Trellis

• Reviewing and analyzing civil court documents to classify case outcomes. • Identifying and labeling case details, including verdict types and monetary awards. • Using custom, web-based software to ensure data accuracy. • Providing feedback on software functionality to enhance user experience.

• Own Product-Led Growth • Own the activation funnel from first session through paid conversion. • Instrument the PLG funnel in Amplitude and define key activation benchmarks. • Run structured experiments to reduce friction and improve time-to-first-value. • Partner with Sales and Customer Success on trial, conversion and expansion motions. • Connect PLG initiatives directly to activation and conversion metrics. • Own SEO & Organic Discovery • Identify coverage gaps across Trellis’s large programmatic SEO footprint. • Prioritize which case types, courts and court slugs should be expanded for indexing. • Own canonical URL strategy and MCP/UTM attribution governance at scale. • Partner with Engineering on schema, indexing infrastructure and court taxonomy expansion. • Track organic acquisition through in-product activation in Amplitude and GSC. • Drive Roadmap, Delivery, and Reporting • Maintain a clear, written roadmap for PLG and SEO initiatives. • Write scoped product requirements that Engineering can execute without unnecessary back-and-forth. • Run sprint priorities and unblock Engineering and Design independently. • Proactively surface blockers, risks, and trade-offs to stakeholders. • Deliver a consistent weekly written update covering roadmap status, experiment results, key decisions and blockers.

• Lead and contribute directly to full-stack product development, from back-end services and APIs to front-end experiences and templates. • Build scalable features using large datasets, turning complex legal information into clear, useful, and customer-facing product experiences. • Partner closely with Product and Design to translate requirements into thoughtful, reliable, and well-executed applications. • Triage incoming technical issues, bugs, and product requests, helping the team prioritize the right work and stay focused. • Manage and support engineers through regular 1:1s, feedback, coaching, career development, and project guidance. • Collaborate with back-end, data science and R&D engineers on large-scale data initiatives, system improvements, and product launches. • Provide technical leadership across projects, helping define implementation plans, review approaches, and ensure strong engineering standards.

• Design and build automated systems that identify data quality issues, product bugs, and regressions across our web application and data pipelines — reducing reliance on manual discovery. • Write scripts and tooling to detect anomalies, inconsistencies, or failures in large datasets (e.g. malformed records, missing relationships, unexpected distributions). • Work with product to prioritize identified issues based on business impact, and write or contribute code fixes directly — not just file tickets. • Develop and maintain automated test coverage (unit, integration, end-to-end) with a focus on high-risk areas and data-heavy workflows. • Collaborate with engineering to review data models, API contracts, and backend logic for correctness and edge cases. • Instrument quality metrics and build internal tooling or dashboards to track data health and product reliability over time. • Contribute to release readiness by running automated checks and surfacing risk areas with supporting data.

• Use your experience to design features connecting natural language queries with a large corpus of legal knowledge. • Build a data architecture you are proud to highlight. • Use unstructured data to build large scale data sets. • Work on a team dedicated to ML and Data Science with ownership of multiple projects and products. • Collaborate with the Product team to understand new features.

• Design end-to-end product experiences, from discovery through delivery and iteration • Create wireframes, prototypes, and high-fidelity designs for complex workflows • Conduct user research, usability testing, and user interviews to inform design decisions • Partner with Product Managers to define problems, validate solutions, and prioritize work • Collaborate with Engineering to ensure high-quality implementation of designs • Work with Marketing to ensure consistency across product and brand touchpoints • Contribute to and evolve our design system and UX standards • Use data and user feedback to continuously improve the user experience

• You’ll be following up with customers and prospective customers including marketing and website generated leads. • Our key accounts (Insurance Carriers) will be assigned to you for purposes of outbound prospecting. • You’ll own inputting data into our CRM (Hubspot) and organizing customer/ deal flow data on a daily basis. • Most of your time will involve communicating directly with law departments, general counsel, risk departments, etc. conducting sales demos, and managing the sales process to closed/won. • You’ll manage sales cycles from prospecting to closing and proactively call potential customers and build relationships. • You’ll be a Trellis ambassador by embodying the philosophy and tone of our brand internally and externally and will constantly listen to our customers’ needs to help leads become customers, and customers become champions.

• Become an expert at our product offerings to help lawyers with product and research questions. Help explain and communicate new features to drive meaningful adoption of the product. • Proactively reach out to customers to assist with adoption and be a single point of contact for research questions, client trainings, and new user on boarding. • Regularly review customer activity and account usage to assess account health and identify opportunities. • Meet weekly with the attorney success team to share learnings and develop strategies for increasing successful user adoption. • Create compelling success and engagement content (including using links, screenshots, and short tutorial videos) to tell product stories and help answer customer questions. • Maintain deep knowledge of assigned customer accounts, needs, usage, and renewal dates leading up to customer renewals. • Maintain a growth mindset, a culture of optimism, and a constant appreciation for our law firm clients. • Be a steward of our brand, and an advocate for our law firm customers’ needs. Work collaboratively across-depts (product, design, engineering) to ensure we constantly improve based on customer feedback.