Tribute Technology

Title: Digital Account Executive Location: Remote USA ABOUT TRIBUTE TECHNOLOGY: At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, Ukraine and India. ABOUT YOU: We are looking for a driven, high-ownership seller who thrives in a fast-paced, outbound-heavy environment. You are confident running point on full-cycle deals, comfortable creating your own pipeline, and skilled at quickly identifying whether an opportunity is worth pursuing. You ask direct questions, think strategically, and maintain strong deal control. You move with urgency, communicate clearly, and do your best work when managing multiple conversations at once. Most importantly, you take initiative and bring a strong sense of accountability to every stage of the sales process. POSITION SUMMARY: In this role, you will sell Digital Marketing Services (DMS) to single-location funeral homes as well as large multi-location firms across North America. This is a full-cycle, outbound-driven sales role where you own pipeline generation, upsell to existing Tribute website clients, and acquire net-new marketing engagements within our installed base. You will run structured Discovery, present tailored full funnel marketing strategies, qualify opportunities confidently, and guide prospects through a consultative evaluation process. Sales cycles may range from transactional to consultative depending on scope, and you will be responsible for building clear close plans and driving opportunities from first conversation through signed agreement, supported by Marketing and Business Development KEY RESPONSIBILITIES: - Understand the business, market, and growth goals of funeral home clients and position Tribute’s Digital Marketing Services using a consultative, value-driven approach. - Generate pipeline through consistent outbound prospecting, including cold calling, cold emailing, social outreach, and proactive engagement with existing Tribute website clients. - Run structured Discovery calls that qualify or disqualify effectively and establish clear success criteria. - Present DMS packages which include SEO, paid search (PPC), social media management, behavioural marketing, and full-funnel digital strategies. - Establish evaluation plans and guide prospects through a clear, mutually aligned decision process. - Manage the full sales cycle from first contact to close, maintaining strong deal control and momentum across multiple concurrent opportunities. - Achieve and exceed monthly and quarterly sales goals and KPIs through disciplined outbound and effective sales execution. - Collaborate with adjacent teams to ensure a smooth customer handoff and successful campaign launch. - Maintain clean, accurate Salesforce hygiene, including activity tracking, pipeline updates, and forecasting. - Leverage prior sales experience to contribute to creative go-to-market strategies and continuous improvement of the DMS sales motion. Skills & Requirements QUALIFICATIONS AND EXPERIENCE: - 3+ years of sales experience in a full-cycle closing role, preferably in digital marketing, advertising, or services-based selling - BA/BS degree or relevant experience - Demonstrated exceeding sales targets and closing complex deals - Proven success managing a mix of transactional and consultative sales cycles while consistently exceeding quota - The ability to drive deals independently in a fast-paced, dynamic environment - Business development experience (e.g. new logo sourcing and acquisition) - A collaborative and team player mentality WHAT WE OFFER YOU: - Established sales team to mentor you and build camaraderie - Competitive salary - Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays. . .) - An outstanding collaborative work environment - Fully Remote within North America #US-remote WORK ENVIRONMENT / PHYSICAL DEMANDS: Psychological conditions: - Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The compensation range for this role is $110,000 - $130,000 OTE (base + variable).

Title: Digital Marketing Sales Executive Location: Remote USA Job Description: ABOUT TRIBUTE TECHNOLOGY: At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, Ukraine and India. ABOUT YOU: We are looking for a driven, high-ownership seller who thrives in a fast-paced, outbound-heavy environment. You are confident running point on full-cycle deals, comfortable creating your own pipeline, and skilled at quickly identifying whether an opportunity is worth pursuing. You ask direct questions, think strategically, and maintain strong deal control. You move with urgency, communicate clearly, and do your best work when managing multiple conversations at once. Most importantly, you take initiative and bring a strong sense of accountability to every stage of the sales process. POSITION SUMMARY: In this role, you will sell Digital Marketing Services (DMS) to single-location funeral homes as well as large multi-location firms across North America. This is a full-cycle, outbound-driven sales role where you own pipeline generation, upsell to existing Tribute website clients, and acquire net-new marketing engagements within our installed base. You will run structured Discovery, present tailored full funnel marketing strategies, qualify opportunities confidently, and guide prospects through a consultative evaluation process. Sales cycles may range from transactional to consultative depending on scope, and you will be responsible for building clear close plans and driving opportunities from first conversation through signed agreement, supported by Marketing and Business Development KEY RESPONSIBILITIES: - Understand the business, market, and growth goals of funeral home clients and position Tribute’s Digital Marketing Services using a consultative, value-driven approach. - Generate pipeline through consistent outbound prospecting, including cold calling, cold emailing, social outreach, and proactive engagement with existing Tribute website clients. - Run structured Discovery calls that qualify or disqualify effectively and establish clear success criteria. - Present DMS packages which include SEO, paid search (PPC), social media management, behavioural marketing, and full-funnel digital strategies. - Establish evaluation plans and guide prospects through a clear, mutually aligned decision process. - Manage the full sales cycle from first contact to close, maintaining strong deal control and momentum across multiple concurrent opportunities. - Achieve and exceed monthly and quarterly sales goals and KPIs through disciplined outbound and effective sales execution. - Collaborate with adjacent teams to ensure a smooth customer handoff and successful campaign launch. - Maintain clean, accurate Salesforce hygiene, including activity tracking, pipeline updates, and forecasting. - Leverage prior sales experience to contribute to creative go-to-market strategies and continuous improvement of the DMS sales motion. QUALIFICATIONS AND EXPERIENCE: - 3+ years of sales experience in a full-cycle closing role, preferably in digital marketing, advertising, or services-based selling - BA/BS degree or relevant experience - Demonstrated exceeding sales targets and closing complex deals - Proven success managing a mix of transactional and consultative sales cycles while consistently exceeding quota - The ability to drive deals independently in a fast-paced, dynamic environment - Business development experience (e.g. new logo sourcing and acquisition) - A collaborative and team player mentality WHAT WE OFFER YOU: - Established sales team to mentor you and build camaraderie - Competitive salary - Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays. . .) - An outstanding collaborative work environment - Fully Remote within North America #US-remote WORK ENVIRONMENT / PHYSICAL DEMANDS: Psychological conditions: - Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The compensation range for this role is $110,000 - $130,000 OTE (base + variable).

Title: SEO Specialist (Freelance) Location: Remote USA Job Description: At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, Ukraine and India. ABOUT YOU: As an SEO Specialist, the primary focus will be on optimizing and aligning SEO strategies to achieve maximum performance and efficiency. The role aims to deliver measurable results, enhance website visibility, and ensure alignment with the organization’s objectives. You will work closely with the Agency Manager and other digital marketing specialists to ensure our clients receive a seamless experience across marketing channels. This role is client-facing and demands an individual who can articulate SEO strategies in an easy-to-understand manner. WHAT YOU'LL DO: - Own SEO performance Strategy: Demonstrate the ability to quickly assess underperforming SEO programs for the team, identify root-cause issues (technical, content, authority, or conversion), and implement a plan prioritized fixes that show measurable improvement in rankings, organic traffic, and lead quality. - Define optimization framework and accountability:Adapt a documented, repeatable SEO process that includes baseline audits, clear success metrics, ongoing health checks, and action plans—ensuring SEO strategies are continuously adjusted based on data, competitive movement, and client performance, not left static after launch. - Performance Tracking: Set up and maintain tracking mechanisms to measure and report on the performance of Google Ad campaigns. - Local Search Optimization: Advanced understanding of local search and Google Business Profile claiming and optimization. - Client Interaction: Serve as a client-facing expert, discussing SEO strategies in a clear and understandable way. - Collaboration: Work closely with the Agency Manager and other digital marketing specialists to deliver accurate and timely reports. - GA4, Google Tag Manager, Google Ads, and Google Search Console Expertise: Utilize in-depth knowledge of these tools to enhance client campaigns and strategies. - Client Reporting: Prepare comprehensive reports to showcase results and provide recommendations to clients. - In-Bound Marketing: Experience with behavioral/in-bound marketing is a plus, including setting up automations. Skills & Requirements WHAT YOU'LL NEED: - Bachelor's degree in Marketing, Business Administration, or a related field. - 3+ years of experience in SEO management, preferably within a marketing agency. - Proficiency in GA4, Google Tag Manager, Google Ads, Google Search Console, and SEO tools like Ahrefs. - Advanced understanding of local search and Google Business Profile claiming and optimization. - Strong interpersonal skills with the ability to build rapport and trust with clients. - Proven track record of developing and implementing successful SEO strategies. - Excellent verbal and written communication skills. - Ability to multitask, prioritize tasks, and manage time effectively. BENEFITS: - Remote position (US or Canada only). - Candidate must live in and be authorized to work in the US or Canada without sponsorship. - Part-time freelance engagement (10–15 hours per week). - Hourly Rate - $30-$40/hour.

Role Description In this role, you will sell Digital Marketing Services (DMS) to single-location funeral homes as well as large multi-location firms across North America. This is a full-cycle, outbound-driven sales role where you own pipeline generation, upsell to existing Tribute website clients, and acquire net-new marketing engagements within our installed base. You will run structured Discovery, present tailored full funnel marketing strategies, qualify opportunities confidently, and guide prospects through a consultative evaluation process. Sales cycles may range from transactional to consultative depending on scope, and you will be responsible for building clear close plans and driving opportunities from first conversation through signed agreement, supported by Marketing and Business Development. Key Responsibilities - Understand the business, market, and growth goals of funeral home clients and position Tribute’s Digital Marketing Services using a consultative, value-driven approach. - Generate pipeline through consistent outbound prospecting, including cold calling, cold emailing, social outreach, and proactive engagement with existing Tribute website clients. - Run structured Discovery calls that qualify or disqualify effectively and establish clear success criteria. - Present DMS packages which include SEO, paid search (PPC), social media management, behavioral marketing, and full-funnel digital strategies. - Establish evaluation plans and guide prospects through a clear, mutually aligned decision process. - Manage the full sales cycle from first contact to close, maintaining strong deal control and momentum across multiple concurrent opportunities. - Achieve and exceed monthly and quarterly sales goals and KPIs through disciplined outbound and effective sales execution. - Collaborate with adjacent teams to ensure a smooth customer handoff and successful campaign launch. - Maintain clean, accurate Salesforce hygiene, including activity tracking, pipeline updates, and forecasting. - Leverage prior sales experience to contribute to creative go-to-market strategies and continuous improvement of the DMS sales motion. Qualifications - 3+ years of sales experience in a full-cycle closing role, preferably in digital marketing, advertising, or SaaS selling. - BA/BS degree or relevant experience. - Demonstrated exceeding sales targets and closing complex deals. - Proven success managing a mix of transactional and consultative sales cycles while consistently exceeding quota. - The ability to drive deals independently in a fast-paced, dynamic environment. - Business development experience (e.g. new logo sourcing and acquisition). - A collaborative and team player mentality. Benefits - Ample commission bonus - you drive your bonuses! - Established sales team to mentor you and build camaraderie. - Competitive salary. - Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays...). - An outstanding collaborative work environment. - Fully Remote within North America. Work Environment / Physical Demands - Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The compensation range for this role is $110,000 - $130,000 OTE (base + variable). We are not sponsoring visas at this time.

Role Description Tribute Technology is seeking a commercially driven and strategically minded Director of Customer Success to lead client engagement, retention, and expansion across our growing customer base. Reporting directly to the Vice President of Customer Success, this leader will own retention performance and play a key role in maximizing Net Revenue Retention and customer lifetime value. Key Responsibilities - Lead the customer success team, enhancing customer satisfaction, adoption, and long-term growth. - Own and deliver against NRR and GRR targets, driving sustainable revenue growth. - Design an insights-driven, proactive engagement model blending automation, 1:many programming, and targeted human touch. - Segment customers based on growth potential, lifecycle signals, product adoption, and risk to ensure the right-touch motion. - Establish scalable processes and playbooks that increase Customer Success Managers (CSM) productivity and operational consistency. - Design and implement structured lifecycle plays for onboarding, adoption, and value realization across a 1:many portfolio. - Lead outcome-driven engagements by codifying segment-level ROI frameworks and success criteria, creating repeatable success models that improve scalability, consistency, and retention outcomes. - Establish early-warning signals and automated risk identification to proactively improve retention outcomes. - Drive retention strategy while partnering cross-functionally to unlock expansion opportunities. - Own and optimize dashboards, metrics, and KPIs related to scaled engagement, adoption, and segment health. - Manage and coach a team of CSMs operating in mid-touch, low-touch, and pooled engagement models. - Foster a culture of data-driven experimentation to continuously improve scaled success effectiveness. - Provide strategic insights on customer trends and product adoption to leadership and cross-functional partners. Qualifications - 8+ years of experience in B2B SaaS Customer Success or Account Management, including leading and scaling revenue-responsible teams in high-growth environments. - Proven ownership of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), with a track record of driving measurable retention and expansion outcomes. - Deep experience leading CS strategy across SMB, Mid-Market, and Enterprise ACV segments, optimizing engagement models to maximize revenue yield and reduce churn risk. - Demonstrated success managing and forecasting recurring revenue across both month-to-month and term-based contracts, with high accuracy and executive-level visibility. - Experience driving cross-sell and expansion across multi-product portfolios, including navigating competitive displacement and whitespace capture. - Strong commercial operator with expertise in pipeline visibility, renewal risk mitigation, health scoring, and performance management systems. - Proven ability to partner cross-functionally with Sales, Product, Marketing, and Services to unlock expansion revenue and accelerate customer lifetime value. - Highly analytical and metrics-driven, leveraging automation, AI, and scalable systems to improve retention, increase expansion rates, and drive predictable revenue growth. - Execution-oriented leader who thrives in performance-based cultures and is motivated by clear revenue targets and measurable business impact. Benefits - Competitive salary. - Great benefits package (Pension Plan, PTO, Paid Holidays...). - An outstanding collaborative work environment. - The compensation range for this role is $150,000 - $175,000 OTE. - We are not sponsoring visas at this time.

Role Description In this role, you will sell Digital Marketing Services (DMS) to single-location funeral homes as well as large multi-location firms across North America. This is a full-cycle, outbound-driven sales role where you own pipeline generation, upsell to existing Tribute website clients, and acquire net-new marketing engagements within our installed base. You will run structured Discovery, present tailored full funnel marketing strategies, qualify opportunities confidently, and guide prospects through a consultative evaluation process. Sales cycles may range from transactional to consultative depending on scope, and you will be responsible for building clear close plans and driving opportunities from first conversation through signed agreement, supported by Marketing and Business Development. Qualifications - 3+ years of sales experience in a full-cycle closing role, preferably in digital marketing, advertising, or services-based selling - BA/BS degree or relevant experience - Demonstrated exceeding sales targets and closing complex deals - Proven success managing a mix of transactional and consultative sales cycles while consistently exceeding quota - The ability to drive deals independently in a fast-paced, dynamic environment - Business development experience (e.g. new logo sourcing and acquisition) - A collaborative and team player mentality Requirements - Understand the business, market, and growth goals of funeral home clients and position Tribute’s Digital Marketing Services using a consultative, value-driven approach. - Generate pipeline through consistent outbound prospecting, including cold calling, cold emailing, social outreach, and proactive engagement with existing Tribute website clients. - Run structured Discovery calls that qualify or disqualify effectively and establish clear success criteria. - Present DMS packages which include SEO, paid search (PPC), social media management, behavioural marketing, and full-funnel digital strategies. - Establish evaluation plans and guide prospects through a clear, mutually aligned decision process. - Manage the full sales cycle from first contact to close, maintaining strong deal control and momentum across multiple concurrent opportunities. - Achieve and exceed monthly and quarterly sales goals and KPIs through disciplined outbound and effective sales execution. - Collaborate with adjacent teams to ensure a smooth customer handoff and successful campaign launch. - Maintain clean, accurate Salesforce hygiene, including activity tracking, pipeline updates, and forecasting. - Leverage prior sales experience to contribute to creative go-to-market strategies and continuous improvement of the DMS sales motion. Benefits - Established sales team to mentor you and build camaraderie - Competitive salary - Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays...) - An outstanding collaborative work environment - Fully Remote within North America Work Environment / Physical Demands - Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Role Description We are looking for a Controller who can lead financial operations and drive strategic financial decision-making to ensure operational excellence and compliance as we scale our organization. You’ll be collaborating cross-functionally with senior leadership and operational teams as we achieve our ambitious growth goals. This is an amazing opportunity for you to own transformational change and develop your leadership capabilities as we set new standards in innovation and efficiency. This opportunity is ideal for a finance professional who thrives in a fast-paced environment and has experience in private equity-backed or SaaS organizations. The successful candidate will bring a blend of technical accounting expertise, operational efficiency, and a forward-thinking approach to contribute to the company's continued success. If this sounds like you, we’d love to hear from you! Responsibilities - Build and maintain short-term and long-term financial models containing actuals and forecasts for all three financial statements. - Drive an efficient and accurate monthly close process and quarterly financial reporting – including identifying opportunities to accelerate close calendars, improve automation, and streamline processes. - Ensure all financial information is accurately reflected in the general ledger in compliance with GAAP. - Drive a performance culture with the team in account analyses, reconciliations, and process and automation improvements. - Consult with internal business partners on complex transactions to ensure proper accounting and reporting treatment. - Providing financial accounting, reporting, procedural, and internal control guidance to the team. - Adhere to all internal policies, audit procedures, and regulations to ensure full compliance exists. - Partner with FP&A and other business owners to provide insight into actual financial results to inform forecasts and routine plan of records. - Lead interim and year-end support for external and internal auditors as needed. - Cultivate an environment that encourages maximum productivity and service effectiveness, personal growth and development, open communications, and teamwork with team members. Qualifications - Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent preferred. Big 4 audit experience is a plus. - Proven experience in a Controller role or equivalent leadership position in finance. - Demonstrated ability to build for scale and complexity. - Strong interpersonal communication and negotiation skills with an ability to establish credibility based on expertise within the organization. - Ability to effectively present information to various levels of an organization. - Excellent technical accounting and financial reporting skills; well-grounded in GAAP. - Ability to thrive under tight deadlines and high-pressure situations. - Attention to detail and excellent problem-solving and analytical skills. - Experience in working with an ERP system (NetSuite preferred), including successfully enhancing and streamlining processes. Benefits - Competitive salary - An outstanding collaborative work environment - Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays) - We are not sponsoring visas at this time.

Role Description As the Marketing Quality Specialist, you will play a critical role in ensuring the quality and accuracy of our marketing materials and campaigns. This position requires extensive experience in quality assurance, exceptional leadership skills, and a deep understanding of marketing. You will guide and support the team to ensure all content meets the highest standards of quality and aligns with our client’s brand guidelines and the industry’s expectations. What You'll Do - Subject Matter Expert: Provide expert guidance and support to the team, ensuring that all marketing materials meet the highest quality standards. - Quality Assurance: Conduct thorough reviews of marketing materials, including content, graphics, and advertisements, to ensure accuracy, consistency, and adherence to brand guidelines. - Proofreading: Proofread all marketing content for grammatical, typographical, and factual errors, ensuring flawless and polished deliverables. - Campaign Review: Collaborate with the marketing team to review and approve marketing campaigns, ensuring they meet quality standards and align with strategic objectives. - Process Improvement: Develop and implement quality assurance processes and checklists to streamline and enhance the review process for marketing materials while also providing visibility for leadership. - Feedback and Training: Provide constructive feedback to team members and conduct training sessions to improve overall quality and consistency in marketing outputs. - Collaboration: Work closely with designers, content creators, and marketing managers to ensure seamless communication and alignment on quality standards. Qualifications - Bachelor's degree in Marketing, Communications, English, or a related field. - 5+ years of experience in quality assurance within a marketing department or agency. - Exceptional attention to detail and strong proofreading skills. - Excellent written and verbal communication skills. - Proven experience in leading and managing a team. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with quality assurance tools and processes. - Strong interpersonal skills and the ability to work collaboratively with cross-functional teams. - A proactive approach to identifying and addressing quality issues. Benefits - Competitive salary - Comprehensive benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays, Corporate Equipment). - Outstanding collaborative work environment. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. - Compensation Range: $50,000 - $60,000. - We are not sponsoring visas for this role at this time.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Specialist is responsible for client experience related to eCommerce products. They work closely with their peers, Customer Success, and the Supply Chain Manager to whom they report. - Client-facing, represent Tribute Technology in matters of customer retention or account optimization related to eCommerce offerings - Liaise with internal stakeholders on matters of process or product that affect vendors’ ability to successfully deliver, with a keen eye for overall churn reduction - Work closely with Supply Chain Manager to implement and report on key strategic initiatives - Independently identify and prepare recommendations for improvement based upon deep understanding of Tribute’s eCommerce offerings and fulfillment processes - Coach floral vendors challenged with compliance to Supply Chain quality standards - Build collaborative relationships at all levels of the organization, including executive - Other duties as assigned Qualifications - Minimum of 5 years of experience in process improvement, project management, or sales - Proficiency in English language; strong oral and written communication skills - Intermediate to advanced computer skills, including Microsoft Office products - Experience managing projects within multiple stakeholders, systems, and competing timelines - Emotional intelligence to tailor communication to audience and channel for consensus-building - Floral industry experience is preferred but not required Benefits - Competitive salary - An outstanding collaborative work environment - Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays...) - Compensation Range: $50,000 - $70,000 - We are not sponsoring visas at this time Company Description At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine. Team Description The Supply Chain Team orchestrates delivery of products purchased on Tribute’s eCommerce platform. We have three objectives: - Deliver a best-in-class post-purchase experience - Strengthen unit economics - Nurture partner relationships

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the SEM Manager, you will play a critical role in managing and optimizing our clients' PPC and SEO strategies. This position requires a deep understanding of PPC and SEO best practices, strong communication skills, and the ability to manage a team both in the US and offshore. You will work closely with the Agency Manager and other digital marketing specialists to ensure our clients receive a seamless experience across marketing channels. This role is client-facing and demands an individual who can articulate PPC, SEO, and SEM strategies in an easy-to-understand manner. What You'll Do - PPC Campaign Management: Execute and optimize multiple Google Ad campaigns and accounts simultaneously. - Own SEO performance Strategy: - Assess underperforming SEO programs, identify root-cause issues, and implement prioritized fixes. - Show measurable improvement in rankings, organic traffic, and lead quality. - Define optimization framework and accountability: - Adapt a documented, repeatable SEO process including baseline audits and clear success metrics. - Continuously adjust SEO strategies based on data, competitive movement, and client performance. - Performance Tracking: Set up and maintain tracking mechanisms to measure and report on the performance of Google Ad campaigns. - Local Search Optimization: Advanced understanding of local search and Google Business Profile claiming and optimization. - Client Interaction: Serve as a client-facing expert, discussing SEO and PPC strategies clearly. - Team Management: Oversee a team of US and offshore staff, ensuring effective collaboration and productivity. - Collaboration: Work closely with the Agency Manager and other digital marketing specialists to deliver accurate and timely reports. - GA4, Google Tag Manager, Google Ads, and Google Search Console Expertise: Utilize in-depth knowledge of these tools to enhance client campaigns and strategies. - Client Reporting: Prepare comprehensive reports to showcase results and provide recommendations to clients. - In-Bound Marketing: Experience with behavioral/in-bound marketing is a plus, including setting up automations. Qualifications - Bachelor's degree in Marketing, Business Administration, or a related field. - 3+ years of experience in PPC and SEO management, preferably within a marketing agency. - Proficiency in GA4, Google Tag Manager, Google Ads, Google Search Console, and SEO tools like Ahrefs. - Advanced understanding of local search and Google Business Profile claiming and optimization. - Strong interpersonal skills with the ability to build rapport and trust with clients. - Proven track record of developing and implementing successful SEO and PPC strategies. - Excellent verbal and written communication skills. - Ability to multitask, prioritize tasks, and manage time effectively. - Experience managing a team of diverse skill sets both in the US and offshore. Travel None, this is a remote position. Benefits - Competitive salary - Great benefits package (Retirement savings plan, health, vision, dental, PTO, Paid Holidays…) - Outstanding collaborative work environment