• Provides Technical Support and support warranty coverage to external (and internal) customers via various communications; process warranty claims and provide telephone and email coverage. • Maintains a data base warranty program to track, update, and gather detailed information regarding accuracy for our product performance. • Prepares reports to track product performance. • Builds customer relations and ongoing service to customers. Ensure customers, customer service, marketing, and field sales are trained on latest product offerings. • Travels and investigates claims as needed to diagnose and resolve field service problems by providing product support via appropriate cross-functional departments to incorporate corrections into production. • Identifies and maintains a training program and procures mockups needed to support products and warranty training. • Identifies and assists with review of technical support literature, service bulletins and parts list to support the product line. • Coordinates communications among various departments such as Engineering, Production and Sales. • Assists and supports the product development process. • Performs other related duties as assigned by management.

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests • Provide accurate and timely information regarding destinations, travel requirements, and agency policies • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction • Proactively follow up with clients before and after travel to ensure a positive experience • Address client concerns with empathy, professionalism, and solution-oriented thinking • Maintain accurate documentation and update booking systems as required

Role Description Looking for a role where your love for the Portuguese language and helping others plays a major factor? We are hiring on behalf of our client for the role of Portuguese Customer Support Representative - Remote/On-site in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service. - Manage incoming chat, mail or phone calls. - Identify and assess customers’ needs to achieve satisfaction. - Build relations of trust through open and interactive communication. - Provide accurate, valid, and complete information by using the methods/tools. - Keep records of customer interaction, process customer accounts and file documents. - Follow communication procedures, guidelines, and policies. Qualifications - Fluency in Portuguese (C1 - C2) - Very good command of English (B2) - Good MS Office skills. - Strong phone contact handling skills and active listening. - Excellent communication and presentation skills. - Customer orientation and ability to adapt/respond to different types of characters. - Ability to multi-task, prioritize, and manage time effectively. Benefits - Competitive Salary - Monthly Bonuses - Meal Vouchers - Health care benefits and numerous other discounts - Continuous Training and access to Educational Platforms - Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation Company Description

Reservations & Guest Support Specialist – Remote Location: Remote (United States) Company: Destination Knot About Destination Knot: Destination Knot is a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience. Position Overview: The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process. This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment. Key Responsibilities: Assist with reservation requests, confirmations, and scheduling updates Respond to guest inquiries via email, phone, and messaging platforms Maintain accurate records, calendars, and service documentation Monitor timelines to ensure changes and confirmations are processed correctly Provide general guest support to ensure a smooth and positive experience Follow established workflows and quality standards Collaborate with internal team members to support daily operations Qualifications & Skills: Strong customer service and communication skills High attention to detail and organization Ability to manage multiple tasks in a remote work environment Basic computer proficiency and ability to learn new systems Professional, reliable, and responsive Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required. Work Environment & Schedule: Fully remote position Flexible scheduling may be available Training and ongoing guidance provided Why Work With Destination Knot: Remote work flexibility Structured and supportive work environment Clear expectations and established processes Opportunity to build coordination and guest support skills How to Apply: Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps. $50,000 - $65,000 a year