Paid Parental Leave benefits - Professional development, training and career growth opportunities - Well-stocked kitchen - Monday through Friday schedule with performance-based work from home model - Weekends and holidays are on a rotational basis