Swiftly, Inc.

• Design, evaluate, build, and maintain real-time algorithms and systems for vehicle tracking, map-matching, ETA predictions, and disruption detection. • Contribute to Swiftly's real-time data pipelines, APIs, and cloud services that power customer-facing products. • Build data infrastructure to support rigorous algorithm development, validating changes at scale before they reach production. This may include pipelines for capturing and replaying real-time data, offline evaluation frameworks, and shadow testing infrastructure. • Collaborate with product managers, designers, and engineers to prototype solutions, validate approaches, and deliver incremental value. • Break down complex problems into smaller, testable pieces to help the team move quickly and reliably. • Share designs and technical decisions openly, weighing tradeoffs and documenting for alignment. • Apply modern engineering practices to deliver robust, maintainable, and extensible code. • Support and elevate teammates through code reviews, pairing, and knowledge sharing. • Take ownership of your work and team outcomes, continuously reflecting and improving.

• Design, build, maintain, and extend products, features, and functionality that solve real customer problems. • Partner with Product, Design, and Engineering to discover and validate customer needs and technical approaches. • Prototype quickly, and as necessary, to de-risk projects, test assumptions, and iterate ideas into production-ready solutions. • Consistently deliver incremental value by anticipating dependencies, breaking down work, and regularly demoing progress. • Communicate technical trade-offs, present system design proposals clearly, and document architectural decisions. • Apply modern software engineering practices to deliver robust, maintainable, and extensible systems. • Uplevel teammates through code reviews, pairing, and strong collaboration. • Take ownership of your code and product domain, engaging in retrospectives and continuously improving how the team works.

• Lead and grow a high-performing team across content, brand, PR, social, and proposals, setting the bar on quality, trusting each individual to own their domain, and using AI and emerging tools to scale the team's speed and creativity. • Build the foundational systems and workflows that enable AI to scale the team's output without sacrificing quality or the human insight that drives Swiftly's thought leadership. • Define Swiftly's brand strategy across our audiences, decide how we measure brand awareness and positioning, and create our strategy for moving the needle. • Build the narrative system that aligns the business, partnering with Sales, Product, Customer Success, People, and the executive team so every external and internal moment reinforces the same story. • Develop a content strategy that builds Swiftly's reputation as the authoritative voice in transit technology while directly contributing to revenue goals, balancing thought leadership with pipeline-building content developed in close partnership with Demand Generation. • Steward Swiftly's brand identity in partnership with our brand designer, evolving the visual and verbal system as we mature. • Treat proposals as a strategic communications surface, ensuring our RFP responses carry the same narrative power as our marketing. • Operate as a senior voice in company decisions, bringing narrative and brand judgment into product, go-to-market, and strategy. • Develop and execute a proactive media and thought leadership strategy, and prepare leadership for the moments that matter: keynotes, launches, and big bets. • Serve as a strategic communications advisor to senior leadership, developing executive messaging, presentations, keynote content, and stakeholder communications. • Develop and maintain strategic relationships with transit agencies, industry associations, public sector leaders, and ecosystem partners to strengthen Swiftly's visibility, credibility, and influence. • Partner with executive leadership to support government relations, policy communications, and stakeholder engagement efforts, ensuring Swiftly's messaging aligns with evolving industry priorities and public sector needs. • Establish media monitoring and competitive intelligence tracking programs to identify emerging opportunities, risks, and industry trends, providing leadership with actionable insights. • Lead crisis communications planning and response readiness, developing messaging frameworks and protocols that protect and strengthen Swiftly's reputation during critical moments. • Support company-level communications for investors and strategic partners. • Partner with the Customer team to develop communications that support retention and renewals.

• Recruit, onboard, and develop a high-performing team of SMB Account Executives. • Establish and maintain a coaching rhythm: regular 1:1s, call reviews, deal reviews, and skills development sessions. • Set clear performance expectations and hold the team accountable to activity metrics, pipeline targets, and quota attainment. • Foster a culture of learning, collaboration, and continuous improvement across the team. • Own the team's pipeline generation strategy, ensuring AEs prospect approximately 50 to 60% of their own pipeline through outbound calling, email campaigns, and tools such as LinkedIn. • Drive disciplined territory planning and account prioritization across the SMB segment. • Support AEs in navigating public-sector deals with typical 3 to 8 month sales cycles, multiple stakeholders, and government procurement processes. • Actively join AEs on discovery calls, demos, and business case development when needed. • Maintain accurate forecasting and pipeline reporting in Salesforce; provide weekly forecast updates to leadership using Swiftly's forecast methodology. • Achieve and exceed team revenue goals. • Champion and enforce the SPICED sales methodology across the team. • Coach the team on identifying and mitigating deal risk, partnering with leadership, internal partners, and executives as needed. • Oversee Swiftly's responses to public solicitations within your team's territories, with the support of our internal procurement team. • Represent Swiftly at industry conferences (APTA, TransITech, state transit associations) and coach your team on event strategy. • Partner cross-functionally with Marketing, Product, and Customer Success to refine messaging, share market feedback, and improve the buyer experience. • Lead the adoption of AI-assisted and modern sales workflows that improve prospecting efficiency and sales effectiveness.

• Design software for transit agency staff across the full product cycle, from discovery and research through prototypes and high-fidelity designs. • Partner with product managers and engineers to shape product strategy by visualizing problems and solutions. • Plan and lead user research — interviews, usability tests, synthesis — and communicate findings in ways that change decisions. • Design for the real-world context your work lands in, including the operational workflows and service outcomes that connect to the software. • Work alongside engineering during the build phase, acting as a quality check between what gets built and what users actually need. • Contribute to Swiftly's design system and help raise the team's design foundation over time.

• Create a dynamic training curriculum and change management program • Develop and refine a dynamic training curriculum tailored to customers' technical aptitude (beginner, moderate, advanced), department, role, persona, and agency size. • Design and execute structured change management programs grounded in best practices, helping agencies move beyond onboarding to genuinely reorienting their workflows around Swiftly — so staff adopt it as a core tool for their job functions, not just a new system to learn. • Deliver personalized training across the customer journey • Lead remote and on-site training for transit agencies during implementation (new customers and upsells) in coordination with Swiftly's Implementation Managers. • Support post-implementation training for existing customers in collaboration with Account Managers. • Training sessions include creating and presenting materials, guiding users through Swiftly's solutions via live demonstrations, and answering product-related questions ranging from basic to technical — including how underlying data sources and integrations affect what customers see in the platform. • Lead internal enablement on new products and features • Develop and deliver comprehensive training sessions for internal teams — including Implementation Managers, Customer Success Managers, and Account Managers — to ensure deep understanding of new products and features. • Collaborate with Product, Marketing, and Sales teams to gather insights and align on key messaging, feature benefits, and use cases. • Act as a subject matter expert (SME) for new products and features, providing ongoing support and clarification to internal teams as needed. • Develop and maintain product education and knowledge base resources • Create resources including (but not limited to): training videos (product-, feature-, or persona-specific), knowledge base articles, and written workflow and standard operating procedure guidance. • Maintain an up-to-date product education library, ensuring content aligns with evolving Swiftly features and workflows. • Leverage AI tools to accelerate content development — drafting, refining, and maintaining training materials, knowledge base articles, and video scripts at scale without sacrificing quality. • Design and lead 1:many product education opportunities • Design and facilitate live webinars and workshops to drive adoption of new features and best practices. • Identify trends in customer challenges and proactively create educational opportunities for broader audiences.

• Lead end-to-end implementation projects for new and existing customers, serving as the primary point of contact throughout the implementation lifecycle. • Develop detailed implementation plans — including timelines, resource allocation, and milestones — to ensure smooth execution and timely delivery of solutions. • Provide technical guidance and support throughout the implementation process, including data migration, system integrations, and platform configuration. You're comfortable getting into the weeds: working directly with transit data sources like GTFS, AVL, and GPS feeds to validate data quality, troubleshoot issues, and ensure customer solutions perform as intended. • Conduct live training sessions to help customers get value out of Swiftly's products and accomplish their core strategic goals. • Drive strong platform adoption while helping customers meet their goals and achieve value quickly during the implementation process. • Maintain regular, effective communication with customers, internal teams, and stakeholders — providing progress updates, managing expectations, and ensuring alignment throughout the implementation process. • Conduct thorough testing and data validation to ensure the accuracy, reliability, and performance of Swiftly's solutions. • Identify opportunities to improve processes, enhance implementation methodologies, and optimize client satisfaction. Provide feedback and insights to internal teams for product enhancements and future releases — including actively leveraging AI tools to identify patterns, automate repeatable tasks, and accelerate time-to-value for customers.

• Design, build, maintain and extend products, features, and functionality that solve real customer problems • Partner with Product, Design, and Engineering to discover and validate customer needs and technical approaches • Develop and extend integrations with onboard hardware devices such as headsign controllers, passenger counters, and fareboxes • Build and improve cloud-native backend services that manage device configuration, process telemetry data, and provide observability into fleet-wide device health • Implement and maintain robust mechanisms for over-the-air software deployment, configuration updates, and remote device management • Design testing strategies that account for the realities of hardware-in-the-loop systems including integration testing, simulated environments, and production monitoring • Maintain and improve our physical hardware lab if local to San Francisco, else contribute to solutions for remote development, testing, and debugging needs • Consistently deliver incremental value by anticipating dependencies, breaking down work, and regularly demoing progress • Communicate technical trade-offs, present system design proposals clearly, and document architectural decisions • Uplevel teammates through code reviews, pairing, and strong collaboration • Take ownership of your code and product domain, engaging in retrospectives and continuously improving how the team works

• Own the end-to-end project management of all proposal responses, including timeline development, task assignment, compliance tracking, and on-time submission • Support the evaluation of incoming RFPs/RFIs/RFQs to assess fit and develop go/no-go recommendations in partnership with Sales and Business Operations • Build and manage proposal schedules, ensuring all internal contributors know their deadlines, deliverables, and review milestones • Manage compliance matrices and ensure every submission requirement is addressed and accounted for in partnership with Sales, Marketing, Product and Solutions Engineering. • Coordinate proposal production logistics: formatting, packaging, electronic or physical submission, and post-submission follow-up • Serve as the central hub for proposal activity, coordinating inputs from Account Executives, Account Managers, Solutions Engineers, Marketing, Partnerships, Customer Success, and Business Operations • Manage the operational components of each proposal, thereby freeing account owners to focus on agency-specific content • Facilitate internal reviews and ensure feedback is incorporated before submission deadlines • Partner with Solutions Engineers on technical response sections and with Partnerships on subcontractor and integration content • Own the end-to-end proposal process across RFPs, RFIs, and proactive procurement processes, serving as the central coordinator across account owners, sales engineers, marketing, and product teams to produce professional and cohesive proposals. • Drive content assembly by sourcing and adapting material from a content library and/or prior submissions, leveraging subject matter experts for written contributions, and editing for consistency, clarity, and alignment with each agency's specific context and goals. • Manage the visual asset workflow — pulling screenshots, adapting graphics, writing graphic descriptions — to ensure every proposal meets a high visual and professional standard. • Maintain and continuously improve Swiftly's proposal template library, ensuring templates reflect current product capabilities, implementation methodology, and competitive positioning • Build and manage a centralized content library of reusable proposal responses, organized for quick retrieval and easy customization • Conduct win-loss analysis on completed proposals to identify patterns and improve future submissions • Leverage AI tools to improve proposal efficiency — from drafting initial responses to reviewing compliance and identifying content gaps • Own RFP forecasting and tracking in partnership with Sales and Business Operations, providing visibility into upcoming solicitations and resource requirements • Develop and maintain operational reporting on proposal volume, win rates, resource utilization, and process bottlenecks • Build onboarding and enablement materials so GTM team members understand proposal processes, templates, and their roles in a response • Establish proposal management best practices that scale as Swiftly's pipeline and product portfolio grow

• Design, build, maintain and extend products, features, and functionality that solve real customer problems • Partner with Product, Design, and Engineering to discover and validate customer needs and technical approaches • Prototype quickly, and as necessary, to de-risk projects, test assumptions, and iterate ideas into production-ready solutions • Consistently deliver incremental value by anticipating dependencies, breaking down work, and regularly demoing progress • Communicate technical trade-offs, present system design proposals clearly, and document architectural decisions • Apply modern software engineering practices to deliver robust, maintainable, and extensible systems • Uplevel teammates through code reviews, pairing, and strong collaboration • Take ownership of your code and product domain, engaging in retrospectives and continuously improving how the team works