symplr

Role Description The Staff Attorney provides legal advice and counsel to the business on a variety of legal issues, prepares, negotiates, drafts and dockets contracts while also assisting on contract extensions, terminations, renewals, BAAs, all as directed by the VP of Legal. In addition, the Contracts Attorney conducts legal research, provides legal advice and counsel to the business, supports the Contract Administration team, and assists in legal compliance, as may be directed. The Staff Attorney also supports the VP of Legal in carrying out the responsibilities of the department. Duties & Responsibilities - Effectively drafts, reviews, negotiates and revises complex software license, equipment and services agreements, vendor agreements and other corporate contractual documents and related addenda and amendments such as renewal agreements and terminations. - Ensures compliance with symplr’s financial policies (including revenue recognition), evaluates pertinent business and financial requirements and integrates complex negotiated terms leading to the establishment of appropriate deal terms and conditions. - Directs sales in obtaining any necessary approval(s) for non-standard contractual requests made by customers. - Monitors the approval(s) from the appropriate subject matter experts and releases agreement when all approvals are received. - Develops and maintains a deep understanding of symplr’s day-to-day functions, products and services. - Determines whether contract requests which vary from the established standards can be accepted or require additional authorization. - Assists the Contract Administration and legal teams in advising management on federal and state regulatory compliance issues, such as HIPAA, as directed. - Assists in developing policies on industry-specific issues, as directed. - Dockets agreements, amendments or addenda in the contract management system per department policy. - Responds to field requests for assistance with RFP/RFI/RFQs. - Conducts legal research as requested. - Develops and maintains positive business and contractual relationships with internal and external clients, vendors, suppliers and consultants. - Serves as backup to Contract Administrator in performing work including, but not limited to, creating first drafts of contractual documents, taking customer service calls, handling term extensions, renewals, terminations and as otherwise directed. - Promotes effective communication at all levels within the Department. - Spots potential legal issues within the organization and brings them to the attention of the VP of Legal. - Acts as a business partner by applying combined business and legal judgment to proposed deals, relationships and other issues requiring legal or compliance attention. - Supports internal teams in the resolution of customer disputes and in responding to breach notifications. - Other duties as assigned. Qualifications - Must possess a Juris Doctor law degree from an accredited law school in the United States. - Be licensed to practice law in a state in the United States, be a member of a state bar, and be legally authorized to work in the United States. - One to three years of professional experience working in a law firm or corporate legal department with a focus on corporate law, contract law, transactional/M&A law, healthcare law or an area of law with regulations, or a corporate legal department, preferably of a technology company, or equivalent experience. - Familiarity with the use of AI and agents, including how they can be leveraged to streamline workflows, enhance decision-making, improve user experiences, and support operational efficiency across a variety of tasks and tools. - Familiarity with or a desire to learn legal operations, including contract management, intake workflows, and automation is a plus. Requirements - Must be able to prepare and present clear, concise and persuasive oral and written opinions, reports, and presentations. - Experience and skill with legal research and writing. - Strong attention to detail and accuracy. - Experience with contracts and contract negotiation, preferably software licensing and technology. - Understanding of financial and revenue recognition issues preferred. - Knowledge of intellectual property and healthcare law highly desired. - Excellent analytical, written and oral communication skills. - Excellent computer skills related to legal research and drafting/revising legal documents. - Ability to work well with all levels of personnel, clients and vendors. - Strong interpersonal skills and the ability to work effectively as part of a team. - Effective time management, prioritization and organizational skills. - Energy, creativity, judgment, integrity and comfort dealing with a broad array of legal matters in a fast-paced environment. Benefits - Min USD $80,000.00/Yr. - Max USD $100,000.00/Yr.

Overview ***Must have experience with healthcare SaaS solutions The Solution Executive must have proven sales success selling software solutions in healthcare and be energetic, hardworking, hands-on and self-motivated. The candidate will manage new business growth of the symplr portfolio within the assigned territory. This individual should demonstrate excellent strategic and critical thinking sales skills. The right candidate can expect to be rewarded for performance and successful results. This position can work from a remote location. Duties & Responsibilities A successful candidate will be one who is tactical in the hands-on execution of our enterprise sales strategy; one who can attain sales goals; and one who can contribute to enhancing sales processes. We work in a team selling environment. The successful candidate will have excellent communications skills, be able to work collaboratively with peers while developing and managing a healthy pipeline to deliver consistent results, and achieve monthly, quarterly and annual sales targets. The successful candidate will have experience selling software, preferably SaaS/Cloud software into enterprise accounts and in the healthcare market. This is a remote opportunity. Duties and Responsibilities: - Manage sales planning and sales execution in assigned accounts/territory - Manage a healthy pipeline of early, mid and late stage opportunities to drive consistent results - Prospect for potential customers by using various tools and direct and indirect methods such as calls, email, face to face meetings, SalesForce, Linkedin, Definitive Healthcare and networking events - Build strong relationships with prospects with a focus on cultivating strong relationships over time - Establish an evergreen business plan by territory and develop comprehensive territory whitespace plans to achieve annual quota - Identify prospect's pain points and business objectives and articulate the symplr value proposition effectively - Lead client negotiations, and manage the contracting process by working with client and internal business and legal participants, develop executive relationships - Meet or exceed Sales and Revenue targets monthly/quarterly/annually - Coordinate prospecting activity within assigned accounts/territory and work closely with the business development team and marketing to execute - Identify and attend relevant industry events to increase awareness and penetration Skills Required - 3+ years of experience selling Quality SaaS solutions into healthcare - The ideal candidate possesses the highest levels of business acumen and possess the skills required to lead a strategic sales process - Ability to demonstrate a relevant successful track record in sales - Demonstrated proficiency with computer applications, computer-based sales tools, and SaaS business applications - Ability to effectively influence and guide perspective clients - Ability to understand and navigate through complex political environments and corporate structures - The ability to effectively shift priorities and work at a rapid pace - Proven relationship building skills required - Excellent communication skills, including writing, articulating, listening, and questioning skills - Must be willing to travel (Frequent travel required). Ability to travel to on site presentations and meetings for key opportunities, and coordinate trade shows or other marketing efforts - Ability to effectively interface with all levels inside and outside the company, including senior management - Ideally have contacts throughout the industry in various management levels in healthcare management. - Experience in a fast-paced environment - Able to engage both technical and business stakeholders - Strong presence and credibility required to anchor symplr's initiatives - Strong presentation skills - Ability to effectively prioritize and manage team responsibilities - Ability to articulate complex concepts clearly - Extremely organized, detail-oriented and will demand excellence of themselves - Strong competency in managing their time and activities and must possess a "can-do" perspective in their professional attitude Min USD $90,000.00/Yr. Max USD $125,000.00/Yr.

Overview The Sales Development Representative (SDR) is responsible for top‑of‑funnel pipeline creation through timely, high‑quality engagement with prospects. This role focuses on inbound lead qualification, outbound outreach, CRM accuracy, and smooth handoff to the Account Executive (AE) team. The SDR plays a critical part in symplr’s revenue engine by ensuring leads are qualified quickly, nurtured appropriately, and documented accurately in Salesforce. Duties & Responsibilities - Lead Qualification & Pipeline Generation - Review and disposition inbound leads daily within required SLAs. - Conduct qualification calls to assess prospect fit and readiness. - Research contacts using Salesforce, ZoomInfo, and LinkedIn to validate ICP alignment. - Execute outbound outreach using approved Outreach.io sequences. - Personalize emails and LinkedIn messages using prospect‑specific insights. - Collaboration & Communication - Participate in cross functional syncs to align opportunity status and prospecting strategy. - Join monthly meetings with sales leadership for updates and performance coaching. - Work cross‑functionally to ensure timely, accurate handoff of Leads. - CRM & Data Hygiene - Maintain up‑to‑date, accurate lead and activity records in Salesforce. - Follow daily CRM hygiene checklists to prevent errors and incomplete fields. - Ensure Outreach.io activity logging syncs properly with Salesforce. - Performance Execution & Standards - Meet and exceed daily activity targets - Respond to MQLs within the required SLA(s) - Maintain a high conversion rate - Continuous Improvement - Identify workflow inefficiencies and log daily task reporting in Salesforce. - Participate in monthly skill‑building (micro‑learning, role‑play, LinkedIn Learning). Skills Required - Required - Strong communication skills (phone, written, and digital). - Ability to manage time across multiple tasks and priorities. - Comfort working with CRM systems (Salesforce preferred). - Ability to follow structured workflows and documented processes. - Coachable, adaptable, and motivated to learn sales best practices. - Reliable internet access and ability to work in a remote environment. - Goal Driven - Preferred - Experience with Outreach.io, ZoomInfo, or LinkedIn Sales Navigator. - Prior exposure to customer service, sales, or lead qualification. - Familiarity with ICP concepts, outbound sequences, and multi‑channel outreach. Key Skills & Tools - Technical: Salesforce (CRM), Outreach.io, ZoomInfo, LinkedIn - Behavioral: Active listening, curiosity, professionalism, persistence - Systems: Microsoft Teams, Excel, PowerBI ***Please note, the compensation shared in the range below is total compensation: which includes base salary + variable compensation. Min USD $55,000.00/Yr. Max USD $65,000.00/Yr.

Role Description The HR Operations Analyst is responsible for supporting the day-to-day execution, optimization, and analysis of HR operational processes across the employee lifecycle. This role ensures accurate, timely, and compliant delivery of HR services, serving as a key point of coordination for employee transactions and HR systems. This role plays a critical part in maintaining data integrity, supporting service delivery standards, and enabling a positive employee experience through consistent and efficient operations. The HR Operations Analyst leverages data, automation, and process documentation to identify improvement opportunities, reduce manual effort, and scale HR operations. With a strong focus on service metrics, controls, and continuous improvement, this role helps ensure HR operations are reliable, auditable, and aligned with business needs and regulatory requirements. Duties & Responsibilities - Lead daily HR service delivery for employee lifecycle processes (hire, onboarding, changes, transfers, offboarding). - Own the HR ticketing queue: triage, escalations, SLA compliance, and continuous improvement. - Establish, manage, and report on Service Level Agreements (SLAs), response standards, and turnaround expectations. - Manage employment verification processes and post-employment support. - Optimize Rippling workflows, automate processes, and maintain data accuracy. - Support cross functional workflows between HRIS, Payroll, and IT. - Run routine and quarterly data audits, including duplicate checks, exception handling, compliance testing, and control evidence for security audits (where applicable). - Oversee I-9 administration and document reviews, drive compliance controls. - Help build and maintain HR SOPs, process maps, and knowledge articles. - Standardize templates and guides to support consistent execution. - Coordinate and align with the India support team to operationalize “follow the sun” service delivery. - Build and distribute recurring HR dashboards (e.g., headcount, turnover, compliance reporting). - Analyze service metrics, ticket data, and root causes to identify improvement opportunities. - Create and manage surveys, reporting, and distribution of results. - Manage Contractor Management System. - Develop operational enhancements that reduce manual effort, increase accuracy, and strengthen the employee experience. - Collaborate with Payroll and IT to ensure synchronized processes, aligned change controls, and technology optimization. - Support annual and periodic cycles such as performance reviews, goal setting, and compensation changes. - Drive readiness and compliance for multi-state U.S. employment regulations and global policy alignment. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience. - 2–4 years of experience in HR operations, HR shared services, or an HR analyst role. - Hands-on experience with HRIS platforms (Rippling or similar systems preferred). - Strong understanding of HR operational processes across the employee lifecycle. - Experience working with HR ticketing systems and service delivery models. - Strong analytical skills with the ability to interpret data, identify trends, and recommend improvements. - High attention to detail and strong data accuracy and audit discipline. - Working knowledge of U.S. employment regulations, including I-9 compliance. - Strong written and verbal communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency with Microsoft Excel and reporting tools. Desired Skills and Qualifications - Experience supporting global or multi-state HR operations. - Experience partnering cross-functionally. - Familiarity with SLA management, service metrics, and continuous improvement frameworks. - Experience building dashboards or reports using HR data. - Experience supporting audits, compliance reviews, or SOX-related controls. - Process documentation, SOP development, and change management experience. - HR certification (PHR, SHRM-CP) a plus. Compensation - Min: USD $80,000.00/Yr. - Max: USD $90,000.00/Yr.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Benefits Specialist supports and administers all employee benefit programs across the organization, including health and welfare plans, 401(k), leave programs, and related compliance requirements. This role ensures accurate enrollment and billing, maintains benefit data and documentation, and provides timely, high quality support to employees and internal partners. - Manage all aspects of health and welfare benefits, including new hire enrollments, qualifying life events, changes, and terminations. - Process benefit updates through payroll, HRIS, and insurance carriers to ensure accurate deductions and records. - Reconcile monthly benefits statements and review carrier invoices for accuracy and timely payment. - Oversee COBRA administration, including subsidy updates, issue resolution, and coordination with third party administrators. - Administer voluntary life insurance programs, including tracking Evidence of Insurability (EOI) and monitoring medical underwriting updates. - Process 401(k) enrollments, contribution changes, and terminations. - Coordinate with payroll and plan providers to ensure accurate contributions and compliance with plan rules. - Maintain accurate participant records and support employee questions related to the plan. - Assist with LOA processing, including responding to short term disability (STD) information requests and updating LOA tracking tools. - Coordinate with Payroll, HR Business Partners, and external vendors to ensure accurate leave documentation and communication. - Provide employees with clear guidance on leave processes and timelines. - Respond to employee benefit inquiries through the HR portal, ticketing system, and benefits email inbox, escalating issues when needed. - Review and approve new hire benefit elections and qualifying life event submissions. - Partner with Internal Communications to support benefits education, awareness campaigns, and year round communication. - Assist with Open Enrollment planning, system updates, communication, and administration. - Serve as a liaison with benefits vendors, including insurance carriers, 401(k) providers, leave administrators, and the career transition program vendor. - Maintain accurate employee benefit files, HRIS data, and documentation to support audits, compliance, and reporting. - Ensure timely distribution of required benefit notices and compliance with applicable regulations. Qualifications - Strong verbal and written communication skills. - Excellent interpersonal and customer service abilities. - High attention to detail and strong organizational skills. - Working knowledge of HR principles, benefits administration, and relevant laws (ERISA, HIPAA, ACA, COBRA, FMLA). - Ability to manage multiple priorities in a fast paced environment. - Proficiency with Microsoft Office Suite and HRIS/benefits administration systems, including file feeds and benefits portals. - Demonstrated ability to meet deadlines and maintain confidentiality. - At least 2 years of experience preferred. Requirements - Minimum salary: USD $60,000.00/Yr. - Maximum salary: USD $80,000.00/Yr.

The General Manager of Access Operations is a senior, P&L-owning leader responsible for driving profitable growth, operational scale, and enterprise value creation for the symplr Access business. The General Manager will translate market opportunity into measurable results by optimizing healthcare enabled access workflows and subscriber membership models. This leader will balance strategic vision with hands-on operational rigor, ensuring the business is positioned for accelerated growth and value creation. Strategy & Business Leadership Own full P&L responsibility, including revenue growth, margin expansion, cost structure optimization, and forecasting. Develop and execute a scalable growth strategy aligned with company value-creation plans. Drive subscriber membership growth, retention, and lifetime value through pricing strategy, packaging, and operational performance. Partner with customers to identify long-term needs that can unlock new value Partner with executive team members on annual operating plans, long-range planning, and board-level reporting. Identify and execute opportunities to standardize, automate, and scale operations to support growth . Monitor competitive dynamics and healthcare software market trends to inform product investment and go-to-market approaches. Operational Excellence & Membership Performance Lead day-to-day symplr Access with a focus on scale, reliability, and EBITDA impact. Establish and manage KPIs tied to subscriber membership performance, including acquisition, activation, retention, churn, utilization , and unit economics. Optimize healthcare IT–enabled workflows across scheduling, intake, referrals, prior authorization, and ongoing member engagement. Drive process standardization and automation to improve efficiency and reduce cost to serve. Ensure compliance with healthcare regulations, data privacy standards, and internal controls expected in a PE-backed environment. Cross-Functional Leadership Partner closely with Product and Engineering to translate operational and membership insights into roadmap priorities. Collaborate with Sales and Marketing to support enterprise pipeline growth, subscriber acquisition, and expansion within existing accounts. Work with Customer Success to ensure strong onboarding, adoption, and renewal outcomes across subscriber populations. Serve as executive sponsor for strategic enterprise customers and health system partners. People Leadership & Scale Build and lead a high-performing, metrics -driven Access Operations organization. Develop leaders who can operate effectively in a fast-paced, PE-backed environment. Establish clear accountability, operating cadence, and performance management disciplines. Attract and retain talent with deep healthcare software , access operations, and subscription business experience. Customer & Market Impact Act as a thought leader in healthcare access operations, representing the company with customers, partners, and industry forums. Ensure solutions improve patient access, operational efficiency, and financial performance for healthcare organizations. Use data and insights to tell a clear, compelling story of value to customers and internal stakeholders. Skills Required: Experience in a private equity–backed or high-growth healthcare technology company. Background in patient access platforms, revenue cycle, value-based care, or digital health membership models. Experience integrating acquisitions or scaling platforms post-investment. MBA or advanced degree in business, healthcare administration, or a related field. Understanding and experience in the use of AI to create faster and higher quality outcomes Strategic and data-driven decision-maker Strong operator with a bias toward action Customer-centric and outcomes-focused Qualifications Required: 10+ years of progressive leadership experience in healthcare technology , healthcare operations software, or a related SaaS environment. Demonstrated ownership of P&L or business unit economics in a growth-oriented, investor-backed setting. Strong experience managing subscriber or membership-based business models, including retention, churn, and lifetime value. Deep understanding of healthcare access operations and the technology that enables them. Proven ability to scale teams, processes, and systems while maintaining operational discipline. Track record of effective cross-functional leadership with Product, Engineering, Sales, and Customer Success teams. ***Please note, the salary range listed is the base salary, there is also a bonus with this compensation package.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The main focus of our Account Executive role is creating and winning sales opportunities for your products/solutions/services in an assigned territory. You are the technical and sales expert and are expected to be able to differentiate between offerings, convey compelling value propositions, lead the opportunity, build out your pipeline, and create new business development opportunities in your territory. The Account Executive will act as a trusted advisor with customers in order to successfully close increasingly complex sales. Duties & Responsibilities - Manage sales planning and sales execution in assigned accounts/territory. - Manage a healthy pipeline of early, mid and late stage opportunities to drive consistent results. - Prospect for potential customers by using various tools and direct and indirect methods such as calls, email, face to face meetings, SalesForce, LinkedIn, Definitive Healthcare and networking events. - Forecast orders and sales within the applicable sales funnel tools and reports for your products/solutions/services in your assigned territory. - Develop business development strategies, and create new opportunities with Healthcare organizations. - Create business plans for territory including, but not limited to opportunity development, competitive strategies and targets. - Build strong business relationships and formulate account strategies and plans to continuously strengthen relationships within the assigned territory. - Identify & respond to key account technical and departmental decision makers' needs and maintain customer contact records in the relevant CRM tools. - Continuously develop and improve a network of key opinion leaders within the assigned territory. - Track and communicate market trends to/from the field including competitor data, and develop and lead effective counter-strategies. Healthcare IT/SaaS Product & Payer Market Expertise - Maintain up to date detailed knowledge of your product/services. - Be able to present and discuss the technology benefits in terms which are relevant to customers. - Maintain up to date market and competitor knowledge related to your product/solutions/services. - Continuously update your understanding of the customers' changing and/or operational issues and challenges. - Create viable product configurations which meet customer needs effectively, while achieving optimum margin for the company. - Identify and create new opportunities and work with sales leaders and account teams (where applicable) to continuously increase prospect funnel. - Drive tender/bid process including the needs qualification, vendor selection, quotation and closure of your product/solution/service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction in assigned territory. - Create and maintain opportunities in the applicable sales funnel tool and/or CRM tools. - Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs. Skills Required - Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment with attention to detail. - 5+ years of experience selling SaaS into healthcare. - Excellent communication skills, including writing, articulating, listening, and questioning skills; must be fluent in English. - Proficiency with computer applications, computer-based sales tools, and SaaS business applications. - Ability to effectively influence and guide prospective clients. - Ability to understand and navigate through complex political environments and corporate structures. - Proven relationship-building skills. - Ability to effectively interface with all levels inside and outside the company, including senior management. - Ability to travel to on-site presentations and meetings for key opportunities, and coordinate trade shows or other marketing efforts. - Strong leadership skills required to manage and attract top performers. - A self-starter with an entrepreneurial mindset who is motivated and will take ownership of your area of responsibility. - Experience in a fast-paced environment. - Able to engage C-suite level technical and business stakeholders in the payer market. Compensation - Min: USD $90,000.00/Yr. - Max: USD $125,000.00/Yr. - Please note the posted range for this role is the base salary, there is also a variable commission structure with this role.