The Princeton Review

• Personalize tutoring sessions by tailoring the curriculum to meet individual student needs, adapting in real time to their strengths, goals, and areas for growth. • Deliver exceptional customer service by building trust with students and families, providing thoughtful updates, and addressing questions and concerns with professionalism and care. • Confidently manage a dynamic calendar that may include students with different schedules, timelines, and learning objectives. • Equip students with critical knowledge about the new digital SAT format, ensuring they feel prepared and confident. • Juggle multiple responsibilities during online sessions by presenting material, responding to questions, and navigating platform tools. • Motivate students using Princeton Review’s proven, results-driven curriculum. • Communicate consistently with students, families, and TPR staff to ensure alignment on progress, requests, and goals. • Create a welcoming and encouraging learning environment where students feel supported and empowered to succeed.

• Teach AP students in a variety of formats, including short-term cram courses, ongoing 1-on-1 tutoring, and full-length classroom-style AP Course • Use your expertise and The Princeton Review’s curriculum to guide students through key content, test strategies, and skills aligned with College Board standards • Plan and deliver sessions that meet students where they are, whether they need to get ahead, keep up, or go deeper • Maintain professional, timely communication with students, families, and internal teams • Foster an inclusive, engaging, and supportive virtual classroom experience

• Empower a classroom of students with knowledge about the latest digital SAT test. • Multitask by managing slides, responding to questions in the online chat, and presenting test strategies simultaneously and confidently. • Inspire your students through a proven, results-oriented Princeton Review curriculum to help them become stronger, more confident learners. • Demonstrate professionalism and responsibility by being punctual, responding to students promptly, and encouraging them to complete their assignments. • Work closely with Princeton Review's full-time staff to fulfill student requests, coordinate class logistics and maintain consistency in messaging. • Foster an open, safe, and positive learning environment by guiding students with compassion and support.

• Teach AP students in a variety of formats, including short-term cram courses, ongoing 1-on-1 tutoring, and full-length classroom-style AP Course • Use your expertise and The Princeton Review’s curriculum to guide students through key content, test strategies, and skills aligned with College Board standards • Plan and deliver sessions that meet students where they are, whether they need to get ahead, keep up, or go deeper • Maintain professional, timely communication with students, families, and internal teams • Foster an inclusive, engaging, and supportive virtual classroom experience

• oversee a team of Sales Representatives • ensure strong pipeline development • conduct monthly and quarterly business reviews • provide regular coaching and professional development

• Lead a team of 3-6 engineers shaping learning and tutoring products • Contribute hands-on to code and architecture while managing team dynamics • Drive improvements in engineering practices for efficiency and quality • Partner with Product and Design for technical plans and execution • Foster a culture of collaboration, safety, and continuous learning

• Oversee HR Operations including payroll, HRIS, and compliance • Lead HR Business Partner team • Develop and implement HR strategies that support workforce • Drive excellence in compensation and benefits programs

• Develop and implement CS strategies that drive satisfaction, retention, and growth across institutional test prep programs. • Partner cross-functionally with Sales, Product, Operations, Implementation, and Marketing to enhance customer experience and ensure seamless program delivery. • Partner with the Director of Sales, Institutional Test Prep Programs, on strategic account planning, renewal forecasting, and growth initiatives to ensure seamless coordination between pre-sale and post-sale teams. • Partner with the VP of Customer Success to align team initiatives with company-wide strategic goals. • Build a plan with the Implementation and Product teams to launch single sign-on and other edtech integration standards for K–12 and higher education partners. • Work cross-functionally with Customer Success leadership to align strategies and build synergies across institutional markets, driving cross-sell and expansion opportunities. • Lead, coach, and develop a high-performing Customer Success team supporting test preparation programs. • Foster a culture of accountability, collaboration, and continuous learning across the Test Prep Customer Success team. • Establish shared KPIs and reporting frameworks for CSMs to monitor account health, renewal pipeline, and client engagement. • Work closely with the Director of Sales to ensure consistent communication, unified account strategy, and aligned messaging across all institutional relationships. • Lead renewal management efforts across the teams to meet retention and growth goals. • Serve as a strategic advisor and primary contact for select key institutional partners, ensuring exceptional service delivery, proactive communication, and measurable student outcomes. • Oversee the full customer lifecycle—from onboarding to engagement, renewal, and expansion. • Build strong relationships with administrators and decision-makers to promote advocacy and long-term partnership growth.

• Achieve assigned annual sales and activity targets for High-Dosage Tutoring and On-Demand Tutoring programs. • Build and maintain a healthy, accurate pipeline in Salesforce with disciplined data hygiene. • Prospect and generate new demand through outreach, campaigns, LinkedIn engagement, and conference activity. • Conduct district- and state-level discovery focused on instructional goals, intervention priorities, ESSA evidence requirements, and funding strategies. • Deliver compelling presentations and product demonstrations highlighting outcomes, evidence of impact, program design, and reporting features. • Prepare pricing proposals, SOWs, and procurement documentation for district evaluation processes. • Lead the response process for RFPs, RFQs, and state-level bid opportunities. • Clearly articulate the value and research behind high-dosage tutoring as a tiered intervention. • Understand district academic needs such as literacy improvement, math acceleration, and learning loss recovery. • Explain operational logistics including tutor staffing, session scheduling, SSO integrations, reporting insights, and fidelity monitoring. • Identify high-growth markets, district opportunities, and state-funded tutoring initiatives. • Build relationships with district leaders, including superintendents, CAOs, curriculum directors, federal programs directors, and intervention leads. • Represent Tutor.com at conferences, regional events, and tutoring-specific convenings. • Partner with Marketing to drive lead generation through webinars, thought leadership, district case studies, and targeted outreach. • Coordinate with Client Success for onboarding, implementation, and expansion opportunities, ensuring district satisfaction and strong outcomes. • Maintain accurate weekly, monthly, and quarterly forecasts in Salesforce.

• Provide project management support for major cross-functional marketing initiatives • Manage and maintain the marketing organization’s MarTech stack • Create and manage comprehensive marketing dashboards to track KPIs • Collaborate closely with Sales Operations to ensure alignment between sales and marketing processes • Document processes and track deliverables to enhance operational clarity