• Leads IT or enterprise initiatives with moderate to high scope and complexity. • Drives leaders across the enterprise to deliver value and achieve business strategies and objectives. • Shapes programs/projects to deliver business value with shorter iterations of project delivery. • Develops appropriate communication strategies and secures commitment for program/project decisions. • Sets project expectations and strategy; Ensures the development of organizational change plans and project financials. • Partners with program/project teams to identify opportunities for creating reusable artifacts. • Leads project/program teams to identify measurable business value to ensure metrics are gathered and business objectives are realized. • Identifies and manages interdependencies within projects and programs. • Develop Request for Proposals (RFP), including business needs and product/service expectations.

Role Description The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves overseeing technical projects, troubleshooting issues, and maintaining robust network security. Additionally, the IT Team Lead will collaborate with other departments to align IT strategies with overarching business goals, fostering seamless integration and optimal performance across the organization. What you'll do - Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations. - Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency. - Configure networks, manage Google Workspaces and provide end-user support. - Refine onboarding and offboarding procedures to ensure employees are productive from day one. - Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals. - Maximize vendor value and impact by managing new and existing vendor relationships. - Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency. Qualifications - Must have 2+ years of experience as an IT Team Leader or Manager. - 4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management. - 1+ year of managerial or project leadership experience. - Previous IT logistics experience in the Philippines or within the APAC region is preferred. - Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members. - Background in supporting both Mac and Windows environments for end-users. - Ability to think creatively and anticipate challenges without requiring additional supervision. - Excellent verbal and written communication skills, suitable for both technical and non-technical audiences. - Organized and detail-oriented. - Ability to multitask effectively. - Capability to make decisions under pressure with little or no supervision. - Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred. - Experience in Information Security, including certifications like CISM or CISSP, is preferred. - Must have a working laptop/pc and internet and back-up connection. - Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward. Benefits - Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. - Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. - Remote-First Culture: Work from the comfort of your home. - Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year. - Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF. - Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure. - De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines. - Wellness Perks: Access the Headspace app to support your well-being. - Speaker Series Bonus: Present in our monthly speaker series and earn a bonus. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company. Salary Range We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor. Monthly Pay Range: ₱80,000 — ₱160,000 PHP EOE Statement We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

• Provide remote technical assistance to Office 365 customers via telephone, written correspondence, and remote desktop support sessions. • Assist administrators with advanced troubleshooting, problem resolution, and best practices regarding break-fix scenarios and deployment/implementation guidance. • Document all work performed within the requests. • Provide phone and remote troubleshooting support. • Communicate with corporate customers for technically complex problems.

• Developing and managing project plans, timelines, and budgets • Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback • Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth • Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle. • Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan. • Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents. • Take the initiative to recognize, monitor, and address potential risks. • Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives. • Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction. • Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks. • Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors. • Evaluate and offer feedback on project hour estimates that are non-technical • Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.