Digital Customer Experience. Trust & Safety. AI Services.
Teammate
Location
Philippines
Posted
11 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Teammate
TaskUs
Role Description It started with one Ridiculously Good idea—create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: - Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; - Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; - Navigate internal and external documentation and resources to provide world-class service; - Identify and escalate priority or unresolved issues to appropriate internal teams; - Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; - Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; - Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; - Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; - Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; - Participate in all mandated internal and external training and/or seminars; - Get to know, understand, and comply with TaskUs’ policies and procedures. Qualifications - Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications; - Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues; - Fluent in the English language, as well as reading and writing in English; - Must be at least a high school graduate. Requirements - Problem-solving and critical-thinking skills; - Great communication skills, written and oral; - Must be adaptable and flexible, demonstrating abilities to work with process and information changes; - Empathic toward customers and can maintain a customer-centric approach; - Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments; - Open to feedback, eager to learn, and can show improvement; - Resilient, calm, and professional when dealing with challenging situations; - Adaptable to a dynamically changing business; - Trustworthy and reliable with a high level of integrity; - Resourceful, high attention to detail, and the ability to multitask. Benefits - Competitive salary; - Great benefits package; - Professional growth opportunities with the chance to learn from many different functions; - A fun and inclusive workplace.
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