TigerConnect

• Develop executive-level relationships with senior healthcare leaders, including CNOs, CMIOs, CIOs, CTOs, clinical operations, nursing, IT, and patient experience leaders. • Build and execute a strategic territory plan focused on large health systems, IDNs, and complex enterprise healthcare organizations. • Create and manage a high-value enterprise pipeline through outbound prospecting, executive networking, partner alignment, and cross-functional sales motions. • Lead consultative, value-based sales cycles from initial discovery through close. • Position TigerConnect as an enterprise platform that supports clinical communication, workflow transformation, operational efficiency, and improved care coordination. • Deliver high-impact platform presentations, executive briefings, and solution demonstrations to clinical, operational, technical, and executive stakeholders. • Navigate complex enterprise sales cycles involving buying committees, executive sponsors, legal, security, procurement, technical validation, and financial approval. • Develop compelling business cases that connect TigerConnect’s platform to customer priorities, ROI, risk reduction, workforce productivity, and enterprise-wide transformation. • Partner closely with Sales Development, Marketing, Solution Consulting, Product, Customer Success, Legal, Finance, and executive leadership to progress strategic opportunities. • Accurately forecast complex enterprise opportunities, including deal size, timing, risk, stakeholder alignment, and close strategy. • Maintain timely and accurate CRM updates to provide visibility into pipeline health, deal strategy, and pursuit activity. • Develop deep expertise in TigerConnect’s clinical collaboration platform, including care team communication, scheduling, alarm management, nurse call, patient engagement, integrations, EHR workflows, and enterprise healthcare use cases. • Share market insights, competitive intelligence, customer needs, and enterprise buying trends with internal stakeholders.

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. The TigerConnect team is seeking a high-achieving Account Executive to drive new business for our Smart Room product line, a purpose-built clinical communication solution that integrates digital whiteboards, digital signage and patient engagement. In this role you will own the full sales cycle for Smart Room, from prospecting and discovery through demonstration and contract close, targeting acute care health systems across your territory. The ideal candidate combines enterprise SaaS selling experience with a genuine understanding of hospital clinical operations and a proven ability to navigate complex, multi-stakeholder deals in healthcare. The Account Executive will play a key role in driving strategic, new enterprise-wide sales initiatives within healthcare organizations to achieve sales goals and growth objectives. This role is a specialist position aligned to our Smart Room portfolio targeting acute care health systems across the US. What You’ll Be Doing: - Develop and own relationships with senior prospect leaders (CNO, CIO, VP of Patient Experience, CMIO, Clinical Informatics Directors) and close business to achieve sales objectives and quotas - Create and manage a sales pipeline of opportunities within a territory through inbound and outbound sales motions - Use a consultative and value selling approach from initial discovery to closing - Autonomously deliver high-impact Smart Room solution demonstrations and sales presentations, whether live on-site or via webinar, to a broad range of stakeholders from frontline nursing staff and technology managers to C-suite leadership - Accurately forecast pipeline deals in both size and timing and participate in recurring pipeline reviews - Consistently update company CRM and provide reports as needed to ensure a timely and accurate view of the pipeline and all pursuit activities - Develop deep product expertise in TigerConnect Smart Room technology, including software applications, displays, integrations, EHR data feeds, and real-time care team communication workflows What You Bring: - BA/BS required, MBA or graduate degree is a plus - 5+ years working selling at the enterprise level in Healthcare Technology (SaaS preferred) - Proven track record of consistently exceeding quota through new logo acquisition and account expansion - Experience selling complex solutions into C-suite and clinical leadership within healthcare organizations - Strong consultative and value-based selling skills - Ability to manage long, complex enterprise sales cycles with multiple stakeholders - Experience with healthcare technology, clinical workflows, or hospital systems preferred - Familiarity with patient engagement platforms, smart room technology, or bedside clinical communication systems (e.g. Avidex, Sonifi, GetWell, Cloudbreak) preferred Perks & Benefits We Offer: - Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California - Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match  - Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) - Our flexible time off lets you work hard and play hard—on your schedule - Join a mission-driven team committed to making a real impact in the world of healthcare Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025, 2026), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023). TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. TigerConnect uses BrightHire to record our interviews, allowing your interviewer to focus more on the conversation and less on taking perfect notes. It also helps ensure a more fair and consistent hiring process for the best possible interview experience. Learn more about BrightHire, and how it promotes equitable hiring here. Our interviews are confidential and privacy is very important to us. You can ask the interviewer to stop the recording at any time. If you do not want BrightHire to record any of your interviews, click here.

• Lead technical discovery sessions with IT, Clinical Informatics, and Security stakeholders to identify integration requirements, compliance considerations, and workflow challenges • Design and deliver tailored solution demonstrations for diverse audiences, including C-suite executives and frontline clinical users • Architect integration strategies across healthcare systems including EHRs, PACS, nurse call, and other clinical technologies (HL7 v2/v3, FHIR, APIs) • Partner with Account Executives to develop and execute account strategies for enterprise opportunities • Serve as the primary technical authority throughout the sales cycle, building trust with CIOs, CMIOs, CTOs, and other senior leaders • Own and lead technical responses for RFPs/RFIs, ensuring accuracy, compliance, and clear differentiation • Deliver structured handoffs to Implementation teams, including detailed technical scoping and architecture documentation • Provide field-driven insights and feedback to Product and Engineering teams to influence roadmap and innovation • Maintain deep knowledge of competitive solutions, market trends, and industry positioning

• Maintain and support certifications and registrations including FDA, SOC 2, HITRUST, and ISO 27001 control environments • Coordinate annual audits, evidence collection, and remediation tracking • Support FDA and QMS program: Develop, maintain , and manage the Quality Management System (QMS), including document control, record management, and change control processes • Plan and conduct internal QMS audits; support external audits, ensuring evidence is organized and audit-ready • Support product clearances, approvals, and ongoing product compliance activities • Administer complaint handling processes and manage product surveillance activities • Coordinate field actions (e.g., recalls, corrections) as required , including regulatory notifications and effectiveness checks • Coordinate training programs tied to QMS procedures and FDA-regulated activities • Track corrective and preventive actions (CAPAs) and drive timely closure • Track and report compliance metrics and control status • Partner with Legal and Security on annual risk assessments, risk tracking and remediation

• Assist in developing product messaging and product content that feeds go-to-market activities, such as pitch decks, one-pagers, battlecards, and demo scripts • Help maintain product collateral, ensuring accuracy and alignment with brand requirements • Maintain and organize the content library to ensure materials are easy to find and up to date • Support tactical execution of new product releases and launches, including project planning and cross-functional communication • Conduct and compile market and competitive research to support positioning and content development • Coordinate with Sales, Customer Success and Clinical teams to gather feedback and identify content gaps • Support growth marketing, digital marketing and event execution efforts with product messaging input and review • Maintain the marketing claims matrix to ensure product and customer proof points are accurate and up to date • Support coordination of co-marketing partnership activities with third-party vendors throughout the year • Execute tasks and projects as assigned, demonstrating reliability, attention to detail, and a growth mindset

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. Join our dynamic team as an Installation Technician at Critical Alert. This role will work closely with project management, operations, and installation teams to install new nurse call systems at our customers. What You’ll Be Doing: Responsibilities include but are not limited to the following general areas: - Takes daily direction from the Installation Supervisor or Operations Services Manager - Perform service, maintenance, modifications and installation at customer sites, with minimal supervision - Provide on-site customer repairs; responsible for delivering both timely and effective repairs - Diagnoses cause of system malfunctions to prevent additional problems - Follow procedures for testing of equipment and performance of preventive maintenance activities; adhering to all quality assurance testing plans - Coordinates modification and maintenance activities to prevent interruptions in operations - Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary - Prepares and provides reports as requested on system issues and projects - Collaborates and communicates effectively with sales, co-workers, other department and customers - Dedicated to providing excellent customer service; Develop and maintain strong and effective relationships with various levels of customers - Manage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc - Operate safely and within guidelines or regulations. Demonstrate a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulations What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - 1-2 years related experience preferred but not required - Experience testing, repairing and maintaining nurse-call system equipment a plus - Strong electronics and computer background - Proficient use of tools and service test equipment - Ability to work individually and in an established team setting - Ability to operate remotely from the main office with minimal supervision - Ability to read, analyze, and interpret common scientific and technical journals, and legal documents - Ability to respond to common inquiries or complaints from customers - Ability to present information effectively to customers, employees and management - Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions - Ability to overcome reasonable work-associated obstacles with minimum supervision, or make recommendations for their resolution to management - Ability and willingness to travel a minimum of 85% of the time including overnight out of town - Ability and willingness to work different shifts as business needs dictate - Valid driver’s license and good driving record over the last 3 years Perks & Benefits We Offer: - Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California - Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match  - Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) - Our flexible time off lets you work hard and play hard—on your schedule - Join a mission-driven team committed to making a real impact in the world of healthcare Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025, 2026), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023). TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. TigerConnect uses BrightHire to record our interviews, allowing your interviewer to focus more on the conversation and less on taking perfect notes. It also helps ensure a more fair and consistent hiring process for the best possible interview experience. Learn more about BrightHire, and how it promotes equitable hiring here. Our interviews are confidential and privacy is very important to us. You can ask the interviewer to stop the recording at any time. If you do not want BrightHire to record any of your interviews, click here.

• Own the development and execution of go-to-market plans and marketing strategies for specific product lines • Conduct and synthesize market, customer, and competitive research to inform product positioning, messaging, and growth opportunities • Translate product capabilities into clear, compelling value propositions and buyer narratives tailored to target segments and use cases • Partner closely with Product, Sales, Demand Generation, and Customer Success to support product launches, enhancements, and ongoing adoption • Contribute to pricing and packaging strategy through market insights, competitive analysis, and customer feedback • Develop and deliver high-quality sales enablement materials, including messaging frameworks, competitive insights, pitch decks, and objection-handling content • Ensure consistency of product messaging across key channels, including website, campaigns, and sales materials • Track and analyze performance of go-to-market activities, using insights to recommend optimizations and improve effectiveness

• Own and develop relationships with healthcare decision-makers (e.g., CNO, CMIO, CIO, IT and Operations leaders) to close new logo business and achieve quota • Build and manage a high-volume pipeline of new business opportunities through inbound and outbound sales motions • Execute a consultative, value-based sales approach from discovery through close, with a focus on deal velocity and efficiency • Lead virtual and in-person sales presentations and product demonstrations as needed • Partner closely with Sales Development, Marketing, and cross-functional teams to generate pipeline and progress deals • Develop a working understanding of the healthcare industry, including customer workflows, operational challenges, and key performance metrics relevant to mid-market organizations

• Develop and own a unified content marketing strategy aligned with TigerConnect’s business and brand goals • Oversee creation of high-impact content across formats including but not limited to: blog posts, case studies, ebooks, reports, videos, webinars, and more • Coordinate closely with product marketing, demand gen, clinical, sales, and Customer Success to fuel campaigns, thought leadership, and brand initiatives • Elevate TigerConnect’s brand voice, positioning, and visual identity across channels (owned, earned, and paid) • Lead customer marketing: advocacy programs, testimonials, and case study development • Manage content calendar, ensuring timely execution and performance-driven editorial planning • Define and track KPIs: engagement, reach, pipeline attribution, SEO rankings, and conversion metrics • Conduct audience and competitive research to inform content themes and tactics • Optimize content workflows and tools (CMS, marketing automation, analytics, SEO, social platforms)

• Implement the TigerConnect solutions and products by leading the initial software build by developing and owning Project Plans; this will include: Controlling scope, schedule, dependencies, and resources on concurrent projects • Identify and mitigate project risks and develop contingency plans as needed • Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues • Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration • Collaborate with cross-functional teams, including product management, engineering, solution design, and clinical teams, to ensure alignment and successful delivery of the project • Ensure resource availability and allocation by working with management team, customers, vendors, and 3rd parties, as applicable. • Execute Organizational Change Management Plans with customer analysis on user training, managing clinical and administrative users, and supporting customer onboarding • Track project performance with reports regarding project status, budget, metrics, and resource allocation, producing critical insights for executive and leadership reporting and decision-making • Adhere to project management best practices and provide feedback for ongoing internal process improvement