• Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. • Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. • Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going. • Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports. • Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally. • Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

Role Description Du passt perfekt zu uns, wenn Du in kritischen Momenten einen kühlen Kopf bewahrst, komplexe Sicherheitsvorfälle souverän analysierst und mit Leidenschaft daran arbeitest, Unternehmen widerstandsfähiger gegen Cyberangriffe zu machen. Als Senior Incident Response Manager bist Du bei uns nicht nur Problemlöser, sondern auch Impulsgeber für Prävention und Weiterentwicklung – immer mit dem Ziel, unsere Kunden bestmöglich zu schützen. Wenn Du gerne Verantwortung übernimmst, Teamarbeit schätzt und ein Umfeld suchst, in dem Dein Know-how wirklich den Unterschied macht, dann freuen wir uns darauf, Dich kennenzulernen! - Führung, Steuerung und Bearbeitung von Incident-Response-Einsätzen – vom ersten Alarm und Aufnahmegespräch bis zum Abschlussbericht - Schnelle Analyse und Eindämmung von IT-Sicherheitsvorfällen (Rapid Response) auf System-, Netzwerk- und Applikationsebene durch die Anleitung von Kunden sowie deren Dienstleistern - Erstellung und Umsetzung von Maßnahmenplänen zur Begrenzung von Schäden und Wiederherstellung betroffener Systeme - Erstellung von Berichten, inkl. forensischer Abschlussberichte - Koordination von Maßnahmen und Vorgehen zwischen Versicherern, Versicherungsnehmern und deren IT-Dienstleistern - Dokumentation und forensische Aufbereitung von Vorfällen zur Beweissicherung und Ursachenermittlung - Weiterentwicklung von Incident-Response-Prozessen und Playbooks zur kontinuierlichen Optimierung der Reaktionsfähigkeit - Durchführung von Post-Incident-Analysen (Lessons Learned) und Entwicklung von Präventionsmaßnahmen - Enge Zusammenarbeit mit internen IT-Teams, Fachabteilungen und externen Partnern im Rahmen von Incident-Management-Prozessen - Gemeinsamer Ausbau und Pflege der bestehenden Incident-Response-Toollandschaft zusammen mit dem Rest des Incident Response Management-Teams (Weitere Erhöhung des Automatisierungsgrades und weiterer Einsatz von KI) Qualifications - Mindestens 5 Jahre einschlägige Erfahrung im Bereich Incident Response, Cyber Defense, Blue Team oder IT-Forensik - Tiefe operative Erfahrung in der schnellen Analyse, Eindämmung und Behebung von Cybersecurity-Vorfällen - Fundierte Kenntnisse aktueller Angriffstechniken (z. B. Ransomware, Phishing, APTs) und Verteidigungsmaßnahmen - Langjährige und tiefgehende Erfahrung im IT-Forensik-Bereich (u.a. Malwareanalyse) - Gutes Verständnis von Netzwerktechnologien, Betriebssystemen (Windows, Linux) und Cloud-Umgebungen (M365, AWS, Azure, GoogleCloud) - Fähigkeit, auch unter hohem Zeitdruck strukturiert und entschlossen zu handeln - Sehr gute und zielgerichtete Kommunikationsfähigkeit, insbesondere zur Vermittlung komplexer Sachverhalte an Management (C-Level) bis hin zu IT-Fachbereichen / Dienstleister und nicht IT-affinen Mitarbeitenden - Beratung von Kunden nach IT-Sicherheitsvorfällen und Erstellung und Erweiterung von IT-Sicherheitskonzepten - Verhandlungssichere Deutschkenntnisse (C1 oder Muttersprache) und gute Englischkenntnisse (mindestens B-Level) sind Voraussetzung Requirements - Erfahrung im Umgang mit SIEM-, EDR- und Forensik-Tools (z. B. Windows Defender for Business, Splunk, CrowdStrike, Velociraptor, X-WAYS, KAPE, Hayabusa, SOF-ELK, OpenRelik etc.) - Erfahrung mit Threat Hunting und Threat Intelligence Integration Benefits - Remote first, arbeite in Deutschland wo Du willst, solange Du stabiles, schnelles Internet hast und Datenschutz sowie IT-Security gewährleistet sind - Eine zentrale Rolle in unserem Incident-Response-Team mit echtem Impact, helfe jeden Tag unseren Kunden aus kritischen Lagen - Viel Gestaltungsspielraum bei Prozessen, Tools und Methoden - Tolle Kollegen mit viel Erfahrung im Team - Regelmäßige Teamevents - Kontinuierliche Weiterentwicklung durch unsere Learning Culture – mit einem persönlichen Lern- und Konferenzbudget, Büchern, Online-Kursen sowie regelmäßigen Workshops und bereichsübergreifenden Sessions mit dem gesamten Team - Zusammenarbeit in einem großartigen Team in unserem zentral gelegenen Büro im Herzen von Kreuzberg - Attraktive Zusatzleistungen – darunter ein vergünstigtes Deutschlandticket für das Berliner Office, 50 € monatlichen Verpflegungszuschuss und regelmäßige Team-Events, bei denen wir unsere Erfolge gemeinsam feiern

Role Description The Technical Product Manager is an entrepreneurial leader and a devoted customer advocate who is obsessed with solving problems and improving the customer experience. This role makes a direct impact and helps shape how organizations and media influencers connect with their audiences. What You Will Do - Champion our customers, identify customer pain points and new product opportunities. - Make decisions on product features and functionality, solve challenging problems, influence design and architecture, and turn ideas into customer delight. - Develop product enhancement requirements, from conceptualization through user story development and user acceptance testing. - Own and drive the product vision utilizing experience to solve problems and improve the customer experience based on customer needs and goals. - Bring people together and collaborate across the organization with design, engineering, marketing, sales, and customer support teams to drive clarity and alignment, build consensus, make decisions, help define, prioritize and push forward the product roadmap. - Dive into analytics and available data to define successful KPIs, monitor progress, identify opportunities and unveil trends. - Research competitive products and industry trends. - Improve processes; we are constantly learning and improving, and making our product development process more effective. Qualifications - 5+ years as a Technical Product Manager including significant experience in developing user stories and the product roadmap. - 3+ years of prior hands-on software engineering experience. - BA/BS degree and comparable experience. - Background having conceptualized, built and delivered successful B2B web application solutions. - Excellent communication skills and experience working with stakeholders at all levels of the organization. - Demonstrated data-driven approach to strategic and tactical decisions. - Technical proficiency and effectiveness working closely with engineers. - Experience with Agile software development and continuous integration and continuous delivery. - Experience shipping high-quality products in fast-paced environments. - Prior work experience in public/investor relations, newswire, media intelligence, or marketing communications industries is a plus. Requirements - Business Wire will not sponsor a new applicant for employment authorization for this position. Benefits - The base salary range for this position is $165K to $180K/year. - Ability to work remotely. - Excellent health benefits that begin on your first day of employment. - $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources. - 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance). - PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more! - A pre-employment background check will be required after the acceptance of an offer.

Role Description In this role, you will lead daily claims operations while driving service excellence, operational effectiveness, and continuous improvement. This role is responsible for developing and enhancing claims processes, supporting business growth, and fostering a high-performing team focused on delivering exceptional customer experience. You will partner across the organization with other leaders, to ensure compliance, optimize workflows, and position the team for future success. What you will do - Claims Operations & Customer Experience - Lead day-to-day stop loss claims operations to ensure quality, accuracy, and timely service delivery. - Monitor performance metrics and find opportunities to improve operational results. - Ensure compliance with applicable state and federal regulations and company policies. - Support new customer implementations and maintain strong ongoing customer relationships. - Handle escalated claims, payment approvals, expense adjustments, and complaint resolution. - Partner with Legal, Compliance, and business partners to deliver a consistent customer experience. - Continuous Improvement - Identify and implement process improvements that increase efficiency and service quality. - Partner across functions to develop and document guidelines and streamlined workflows. - Lead or support claims-related projects, system enhancements, and operational initiatives. - Collaborate with Quality Assurance, Training, and other partners to ensure consistent claims decisions and service delivery. - Evaluate industry trends and benchmark practices to support ongoing innovation. - People Leadership - Lead, coach, and develop a high-performing claims team. - Support talent acquisition, onboarding, succession planning, and employee development. - Foster a collaborative, accountable, and customer-focused culture. - Build strong partnerships across the organization to achieve business objectives. - Support senior leaders with strategic initiatives that impact broader stop loss organization. Qualifications - High school diploma required; bachelor's degree preferred. - 6+ years of stop loss claims experience, including leadership or management experience. - Strong knowledge of self-funded medical plans, stop loss claims administration, and medical terminology. - Experience leading teams with a focus on coaching, performance management, and employee development. - Knowledge of cost containment strategies and vendor management preferred. - Industry engagement (SIIA, SPBA, or related organizations) and professional designations are a plus. - Strong analytical, problem-solving, and decision-making skills. - Excellent communication and relationship-building abilities. - Able to manage competing priorities in a fast-paced environment. - Proficient in Microsoft Office; Connexure/ESL experience preferred. - Ability to travel as needed to support business and team objectives. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Compensation - Salary Range: $96,700 - $161,200 plus eligibility for annual bonus program.