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The era of personalized care is finally coming to Neurodegenerative disease
Director, Partner Success
Location
New Mexico + 1 moreAll locations: New Mexico | Washington
Posted
143 days ago
Salary
$135K - $150K / year
Seniority
Lead
Job Description
Director, Partner Success
Synapticure Inc.
• Serve as the primary relationship owner for key partner accounts, building trust and credibility across all stakeholder levels • Effectively communicate the vision for and benefits of our partnership to stakeholders at all levels of the partner organization • Set and manage toward annual goals in collaboration with partners, driving key business results such as patient engagement, growth, clinical quality, and revenue • Lead quarterly business reviews (QBRs), developing key analysis and insights and driving alignment on progress and health of partnerships • Act as the internal champion for partner satisfaction and success, consistently bringing the voice of the customer to internal teams • Identify and cultivate growth opportunities within existing partnerships, including expansion to new sites, populations, or service lines • Own and monitor partner-specific patient engagement KPIs; collaborate across internal teams to improve activation, retention, and satisfaction. • Support the design and implementation of enrollment workflows tailored to the partner’s patient and provider needs. • Lead educational sessions with partner practices to drive understanding and adoption of engagement tools and processes. • Co-develop targeted outreach strategies with marketing and engagement teams, including campaigns, events, and materials tailored to local populations. • Use data and feedback to identify barriers to activation and work collaboratively with partners to implement creative, patient-centered solutions. • Elevate the voice of the patient and provider in shaping engagement strategies by incorporating real-time feedback and frontline experience into continuous improvements • Maintain operational dashboards to provide transparent KPI progress and tracking • Monitor and report on key outcomes (e.g., engagement, clinical quality, cost & utilization, and patient experience metrics); use insights to drive actionable feedback and results • Proactively identify risks, troubleshoot issues, and escalate as appropriate to maintain trust and partnership momentum. • Identify areas for improvement based on KPIs, operational workflows, and patient and provider experiences • Identify ways technology and operational initiatives can further equitable access to care and support the complex needs of families and caregivers • Translate partner feedback into programmatic enhancements or internal process improvements
Job Requirements
- 5+ years of experience in customer success, partner management, or strategic operations in healthcare
- Proven ability to manage complex partnerships and deliver measurable results
- Strong customer mindset with a focus on partner and patient impact
- Skilled at building trust with executive, clinical, and operational stakeholders
- Excellent written, verbal, visual, and presentation skills
- Proactive problem-solver with strong risk identification and mitigation skills
- Comfortable working in fast-paced, ambiguous, and cross-functional environments
- Proficiency with project management tools and methods (e.g., dashboards, diagrams, gantt charts)
Benefits
- Competitive salary commensurate with experience
- Comprehensive medical, dental, and vision coverage
- 401(k) plan with employer matching
- Remote-first work environment with home office stipend
- Generous paid time off and sick leave
- Professional development and career growth opportunities
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