• Organize and deliver the ideal onboarding experience for new customers • Manage relationships with customers in commercial operations management for wind and solar farms • Provide guidance on the optimal use of opti.node • Maintain regular contact with customers after onboarding • Identify individual challenges and develop tailored solutions • Collaborate closely with Product Management, Product Owners, and the Sales team

• Manage an existing Enterprise customer account in The Netherlands, taking full ownership of product rollout, executive stakeholder relationships, and account expansion. • Work alongside the Strategic Account Director and Solution Engineers to expand your account. • Build, nurture, and deepen trusted C-suite and director-level partnerships to ensure strategic long-term alignment between customer and gridX. • Utilize data-driven customer health scoring matrices (tracking API usage, feature consumption, infrastructure performance) to proactively identify, escalate, and minimize high-stakes churn risks. • Identify and qualify portfolio expansion pathways (retrofits, flex optimization, time-of-use campaigns) within existing accounts to maximize Customer Lifetime Value. • Ensure operational excellence and thereby scalable rollout success of your customer by leveraging product capabilities as well as gridX best practices and experiences. • Measure success in Net Expansion Rate, Revenue and Customer Health.

Role Description The Client Success and Growth Manager supports Aerobodies’ continued growth by managing client relationships, coordinating account activities, ensuring project follow-through, and leading inside sales efforts. This role engages prospective clients, manages lead follow-up, and contributes to revenue growth through new client acquisition and expanded service opportunities. The position also strengthens client communication, tracks deliverables, supports effective execution, and maintains a high standard of responsiveness and professionalism. The Client Success and Growth Manager documents and addresses client needs while identifying opportunities to deepen engagement and grow accounts. - Generate new business opportunities and increase regional revenue through targeted outreach and relationship management in the DMV area. - Support business development efforts by identifying prospective government and commercial clients and project opportunities. - Conduct outreach to prospective clients, qualify inbound leads, and schedule consultations or discovery calls. - Manage sales pipeline activity by tracking prospects, opportunities, and follow-up actions in CRM systems. - Drive client and member engagement activities related to WellTeamStudio and identify opportunities to expand service utilization. - Serve as the primary point of contact for assigned clients, providing responsive, professional support and maintaining strong relationships. - Manage regular client communication, document needs and follow-up items, and ensure timely resolution or escalation of concerns. - Coordinate client meetings, onboarding activities, account support, and internal resources to promote successful engagement and service delivery. - Track client projects, deliverables, timelines, action items, and milestones to support timely execution and accountability. - Maintain accurate client records, project management systems, CRM updates, contracts, and account documentation. - Monitor client satisfaction and identify risks, delays, service gaps, or opportunities to improve the client experience. - Support contract tracking, renewal preparation, service recommendations, proposals, and client presentations. - Partner with leadership to support lead conversion, closing efforts, upsell opportunities, and cross-sell opportunities within existing accounts. - Contribute to strategic projects, process improvements, and operational initiatives that support company growth. - Perform other duties as assigned. Qualifications - Demonstrated ability to build and maintain strong client relationships while managing multiple accounts, priorities, and projects. - Strong written, verbal, and interpersonal communication skills, with the ability to engage professionally with clients, prospects, and internal team members. - Excellent organization, time management, and follow-through, with the ability to work independently and manage competing deadlines. - Ability to identify client needs, anticipate challenges, recognize growth opportunities, and recommend appropriate service solutions. - Experience supporting inside sales, lead follow-up, prospect outreach, client presentations, or business development activities preferred. - Comfort using CRM systems, project management tools, client tracking platforms, and Microsoft Office applications, including Word, Excel, and Outlook; experience with Asana preferred. - Experience using AI tools (e.g., Copilot, ChatGPT, Gemini) and prompt engineering techniques to enhance productivity, improve workflows, and support business objectives. - Positive, flexible, and collaborative approach, with a willingness to receive feedback, take initiative, and support company growth initiatives. Requirements - A bachelor’s degree in business administration, marketing, communications, management, or a related field is preferred. - Three to five years of experience in client success, account management, customer service, business development, or a related role is preferred. - Experience with inside sales, lead generation, or prospect outreach is a plus. Physical Demands This role is performed primarily in a professional office or remote work environment and requires prolonged periods of sitting, computer use, and participation in virtual or in-person meetings. Occasional standing, walking, and light lifting of up to 15 pounds may be required. The position also involves extended screen time, frequent keyboard and mouse use, and communication by phone, video conference, email, and in person. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This position is based in a professional office or remote setting and requires regular communication with clients and internal team members by phone, email, and virtual meeting platforms. The role operates in a fast-paced, collaborative environment and requires professionalism, organization, and flexibility to meet client needs and project deadlines. Occasional in-person meetings, company events, or client engagements may be required. Compensation $35.00/per hour

• Improve renewal rates, drive cross-sell revenue, optimize customer health metrics, and participate in forecasting rhythms with clear, data-backed updates on renewal health and expansion opportunities. • Develop and execute strategies to retain and expand the customer base, driving measurable value through proactive engagement and broadened stakeholder relationships. • Oversee the Mid-Market CS function, guiding your team to drive platform adoption through customer training, research education, and methodology coaching. • Manage, mentor, develop, and inspire a team of CSMs — prioritizing workload, monitoring performance, and empowering them to deliver high-impact customer engagements. • Serve as executive sponsor for key accounts, cultivating senior relationships, driving successful executive-level reviews, and gathering strategic feedback. • Hold the team accountable to activity metrics, utilization targets, and Salesforce data hygiene. Manage capacity and portfolio sizing to protect team bandwidth. • Act as the customer voice internally, maintaining tight feedback loops with Product, Sales, Support, and Engineering. • Partner with RevOps, Enablement, and CS Leadership to continuously refine the Mid-Market customer journey and implement scalable playbooks. • Lead your team and customers through change with confidence and empathy, championing AI tool adoption by modeling best practices and coaching CSMs and customers alike.