Making cities move more efficiently
Implementation Manager – SaaS
Location
California
Posted
7 days ago
Salary
0
Seniority
Mid Level
Job Description
Implementation Manager – SaaS
Swiftly, Inc.
• Lead end-to-end implementation projects for new and existing customers, serving as the primary point of contact throughout the implementation lifecycle. • Develop detailed implementation plans — including timelines, resource allocation, and milestones — to ensure smooth execution and timely delivery of solutions. • Provide technical guidance and support throughout the implementation process, including data migration, system integrations, and platform configuration. You're comfortable getting into the weeds: working directly with transit data sources like GTFS, AVL, and GPS feeds to validate data quality, troubleshoot issues, and ensure customer solutions perform as intended. • Conduct live training sessions to help customers get value out of Swiftly's products and accomplish their core strategic goals. • Drive strong platform adoption while helping customers meet their goals and achieve value quickly during the implementation process. • Maintain regular, effective communication with customers, internal teams, and stakeholders — providing progress updates, managing expectations, and ensuring alignment throughout the implementation process. • Conduct thorough testing and data validation to ensure the accuracy, reliability, and performance of Swiftly's solutions. • Identify opportunities to improve processes, enhance implementation methodologies, and optimize client satisfaction. Provide feedback and insights to internal teams for product enhancements and future releases — including actively leveraging AI tools to identify patterns, automate repeatable tasks, and accelerate time-to-value for customers.
Job Requirements
- 2 to 4 years of experience as an implementation manager, implementation consultant, project manager, project engineer, or similar role at a SaaS company
- Thrives in a fast-paced environment; able to iterate quickly and dive into all-new kinds of projects
- Embraces the startup mentality — takes ownership of new processes, operates with autonomy, and builds new operations for the team; eager to experiment with and adopt new tools, including AI, to build smarter, more scalable ways of working
- Comfortable and experienced with both agile and waterfall project management methodologies
- Independent, resourceful problem-solver
- Technically fluent and eager to go deep — whether that's parsing a GTFS feed, validating AVL data quality, or troubleshooting an integration; actively uses AI tools to work smarter and is comfortable developing repeatable workflows that leverage them
- Passionate about mobility, sustainability, or mission-oriented work with real-world impact
- Nice to have: professional project management certification (PMP or equivalent)
Benefits
- Competitive salary
- Equity compensation for every employee
- Medical, Dental and Vision
- Retirement with Employer Match
- Flexible Spending Account (FSA)
- Home office setup reimbursement
- Monthly cell/internet reimbursement
- Monthly "Be Well" stipend
- Flexible PTO with a recommended minimum
- Flexible work environment
- 16 paid holidays, including holidays in months without US national holidays
- 12 fully paid weeks of leave for child birth/adoption
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