Role Description The Learning Experience Designer will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization. Specific Responsibilities - Provide instructional design services to the following key functions: - Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches - Operations Management, Quality and PST to address performance gaps in production - Organizational Development (OD) for continuing education and skills enhancement - Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates) - Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. - Key tasks include: - Analyzing learning needs - Conduct audience, context, content, and available performance analysis when determining a design for a particular project - Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data - Determining required skills and competency levels for learners/participants - Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning - Identifying training objectives and performance targets - Defining instructional design strategy - Scoping/outlining training content - Building training curriculum/lesson plan - Writing storyboards/scripts - Designing facilitator and participant guides - Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions - Creating knowledge and skills assessments - Evaluating learning effectiveness - Discover and implement techniques to drive online learning adoption and content usage - Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation - Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines - Develop learning content - Manage the overall development - Work with other workstreams - Participate in project meetings Success Metrics - Implementing training programs that reflect a learner-centered teaching philosophy - Addressing identified learning/performance gaps - Improving training absorption and retention - Hitting defined KPI targets/goals - Adhering to agreed timelines - Presentation and application of innovative learning media within a specified period - Contribution and impact of developed media to learning, measured by Kirkpatrick’s Levels of Evaluation (Levels 1 to 3) Qualifications - Bachelor’s degree or equivalent in Instructional Design or closely related course - Master's degree in Instructional Design, Distance Education or Educational Technology is a plus Requirements - 3-5 years designing learner-centered training programs and developing related training materials - 3-5 years conducting learning needs analyses to identify situations addressable by training solutions - Working knowledge of adult learning, instructional design, and evaluation principles and practices - Drafting measurable training goals and learning objectives (in all three learning domains) - Developing appropriate learning assessment strategies and instruments Technical Skills - Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications) - Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline) - Experience with E-Learning design principles, practices, and platforms (LMS) Other Skills - Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions - Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing - Demonstrated ability to interact with peers, management and other departments in a professional manner - Strong organizational and interpersonal management skills - Ability to manage time effectively and efficiently - Self-motivated and directed with keen attention to detail Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability. How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. 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