Role Description As the Manager, HRBP, you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada. In addition to serving as the HRBP for one of our global business units: Customer Success & Onboarding, you will help shape organizational effectiveness, strengthen leadership capability, guide culture and team member relations, and contribute directly to our global People strategy. You will work closely with HRBPs, People Ops, Talent Acquisition, Payroll, Workday/Systems, and senior leadership at all levels — Leads, Managers, Directors, VPs, SVPs, and C-level executives. This is a highly visible, strategic role critical to a growing and complex region. In this role, you will also be responsible for managing confidential and sensitive team member information, supporting internal audits, and coordinating region-specific compliance initiatives. You will collaborate closely with cross-functional teams, leverage HR systems like Workday for data accuracy and reporting, and contribute to continuous improvement of HR processes. Given the scope and autonomy of the role, this position requires a solid understanding of regional employment practices, strong analytical skills, and the ability to work independently across time zones. Qualifications - Bachelor’s degree or equivalent experience in HR, Business Administration, or related field. - 3–4+ years of progressive HRBP, HR Manager, or senior HR Generalist experience. - Certification in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) is a strong plus. - Experience supporting GTM/Strategy or CS/Onboarding organizations. - Proven ability to coach and influence leaders at all levels. - Excellent communication and relationship-building skills across cultures and time zones. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel. - Excellent organizational skills and meticulous attention to detail. - Strong communication (written and verbal) and interpersonal skills, with the ability to work independently and as part of a team. - Ability to handle sensitive and confidential information with discretion and a high level of integrity. - Strong judgment, ownership, confidentiality, and problem-solving. - Experience working in a fast-paced, high-growth, remote-first environment. - Workday experience is a strong plus. Requirements - Serve as the primary HRBP for Customer Success & Onboarding. - Partner with leaders across multiple levels to understand business needs and align People strategies. - Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives. - Provide strategic insights to help build inclusive, high-performing teams. - Manage and resolve complex team member relations with confidentiality and strong judgment. - Support development conversations, performance management, corrective actions, and conflict resolution. - Assist with documentation for legal matters, investigations, or claims. - Help implement policy updates and guide managers on compliance requirements. - Partner with People Ops on onboarding, offboarding, transfers, and lifecycle processes. - Maintain accurate and confidential team member data in Workday. - Support compensation cycles, calibrations, and workforce reporting. - Work with HRBPs across NORAM, LATAM, EMEA, and APAC to ensure global consistency in practices and programs. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

• Learn end-to-end payroll processing in Rippling and be a back-up for the Finance team • Audit & manage Rippling as the system of record: employee records, role changes, org structure, P&L class assignments, and pay band maintenance • Administer benefits and equity programs across the full lifecycle: day-to-day employee questions, enrollments, changes, and carrier coordination across HUB International, Navia (HSA/FSA), Simon365, Carta, Vestwell (401k) and other vendors and partners • Own the bi-weekly HSA manual upload in Navia - and build a system to make it less painful • Own E-Verify for all new US hires • Monitor and respond to state and federal compliance obligations (tax notices, wage/hour, workers' comp via AmTrust, and any audit items in progress) • Identify where AI tooling can reduce admin load and implement it where appropriate; we use Anthropic/Claude internally and are actively building AI workflows. • Provide lightweight recruiting coordination support for active open reqs (usually one open position at a time) - candidate comms, scheduling, pipeline tracking in Rippling • Ensure onboarding logistics (equipment, tool access, paperwork) are covered for any new hires during the engagement by tagging in the appropriate partners.

• Support our highest-performing Talent Managers on campaign execution from start to finish, handling daily back and forth with brands, agencies, and creators. • Conduct market research and scouting for new creator and brand partnerships. • Support on various daily tasks assigned by Talent Managers – must be flexible and able to adapt to a fast-paced environment. • Maintain professional and prompt communication between brand clients and creators. • Handle invoicing and ensure payments are received by coordinating with our accounting team. • Participate in client calls to learn, gain insights and absorb information from experienced managers. • Manage campaigns and update records through our CRM, ensuring all contracts, payment info, and campaign details are captured.

• Mentor and support Talent Managers and Senior Talent Managers, helping elevate performance through coaching, guidance, and knowledge sharing. • Foster a collaborative, high-performing team culture and serve as a trusted resource for the broader talent management team. • Partner with the VP of Talent Management to implement team initiatives, best practices, and operational improvements. • Manage a strategic roster of high-profile digital creators and influencers. • Negotiate complex brand partnerships, long-term collaborations, licensing opportunities, and other revenue-generating initiatives. • Develop long-term growth strategies that maximize creator revenue and career opportunities. • Build and strengthen relationships with brands, agencies, platforms, and industry partners. • Identify opportunities to grow your roster and expand Pearpop's creator network. • Partner with creators to develop new IP and business ventures from concept to execution. • Maintain accurate forecasting, CRM management, pipeline reporting, contract execution, payment tracking, and campaign oversight. • Help improve internal workflows and operational processes that increase efficiency across the talent management team. • Partner closely with Business Development, Client Services, Operations, Product, Finance, Legal, and Leadership to deliver exceptional creator experiences. • Share market insights and contribute to strategic initiatives that strengthen Pearpop Talent’s business. • Stay ahead of trends across the creator economy, social platforms, emerging technologies, and brand marketing to ensure Pearpop remains at the forefront of creator representation.