Telestream

• Design, deploy, and administer production Kubernetes clusters, including workload scheduling, namespace management, RBAC, network policies, and cluster upgrades • Design and maintain continuous integration/deployment pipelines to automate testing and deployment, including Kubernetes-native delivery workflows using Helm and ArgoCD or equivalent • Track software performance, fixing errors, troubleshooting systems, implement preventative measures to ensure smooth workflows • Implement and manage infrastructure.  • Utilize Terraform or CloudFormation for IaC management • Optimize cloud resources by implementing cost-effective solutions • Collaborate with various teams to ensure smooth deployment • Monitor and create new processes based on performance analysis • Implement security best practices, including automated compliance checks and secure code deployment • Manage the technical roadmap, architecture while mentoring SRE and DevOps Engineers. (Player/Coach) • Hire, coach, and manage a team of DevOps engineers and Site Reliability Engineers. • Define DevOps/Platform roadmap aligned with business goals (e.g., cloud cost optimization, automation maturity).

Role Description We are seeking a DevOps/SRE Team Lead with proven, hands-on Kubernetes expertise to drive the reliability and scalability of our video processing infrastructure and oversee a small team of SREs and DevOps Engineers. This is a deeply technical lead role, requiring real-world experience administering production Kubernetes clusters—not theoretical familiarity. You will own CI/CD pipelines, infrastructure automation, and cloud platform operations in a fully remote environment where independent execution is essential. You will spend 70-80% of your day being hands-on in the following areas: - Design, deploy, and administer production Kubernetes clusters, including workload scheduling, namespace management, RBAC, network policies, and cluster upgrades. - Design and maintain continuous integration/deployment pipelines to automate testing and deployment, including Kubernetes-native delivery workflows using Helm and ArgoCD or equivalent. - Track software performance, fixing errors, troubleshooting systems, implement preventative measures to ensure smooth workflows. - Implement and manage infrastructure. - Utilize Terraform or CloudFormation for IaC management. - Optimize cloud resources by implementing cost-effective solutions. - Collaborate with various teams to ensure smooth deployment. - Monitor and create new processes based on performance analysis. - Implement security best practices, including automated compliance checks and secure code deployment. You will spend 20-30% of your time managing the following areas: - Manage the technical roadmap, architecture while mentoring SRE and DevOps Engineers (Player/Coach). - Hire, coach, and manage a team of DevOps engineers and Site Reliability Engineers. - Strong communication, conflict resolution, and the ability to influence without authority. - Define DevOps/Platform roadmap aligned with business goals (e.g., cloud cost optimization, automation maturity). - Excellent communication and collaboration skills. Qualifications - Bachelor’s degree in computer science, Engineering or equivalent. - 5-8+ years of experience in DevOps/SRE, with 2-3+ years in a leadership role. - Hands-on experience building and maintaining CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, or equivalent) with direct integration into Kubernetes deployment workflows. - Production-level experience with infrastructure as code (Terraform required; CloudFormation or Pulumi a plus), including managing cloud-hosted Kubernetes clusters (EKS, GKE, or AKS). - Experience with monitoring, logging, and observability tooling in Kubernetes environments (Prometheus, Grafana, Datadog, ELK/EFK stack, or equivalent); ability to build dashboards and alerts from scratch, not just consume existing ones. - Demonstrated, hands-on Kubernetes experience in production environments: cluster administration, Helm chart authoring and management, RBAC configuration, persistent storage, horizontal/vertical pod autoscaling, and diagnosing and resolving real production failures (CrashLoopBackOff, OOMKilled, networking issues, etc.). - Strong troubleshooting skills with the ability to diagnose infrastructure and application issues live, under pressure, without reference materials—this is evaluated directly in our interview process. - Proficiency in scripting languages (Python, Go, Bash, or PowerShell); ability to write and own automation scripts, not just modify existing ones. Benefits - Day-one medical, dental & vision coverage. - 100% company-paid life + disability insurance. - 401(k) with a sweet company match (up to 8%). - Quarterly HSA boosts & flexible spending accounts. - Flexible time off (salaried) or PTO (hourly) + generous paid holidays. - Pet insurance (yes, your dog gets benefits too). - Legal plan + extras like accident & critical illness coverage.

Role Description Where sales data meets smart decisions, you keep the numbers honest and the strategy sharp. As our Financial Analyst, Sales Performance and Compensation, you will own the numbers behind every payout and pipeline conversation, partnering with sales leaders to turn raw CRM data into decisions that move the business forward. This is a hybrid role by design (about 60% commission execution, 40% performance analytics), giving you both the rhythm of recurring close cycles and the variety of strategic deep dives. If you love spreadsheets, dashboards, and the satisfaction of getting it exactly right, you will feel at home here. What You Will Do - Calculate and administer sales commission payouts accurately and on time, applying variable pay plans across the full sales organization. - Build and maintain reporting that tracks quota attainment for individuals, teams, and regions against budgets and KPIs. - Leverage Salesforce and related CRM systems to monitor pipeline coverage, pipeline health, and forecast predictability. - Partner with sales leadership to evaluate campaign effectiveness, lead quality, and funnel conversion rates. - Design dashboards and reports that bring sales, operational, and compensation insights to life for executive audiences. - Deliver data-driven recommendations that sharpen resource allocation, lift rep and regional performance, and protect profitability. - Translate performance and compensation data into strategic insight that informs planning and cross-functional decisions. - Safeguard data accuracy through ongoing review of sales data hygiene, lead enrichment, and process alignment. - Monitor performance against sales budgets and KPIs, surfacing trends, risks, and opportunities early. - Support the design and modeling of variable compensation plans, quota structures, and incentive programs. - Contribute to month-end and quarter-end reporting tied to sales compensation accruals and the financial close. Qualifications - Bachelor’s degree in Business, Data Analytics, Finance, or a related field. - Two to four years of experience in sales operations, sales compensation, or financial analysis, with hands-on work in complex sales and compensation data. - Advanced Microsoft Excel skills, including multi-tab workbooks, complex formulas, VLOOKUP, and pivot tables. - Working experience with CRM platforms (Salesforce, HubSpot, or similar) to extract and analyze performance and compensation data. - Strong analytical and problem-solving instincts with a sharp eye for detail and data accuracy. - Clear written and verbal communication skills, with the confidence to present findings and collaborate with sales leadership. - Solid organizational skills and the discipline to manage multiple deliverables against recurring deadlines. Bonus Points For - Experience with commission calculation software or sales performance management platforms. - Time spent in a SaaS or technology company. - Familiarity with Power BI, Tableau, or similar visualization tools. - Hands-on experience with Snowflake or another data warehouse platform. - A background in the technology or media industry. Benefits - Day-one medical, dental & vision coverage - 100% company-paid life + disability insurance - 401(k) with a sweet company match (up to 8%) - Quarterly HSA boosts & flexible spending accounts - Flexible time off (salaried) or PTO (hourly) + generous paid holidays - Pet insurance (yes, your dog gets benefits too) - Legal plan + extras like accident & critical illness coverage

**The Opportunity** Our sales engine runs on clean data, fair commissions, and clear insight into what is actually working. That is where you come in. As our Financial Analyst, Sales Performance and Compensation, you will own the numbers behind every payout and pipeline conversation, partnering with sales leaders to turn raw CRM data into decisions that move the business forward. This is a hybrid role by design (about 60% commission execution, 40% performance analytics), giving you both the rhythm of recurring close cycles and the variety of strategic deep dives. If you love spreadsheets, dashboards, and the satisfaction of getting it exactly right, you will feel at home here.

• Serve as the primary, day-to-day technical point of contact for a defined set of our largest and most strategic accounts, owning issues from first contact through resolution. • Develop deep familiarity with each account's environment, including how Telestream products are deployed, configured, and integrated within their operational workflows. • Proactively monitor account health and product performance, surfacing potential issues early and recommending preventive actions before customers feel impact. • Respond with urgency to critical issues at named accounts, providing immediate diagnostic support and engaging the right internal resources without delay, including after hours when the situation requires it. • Educate customers on product features, best practices, and configuration optimization so they get full value from their Telestream deployment. • Conduct quarterly business reviews and coordinate recurring touchpoints with customer and internal stakeholders to review issues, plan ahead, and stay aligned on upcoming projects. • Navigate across Telestream to rally the right resources, partnering with Engineering on bug fixes and product enhancements, Professional Services on deployment work, Product Management on roadmap and feature feedback, and Sales when customer needs carry commercial implications. • Serve as the single internal point of coordination for everything technical related to your accounts, ensuring every team engaging with the customer has the context they need to deliver. • Maintain accurate, detailed records in Salesforce for all customer interactions, open issues, escalation status, and resolutions, and document software and hardware defects in Jira with the detail Engineering needs to act. • Track key account metrics, including open case volume, resolution times, escalation frequency, and recurring issue patterns, and use this data to inform proactive support actions and internal reporting. • Stay current on Telestream's full product portfolio across Workflow, Measurement, and Professional, and keep pace with evolving industry standards, media workflows, and broadcast infrastructure developments. • Participate in an on-call rotation as needed to support live products and our global customer base.

Role Description When the stakes are high and the workflows are complex, you are the steady hand our most strategic customers count on. As our Technical Account Manager, you will serve as the dedicated, day-to-day technical resource for a defined set of our most strategic accounts, owning their technical health and acting as their advocate inside Telestream. This is a hands-on, high-trust role. You will know your accounts inside and out, anticipate issues before they escalate, and rally the right resources across Engineering, Product, Professional Services, and Sales when things get complicated. If you love solving hard technical problems, building lasting customer relationships, and being the person who simply gets things done, this role was built for you. What You Will Do - Serve as the primary, day-to-day technical point of contact for a defined set of our largest and most strategic accounts, owning issues from first contact through resolution. - Develop deep familiarity with each account's environment, including how Telestream products are deployed, configured, and integrated within their operational workflows. - Proactively monitor account health and product performance, surfacing potential issues early and recommending preventive actions before customers feel impact. - Respond with urgency to critical issues at named accounts, providing immediate diagnostic support and engaging the right internal resources without delay, including after hours when the situation requires it. - Educate customers on product features, best practices, and configuration optimization so they get full value from their Telestream deployment. - Conduct quarterly business reviews and coordinate recurring touchpoints with customer and internal stakeholders to review issues, plan ahead, and stay aligned on upcoming projects. - Navigate across Telestream to rally the right resources, partnering with Engineering on bug fixes and product enhancements, Professional Services on deployment work, Product Management on roadmap and feature feedback, and Sales when customer needs carry commercial implications. - Serve as the single internal point of coordination for everything technical related to your accounts, ensuring every team engaging with the customer has the context they need to deliver. - Maintain accurate, detailed records in Salesforce for all customer interactions, open issues, escalation status, and resolutions, and document software and hardware defects in Jira with the detail Engineering needs to act. - Track key account metrics, including open case volume, resolution times, escalation frequency, and recurring issue patterns, and use this data to inform proactive support actions and internal reporting. - Stay current on Telestream's full product portfolio across Workflow, Measurement, and Professional, and keep pace with evolving industry standards, media workflows, and broadcast infrastructure developments. - Participate in an on-call rotation as needed to support live products and our global customer base. Qualifications - Five to eight or more years of technical support, technical account management, or solutions engineering experience in a B2B software or media technology environment, with a focus on enterprise-level customer engagement rather than call center operations. - Demonstrated experience serving as a dedicated or named-account technical resource for large, strategic customers. - Broad technical troubleshooting skills across software applications, with familiarity diagnosing issues across on-premises, cloud, and SaaS deployments, plus comfort with hardware-based products. - Proven ability to navigate a complex internal organization, coordinating across Engineering, Product Management, Professional Services, Sales, and Support to drive resolution. - Strong understanding of networking fundamentals (TCP/IP, Ethernet, multicast, IP routing, DNS) as they apply to media technology deployments. - Hands-on experience with Salesforce, Jira, and Confluence, or comparable CRM, ticketing, and documentation tools. - Excellent written and verbal communication skills, with the ability to build trusted relationships with senior technical and operational stakeholders at strategic customer accounts. - Strong organizational skills, with the ability to manage multiple named accounts, track concurrent issues, and prioritize based on severity and customer impact. - Self-directed and proactive, with the instincts to anticipate customer needs and the discipline to act on them without being asked. - Willingness to travel as needed for strategic customer engagements (less than 25%). Bonus Points For - Experience in video technology, media software, broadcast, or adjacent B2B technology markets. - Familiarity with Telestream's product portfolio across the Workflow, Measurement, and Professional solution areas, or comparable media technology platforms. - Knowledge of video delivery workflows, including encoding, transcoding, packaging, and OTT streaming protocols (HLS, DASH, CMAF). - Familiarity with broadcast video and audio technologies, including SDI, SMPTE ST 2110, and IP-based media infrastructure. - Experience with cloud platforms (AWS, Azure, Google Cloud) in the context of media processing or SaaS product deployments. - Knowledge of video codecs (H.264/AVC, H.265/HEVC), audio codecs (AAC, PCM), and captioning formats (WebVTT, CEA 608/708, SCC). - Experience with database fundamentals (SQL) and scripting relevant to troubleshooting and automation. - Bachelor's degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience. Benefits - Day-one medical, dental & vision coverage - 100% company-paid life + disability insurance - 401(k) with a sweet company match (up to 8%) - Quarterly HSA boosts & flexible spending accounts - Flexible time off (salaried) or PTO (hourly) + generous paid holidays - Pet insurance (yes, your dog gets benefits too) - Legal plan + extras like accident & critical illness coverage

• Design, develop, and maintain scalable, cloud-based software applications using Go (Golang). • Lead the design and implementation of distributed systems from the ground up. • Collaborate with engineers, product managers, and stakeholders to define project requirements and deliverables. • Write clean, efficient, and maintainable code that adheres to industry best practices. • Conduct code reviews and provide mentorship to team members. • Utilize cloud platforms (e.g., AWS, GCP, or Azure) and container orchestration tools like Kubernetes to deploy and manage applications.

Role Description We are seeking a Senior Software Engineer to join our team. In this role, you'll focus on building cloud-native solutions using Go (Golang) and deploying them at scale. If you are passionate about cloud technologies and enjoy creating robust, efficient systems that power the digital video industry, we want to hear from you! Key Responsibilities: - Design, develop, and maintain scalable, cloud-based software applications using Go (Golang). - Lead the design and implementation of distributed systems from the ground up. - Collaborate with engineers, product managers, and stakeholders to define project requirements and deliverables. - Write clean, efficient, and maintainable code that adheres to industry best practices. - Conduct code reviews and provide mentorship to team members. - Utilize cloud platforms (e.g., AWS, GCP, or Azure) and container orchestration tools like Kubernetes to deploy and manage applications. Qualifications - Bachelor's degree in Computer Science, Software Engineering, or a related field. - Minimum of 5 years of software engineering experience, with a strong focus on Go (Golang). - Hands-on experience with one of these tools: Cassandra, Elasticsearch or Cockroach DB. - Proficiency in cloud platforms (AWS, GCP, or Azure) and container orchestration tools such as Kubernetes. - Solid understanding of distributed systems and microservices architecture. - Excellent problem-solving and analytical skills. - Strong communication skills, both written and verbal. - Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Benefits - Day-one medical, dental & vision coverage. - 100% company-paid life + disability insurance. - 401(k) with a sweet company match (up to 8%). - Quarterly HSA boosts & flexible spending accounts. - Flexible time off (salaried) or PTO (hourly) + generous paid holidays. - Pet insurance (yes, your dog gets benefits too). - Legal plan + extras like accident & critical illness coverage.

**About Telestream** Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. We’re looking for a hands-on technical leader to manage the support team responsible for keeping those systems running at peak performance. **Location: Remote US** ***Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.*** __**Role Overview**__ As the Manager of Technical Support for our Content Management portfolio, you’ll lead a team of nine technical support professionals who serve as the front line for customers running mission-critical storage, archive, and media asset management infrastructure. This is a player-coach position: you’ll set the operational direction for the team while staying close enough to the technical work to jump in on complex escalations when it counts. You’ll own team performance, SLA delivery, and the scheduling cadence that keeps our global support coverage running smoothly, while also partnering across engineering, product, and sales to improve how we support customers and how our products perform in the field. If you’re someone who builds high-performing teams, drives accountability with empathy, and brings genuine technical curiosity to the table, this role was designed for you.

About Telestream Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. We’re looking for a hands-on technical leader to manage the support team responsible for keeping those systems running at peak performance. Location: Remote US Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future. Role Overview As the Manager of Technical Support for our Content Management portfolio, you’ll lead a team of nine technical support professionals who serve as the front line for customers running mission-critical storage, archive, and media asset management infrastructure. This is a player-coach position: you’ll set the operational direction for the team while staying close enough to the technical work to jump in on complex escalations when it counts. You’ll own team performance, SLA delivery, and the scheduling cadence that keeps our global support coverage running smoothly, while also partnering across engineering, product, and sales to improve how we support customers and how our products perform in the field. If you’re someone who builds high-performing teams, drives accountability with empathy, and brings genuine technical curiosity to the table, this role was designed for you.