Trellis

• Use your experience to design features connecting natural language queries with a large corpus of legal knowledge. • Build a data architecture you are proud to highlight. • Use unstructured data to build large scale data sets. • Work on a team dedicated to ML and Data Science with ownership of multiple projects and products. • Collaborate with the Product team to understand new features.

• Design end-to-end product experiences, from discovery through delivery and iteration • Create wireframes, prototypes, and high-fidelity designs for complex workflows • Conduct user research, usability testing, and user interviews to inform design decisions • Partner with Product Managers to define problems, validate solutions, and prioritize work • Collaborate with Engineering to ensure high-quality implementation of designs • Work with Marketing to ensure consistency across product and brand touchpoints • Contribute to and evolve our design system and UX standards • Use data and user feedback to continuously improve the user experience

• You’ll be following up with customers and prospective customers including marketing and website generated leads. • Our key accounts (Insurance Carriers) will be assigned to you for purposes of outbound prospecting. • You’ll own inputting data into our CRM (Hubspot) and organizing customer/ deal flow data on a daily basis. • Most of your time will involve communicating directly with law departments, general counsel, risk departments, etc. conducting sales demos, and managing the sales process to closed/won. • You’ll manage sales cycles from prospecting to closing and proactively call potential customers and build relationships. • You’ll be a Trellis ambassador by embodying the philosophy and tone of our brand internally and externally and will constantly listen to our customers’ needs to help leads become customers, and customers become champions.

• Become an expert at our product offerings to help lawyers with product and research questions. Help explain and communicate new features to drive meaningful adoption of the product. • Proactively reach out to customers to assist with adoption and be a single point of contact for research questions, client trainings, and new user on boarding. • Regularly review customer activity and account usage to assess account health and identify opportunities. • Meet weekly with the attorney success team to share learnings and develop strategies for increasing successful user adoption. • Create compelling success and engagement content (including using links, screenshots, and short tutorial videos) to tell product stories and help answer customer questions. • Maintain deep knowledge of assigned customer accounts, needs, usage, and renewal dates leading up to customer renewals. • Maintain a growth mindset, a culture of optimism, and a constant appreciation for our law firm clients. • Be a steward of our brand, and an advocate for our law firm customers’ needs. Work collaboratively across-depts (product, design, engineering) to ensure we constantly improve based on customer feedback.

• Conduct **high-volume outbound cold calls** to prospective customers daily • Qualify leads and schedule discovery meetings for Account Executives • Develop and maintain a strong understanding of Trellis’ products, value propositions, and target markets • Maintain accurate records of all outreach and activities in our CRM (HubSpot) • Consistently meet or exceed daily/weekly/monthly activity and pipeline generation goals • Work closely with the sales and marketing teams to refine messaging and prospecting strategies • Stay up to date on industry trends, legal tech innovations, and competitive landscape