Telestream

Role Description This is an exciting opportunity to join Telestream’s QA automation team as a Software Engineer in Test, working on products used in high profile live events such as sports, music, and reality television, as well as file-based media workflows for broadcast networks and cable companies. In this role, you will do more than simply find bugs; you will help build the sophisticated engineering backbone that ensures our media processing and streaming services remain world class and collaborate directly with developers to bake quality into the code from the start. Location: US West - Remote Work Authorization - Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future. ***OUR INTERVIEW PROCESS*** Our process includes a live, hands-on technical interview conducted via shared terminal and screen share. You will be asked to work through Terraform and infrastructure scenarios in real time—no take-home exercises, no slides. Candidates who are comfortable with the skills listed above will do well. Candidates who are not, will find this stage difficult to navigate. We value people who are direct about what they know and what they’re still learning. Qualifications - Bachelor’s degree in computer science, network and digital technology, or a related field. - 2+ years of experience in an automated testing role with a technology organization. - Knowledge of object orienting programming, design patterns and relational databases. - Familiarity with digital media workflows, including video streaming and/or subtitling. - Experience using Git for version control and team collaboration. - Hands-on experience with CI/CD systems supporting automated testing pipelines. Requirements - Proficiency in one or more programming languages (e.g. C#, TypeScript). - Experience with frontend test automation tools (e.g. Selenium, Playwright). - Knowledge of broadcast and media infrastructure (e.g. SDI, ST 2110). - Familiarity with video processing tools (e.g. FFmpeg, OBS). - Proficiency in consuming RESTful APIs through scripting or programming. Benefits - Day-one medical, dental & vision coverage. - 100% company-paid life + disability insurance. - 401(k) with a sweet company match (up to 8%). - Quarterly HSA boosts & flexible spending accounts. - Flexible time off (salaried) or PTO (hourly) + generous paid holidays. - Pet insurance (yes, your dog gets benefits too). - Legal plan + extras like accident & critical illness coverage.

**What You Will Do** **Platform Development and Architecture** - Design, develop, and deploy custom Salesforce solutions using Apex classes, triggers, batch jobs, and Lightning Web Components (LWC). - Architect and maintain integrations across Sales Cloud, Service Cloud, Marketing Cloud, and CPQ, ensuring data consistency and process alignment. - Troubleshoot and resolve complex Apex code issues, governor limit violations, integration failures, and platform bugs across the full org. - Perform data migrations, deduplication, and enrichment activities while maintaining strict data integrity standards. - Monitor org health, including security, performance, technical debt, and release readiness across sandbox and production environments. - Support release management activities, including change sets, package deployments, and post-deployment validation. **Revenue Cloud and AI Capabilities** - Contribute to the development and deployment of Revenue Cloud (RCA), including product catalog, pricing engines, quotes, discount approval, renewal processes, and contract amendment logic. - Configure, maintain, and expand AI agentic capabilities within the Salesforce org, including Agentforce, Einstein features, and prompt templates to support intelligent automation across the organization. **Collaboration and Code Quality** - Collaborate with Revenue Operations and business stakeholders to gather requirements and translate them into scalable, maintainable technical solutions. - Conduct code reviews, enforce development best practices, and maintain documentation to support long-term platform health. - Partner cross-functionally with Sales, Support, Marketing, and Finance to ensure Salesforce capabilities align with business priorities and operational workflows.

Role Description The Salesforce Developer is an individual contributor role responsible for designing, building, and maintaining custom solutions across Telestream’s CRM ecosystem. Working alongside the Salesforce Administrator and Business Applications Engineer, you will serve as the technical force behind the Salesforce platform, supporting Sales Cloud, Service Cloud, Marketing Cloud, and CPQ. You will write and enhance Apex when logic demands it, configure when it makes sense, and build collaboratively with the end user in mind. This role lives at the core of platform architecture and business enablement, partnering closely with Sales, Support, Marketing, and Finance to translate business requirements into scalable Salesforce solutions. You will also support Telestream’s objectives to implement Revenue Cloud (RCA) and introduce AI agentic capabilities that reshape how teams engage with data and automation. Location: US Remote Work Authorization - Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future. What You Will Do - Platform Development and Architecture - Design, develop, and deploy custom Salesforce solutions using Apex classes, triggers, batch jobs, and Lightning Web Components (LWC). - Architect and maintain integrations across Sales Cloud, Service Cloud, Marketing Cloud, and CPQ, ensuring data consistency and process alignment. - Troubleshoot and resolve complex Apex code issues, governor limit violations, integration failures, and platform bugs across the full org. - Perform data migrations, deduplication, and enrichment activities while maintaining strict data integrity standards. - Monitor org health, including security, performance, technical debt, and release readiness across sandbox and production environments. - Support release management activities, including change sets, package deployments, and post-deployment validation. - Revenue Cloud and AI Capabilities - Contribute to the development and deployment of Revenue Cloud (RCA), including product catalog, pricing engines, quotes, discount approval, renewal processes, and contract amendment logic. - Configure, maintain, and expand AI agentic capabilities within the Salesforce org, including Agentforce, Einstein features, and prompt templates to support intelligent automation across the organization. - Collaboration and Code Quality - Collaborate with Revenue Operations and business stakeholders to gather requirements and translate them into scalable, maintainable technical solutions. - Conduct code reviews, enforce development best practices, and maintain documentation to support long-term platform health. - Partner cross-functionally with Sales, Support, Marketing, and Finance to ensure Salesforce capabilities align with business priorities and operational workflows. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Business Technology, or a related discipline. - Four or more years of hands-on Salesforce development experience, with demonstrated ability to write, debug, and optimize Apex code in a production environment. - Proven experience across multiple Salesforce clouds (Sales Cloud, Service Cloud, and Marketing Cloud), including cross-cloud data flows and process alignment. - Salesforce CPQ expertise, including product and pricing rules, quote configuration, multi-dimensional quoting, and amendment and renewal handling. - Hands-on experience implementing or developing within Salesforce Revenue Cloud (RCA), including product catalog setup, transaction pricing, and revenue lifecycle management. - Practical experience configuring or extending AI agentic features within Salesforce, such as Agentforce, Einstein Copilot, or custom prompt template development. - Strong command of Lightning Web Components (LWC), SOQL, REST and SOAP APIs, and Salesforce integration patterns (platform events, outbound messaging, and named credentials). - Salesforce Platform Developer I certification required. Platform Developer II or Application Architect strongly preferred. - Clear written and verbal communication skills, with the ability to present technical solutions to non-technical stakeholders and collaborate cross-functionally. - Strong organizational skills and the ability to manage concurrent workstreams across multiple stakeholder groups and deadlines. Bonus Points For - Additional Salesforce certifications such as CPQ Specialist, Marketing Cloud Developer, or Revenue Cloud Consultant. - Experience with Salesforce DevOps tooling such as Salesforce DX, Copado, Gearset, or similar CI/CD pipelines. - Familiarity with Workato or other enterprise integration platforms. - Experience in a SaaS or technology company with a complex, multi-product revenue model. - Background in the media, broadcast, or streaming technology industry. - Exposure to data warehouse platforms such as Snowflake or Databricks for Salesforce data pipeline work. Benefits - Day-one medical, dental & vision coverage - 100% company-paid life + disability insurance - 401(k) with a sweet company match (up to 8%) - Quarterly HSA boosts & flexible spending accounts - Flexible time off (salaried) or PTO (hourly) + generous paid holidays - Pet insurance (yes, your dog gets benefits too) - Legal plan + extras like accident & critical illness coverage

• Design, deploy, and administer production Kubernetes clusters, including workload scheduling, namespace management, RBAC, network policies, and cluster upgrades • Design and maintain continuous integration/deployment pipelines to automate testing and deployment, including Kubernetes-native delivery workflows using Helm and ArgoCD or equivalent • Track software performance, fixing errors, troubleshooting systems, implement preventative measures to ensure smooth workflows • Implement and manage infrastructure.  • Utilize Terraform or CloudFormation for IaC management • Optimize cloud resources by implementing cost-effective solutions • Collaborate with various teams to ensure smooth deployment • Monitor and create new processes based on performance analysis • Implement security best practices, including automated compliance checks and secure code deployment • Manage the technical roadmap, architecture while mentoring SRE and DevOps Engineers. (Player/Coach) • Hire, coach, and manage a team of DevOps engineers and Site Reliability Engineers. • Define DevOps/Platform roadmap aligned with business goals (e.g., cloud cost optimization, automation maturity).

Role Description We are seeking a DevOps/SRE Team Lead with proven, hands-on Kubernetes expertise to drive the reliability and scalability of our video processing infrastructure and oversee a small team of SREs and DevOps Engineers. This is a deeply technical lead role, requiring real-world experience administering production Kubernetes clusters—not theoretical familiarity. You will own CI/CD pipelines, infrastructure automation, and cloud platform operations in a fully remote environment where independent execution is essential. You will spend 70-80% of your day being hands-on in the following areas: - Design, deploy, and administer production Kubernetes clusters, including workload scheduling, namespace management, RBAC, network policies, and cluster upgrades. - Design and maintain continuous integration/deployment pipelines to automate testing and deployment, including Kubernetes-native delivery workflows using Helm and ArgoCD or equivalent. - Track software performance, fixing errors, troubleshooting systems, implement preventative measures to ensure smooth workflows. - Implement and manage infrastructure. - Utilize Terraform or CloudFormation for IaC management. - Optimize cloud resources by implementing cost-effective solutions. - Collaborate with various teams to ensure smooth deployment. - Monitor and create new processes based on performance analysis. - Implement security best practices, including automated compliance checks and secure code deployment. You will spend 20-30% of your time managing the following areas: - Manage the technical roadmap, architecture while mentoring SRE and DevOps Engineers (Player/Coach). - Hire, coach, and manage a team of DevOps engineers and Site Reliability Engineers. - Strong communication, conflict resolution, and the ability to influence without authority. - Define DevOps/Platform roadmap aligned with business goals (e.g., cloud cost optimization, automation maturity). - Excellent communication and collaboration skills. Qualifications - Bachelor’s degree in computer science, Engineering or equivalent. - 5-8+ years of experience in DevOps/SRE, with 2-3+ years in a leadership role. - Hands-on experience building and maintaining CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, or equivalent) with direct integration into Kubernetes deployment workflows. - Production-level experience with infrastructure as code (Terraform required; CloudFormation or Pulumi a plus), including managing cloud-hosted Kubernetes clusters (EKS, GKE, or AKS). - Experience with monitoring, logging, and observability tooling in Kubernetes environments (Prometheus, Grafana, Datadog, ELK/EFK stack, or equivalent); ability to build dashboards and alerts from scratch, not just consume existing ones. - Demonstrated, hands-on Kubernetes experience in production environments: cluster administration, Helm chart authoring and management, RBAC configuration, persistent storage, horizontal/vertical pod autoscaling, and diagnosing and resolving real production failures (CrashLoopBackOff, OOMKilled, networking issues, etc.). - Strong troubleshooting skills with the ability to diagnose infrastructure and application issues live, under pressure, without reference materials—this is evaluated directly in our interview process. - Proficiency in scripting languages (Python, Go, Bash, or PowerShell); ability to write and own automation scripts, not just modify existing ones. Benefits - Day-one medical, dental & vision coverage. - 100% company-paid life + disability insurance. - 401(k) with a sweet company match (up to 8%). - Quarterly HSA boosts & flexible spending accounts. - Flexible time off (salaried) or PTO (hourly) + generous paid holidays. - Pet insurance (yes, your dog gets benefits too). - Legal plan + extras like accident & critical illness coverage.

Role Description Where sales data meets smart decisions, you keep the numbers honest and the strategy sharp. As our Financial Analyst, Sales Performance and Compensation, you will own the numbers behind every payout and pipeline conversation, partnering with sales leaders to turn raw CRM data into decisions that move the business forward. This is a hybrid role by design (about 60% commission execution, 40% performance analytics), giving you both the rhythm of recurring close cycles and the variety of strategic deep dives. If you love spreadsheets, dashboards, and the satisfaction of getting it exactly right, you will feel at home here. What You Will Do - Calculate and administer sales commission payouts accurately and on time, applying variable pay plans across the full sales organization. - Build and maintain reporting that tracks quota attainment for individuals, teams, and regions against budgets and KPIs. - Leverage Salesforce and related CRM systems to monitor pipeline coverage, pipeline health, and forecast predictability. - Partner with sales leadership to evaluate campaign effectiveness, lead quality, and funnel conversion rates. - Design dashboards and reports that bring sales, operational, and compensation insights to life for executive audiences. - Deliver data-driven recommendations that sharpen resource allocation, lift rep and regional performance, and protect profitability. - Translate performance and compensation data into strategic insight that informs planning and cross-functional decisions. - Safeguard data accuracy through ongoing review of sales data hygiene, lead enrichment, and process alignment. - Monitor performance against sales budgets and KPIs, surfacing trends, risks, and opportunities early. - Support the design and modeling of variable compensation plans, quota structures, and incentive programs. - Contribute to month-end and quarter-end reporting tied to sales compensation accruals and the financial close. Qualifications - Bachelor’s degree in Business, Data Analytics, Finance, or a related field. - Two to four years of experience in sales operations, sales compensation, or financial analysis, with hands-on work in complex sales and compensation data. - Advanced Microsoft Excel skills, including multi-tab workbooks, complex formulas, VLOOKUP, and pivot tables. - Working experience with CRM platforms (Salesforce, HubSpot, or similar) to extract and analyze performance and compensation data. - Strong analytical and problem-solving instincts with a sharp eye for detail and data accuracy. - Clear written and verbal communication skills, with the confidence to present findings and collaborate with sales leadership. - Solid organizational skills and the discipline to manage multiple deliverables against recurring deadlines. Bonus Points For - Experience with commission calculation software or sales performance management platforms. - Time spent in a SaaS or technology company. - Familiarity with Power BI, Tableau, or similar visualization tools. - Hands-on experience with Snowflake or another data warehouse platform. - A background in the technology or media industry. Benefits - Day-one medical, dental & vision coverage - 100% company-paid life + disability insurance - 401(k) with a sweet company match (up to 8%) - Quarterly HSA boosts & flexible spending accounts - Flexible time off (salaried) or PTO (hourly) + generous paid holidays - Pet insurance (yes, your dog gets benefits too) - Legal plan + extras like accident & critical illness coverage

**The Opportunity** Our sales engine runs on clean data, fair commissions, and clear insight into what is actually working. That is where you come in. As our Financial Analyst, Sales Performance and Compensation, you will own the numbers behind every payout and pipeline conversation, partnering with sales leaders to turn raw CRM data into decisions that move the business forward. This is a hybrid role by design (about 60% commission execution, 40% performance analytics), giving you both the rhythm of recurring close cycles and the variety of strategic deep dives. If you love spreadsheets, dashboards, and the satisfaction of getting it exactly right, you will feel at home here.

• Serve as the primary, day-to-day technical point of contact for a defined set of our largest and most strategic accounts, owning issues from first contact through resolution. • Develop deep familiarity with each account's environment, including how Telestream products are deployed, configured, and integrated within their operational workflows. • Proactively monitor account health and product performance, surfacing potential issues early and recommending preventive actions before customers feel impact. • Respond with urgency to critical issues at named accounts, providing immediate diagnostic support and engaging the right internal resources without delay, including after hours when the situation requires it. • Educate customers on product features, best practices, and configuration optimization so they get full value from their Telestream deployment. • Conduct quarterly business reviews and coordinate recurring touchpoints with customer and internal stakeholders to review issues, plan ahead, and stay aligned on upcoming projects. • Navigate across Telestream to rally the right resources, partnering with Engineering on bug fixes and product enhancements, Professional Services on deployment work, Product Management on roadmap and feature feedback, and Sales when customer needs carry commercial implications. • Serve as the single internal point of coordination for everything technical related to your accounts, ensuring every team engaging with the customer has the context they need to deliver. • Maintain accurate, detailed records in Salesforce for all customer interactions, open issues, escalation status, and resolutions, and document software and hardware defects in Jira with the detail Engineering needs to act. • Track key account metrics, including open case volume, resolution times, escalation frequency, and recurring issue patterns, and use this data to inform proactive support actions and internal reporting. • Stay current on Telestream's full product portfolio across Workflow, Measurement, and Professional, and keep pace with evolving industry standards, media workflows, and broadcast infrastructure developments. • Participate in an on-call rotation as needed to support live products and our global customer base.

Role Description When the stakes are high and the workflows are complex, you are the steady hand our most strategic customers count on. As our Technical Account Manager, you will serve as the dedicated, day-to-day technical resource for a defined set of our most strategic accounts, owning their technical health and acting as their advocate inside Telestream. This is a hands-on, high-trust role. You will know your accounts inside and out, anticipate issues before they escalate, and rally the right resources across Engineering, Product, Professional Services, and Sales when things get complicated. If you love solving hard technical problems, building lasting customer relationships, and being the person who simply gets things done, this role was built for you. What You Will Do - Serve as the primary, day-to-day technical point of contact for a defined set of our largest and most strategic accounts, owning issues from first contact through resolution. - Develop deep familiarity with each account's environment, including how Telestream products are deployed, configured, and integrated within their operational workflows. - Proactively monitor account health and product performance, surfacing potential issues early and recommending preventive actions before customers feel impact. - Respond with urgency to critical issues at named accounts, providing immediate diagnostic support and engaging the right internal resources without delay, including after hours when the situation requires it. - Educate customers on product features, best practices, and configuration optimization so they get full value from their Telestream deployment. - Conduct quarterly business reviews and coordinate recurring touchpoints with customer and internal stakeholders to review issues, plan ahead, and stay aligned on upcoming projects. - Navigate across Telestream to rally the right resources, partnering with Engineering on bug fixes and product enhancements, Professional Services on deployment work, Product Management on roadmap and feature feedback, and Sales when customer needs carry commercial implications. - Serve as the single internal point of coordination for everything technical related to your accounts, ensuring every team engaging with the customer has the context they need to deliver. - Maintain accurate, detailed records in Salesforce for all customer interactions, open issues, escalation status, and resolutions, and document software and hardware defects in Jira with the detail Engineering needs to act. - Track key account metrics, including open case volume, resolution times, escalation frequency, and recurring issue patterns, and use this data to inform proactive support actions and internal reporting. - Stay current on Telestream's full product portfolio across Workflow, Measurement, and Professional, and keep pace with evolving industry standards, media workflows, and broadcast infrastructure developments. - Participate in an on-call rotation as needed to support live products and our global customer base. Qualifications - Five to eight or more years of technical support, technical account management, or solutions engineering experience in a B2B software or media technology environment, with a focus on enterprise-level customer engagement rather than call center operations. - Demonstrated experience serving as a dedicated or named-account technical resource for large, strategic customers. - Broad technical troubleshooting skills across software applications, with familiarity diagnosing issues across on-premises, cloud, and SaaS deployments, plus comfort with hardware-based products. - Proven ability to navigate a complex internal organization, coordinating across Engineering, Product Management, Professional Services, Sales, and Support to drive resolution. - Strong understanding of networking fundamentals (TCP/IP, Ethernet, multicast, IP routing, DNS) as they apply to media technology deployments. - Hands-on experience with Salesforce, Jira, and Confluence, or comparable CRM, ticketing, and documentation tools. - Excellent written and verbal communication skills, with the ability to build trusted relationships with senior technical and operational stakeholders at strategic customer accounts. - Strong organizational skills, with the ability to manage multiple named accounts, track concurrent issues, and prioritize based on severity and customer impact. - Self-directed and proactive, with the instincts to anticipate customer needs and the discipline to act on them without being asked. - Willingness to travel as needed for strategic customer engagements (less than 25%). Bonus Points For - Experience in video technology, media software, broadcast, or adjacent B2B technology markets. - Familiarity with Telestream's product portfolio across the Workflow, Measurement, and Professional solution areas, or comparable media technology platforms. - Knowledge of video delivery workflows, including encoding, transcoding, packaging, and OTT streaming protocols (HLS, DASH, CMAF). - Familiarity with broadcast video and audio technologies, including SDI, SMPTE ST 2110, and IP-based media infrastructure. - Experience with cloud platforms (AWS, Azure, Google Cloud) in the context of media processing or SaaS product deployments. - Knowledge of video codecs (H.264/AVC, H.265/HEVC), audio codecs (AAC, PCM), and captioning formats (WebVTT, CEA 608/708, SCC). - Experience with database fundamentals (SQL) and scripting relevant to troubleshooting and automation. - Bachelor's degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience. Benefits - Day-one medical, dental & vision coverage - 100% company-paid life + disability insurance - 401(k) with a sweet company match (up to 8%) - Quarterly HSA boosts & flexible spending accounts - Flexible time off (salaried) or PTO (hourly) + generous paid holidays - Pet insurance (yes, your dog gets benefits too) - Legal plan + extras like accident & critical illness coverage

• Design, develop, and maintain scalable, cloud-based software applications using Go (Golang). • Lead the design and implementation of distributed systems from the ground up. • Collaborate with engineers, product managers, and stakeholders to define project requirements and deliverables. • Write clean, efficient, and maintainable code that adheres to industry best practices. • Conduct code reviews and provide mentorship to team members. • Utilize cloud platforms (e.g., AWS, GCP, or Azure) and container orchestration tools like Kubernetes to deploy and manage applications.