A better cancer journey for all.
Enrollment Specialist Team Lead
Location
United States
Posted
11 days ago
Salary
$72K - $80K / year
Seniority
Lead
No structured requirement data.
Job Description
Enrollment Specialist Team Lead
Thyme Care
Role Description As a Team Lead, you're the engine behind a high-performing enrollment team. You'll coach and develop a group of Enrollment Specialists, keep daily operations running smoothly, and drive the results that get patients connected to Thyme Care's program. This is a hands-on leadership role — you'll stay close to the work by doing direct patient outreach yourself, so you can lead from experience, not just from the sidelines. - Lead and develop your team: Coach a team of Enrollment Specialists to hit daily and weekly performance targets, running weekly team huddles and 1:1s to keep everyone trained, supported, and performing at their best. - Keep operations on track: Handle day-to-day HR tasks like approving timecards and PTO, and coach your team to follow processes seamlessly. - Drive continuous improvement: Partner with other team leads to ensure the enrollment queues are working well, and roll up your sleeves to fix issues when you see them. Surface opportunities to leadership to sharpen team scripts, workflows, and hand-offs, always with an eye toward improving enrollment conversion and achieving team goals. - Stay close to members: Continue to do direct patient outreach and enrollment a few hours each week to stay sharp on best practices and support your team from real, current experience. Qualifications - 3+ years of experience working in patient enrollment or similar field with a sales/conversion component, and a minimum of 2 years directly managing people. - Experience with Zoom, Google Suite, Slack, electronic health records, and comfort in learning new technology. - Experience using data tools such as Google Sheets, Looker, or others to track performance metrics. - Effective listener and communicator; able to build rapport and great working relationships with members and colleagues. - Proven track record of success within scaling businesses, fast-paced environments, and/or startups. - Ability to hit daily, weekly, and monthly goals frequently exceeding them. - Experience working in a remote role with a quiet and secure environment during scheduled shifts. - Personally motivated by the mission to assist people and their families during challenging times. - Bias to action; able to identify and prioritize initiative needs. - Humble and proactively seek feedback from others. Requirements - Complete virtual training and get up to speed on Thyme Care's systems, tools, technology, partners, and expectations. - Learn and practice Thyme Care's enrollment methods, including making 60–100 outbound calls per day, sustaining 30%+ call conversion, and hitting contract-specific targets. - Take on a team of 8–10 Enrollment Specialists and learn various data tools and HR processes for time-keeping and performance management. Benefits - Base salary for this role is $72,000-80,000, with eligibility for a quarterly performance-based bonus. - Equity, benefits, and other opportunities at Thyme Care. Company Description Thyme Care exists to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We partner with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our vision is to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name.
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