• Manage inbound brand partnership inquiries and assess opportunities • Coordinate and match brands with suitable creators/talent • Act as the main point of contact between brand partners and talent • Support and drive deals from initial inquiry through to close • Advocate for talent throughout the negotiation and deal process • Track and manage opportunities across the pipeline • Maintain and update workflows within TeamInbox, Basecamp, or similar tools • Ensure clear, timely, and professional communication across all stakeholders • Proactively follow up on opportunities to keep momentum and drive conversions

• Act as the primary consultant for our Global Clients APAC HR and Benefits leadership • Drive program awareness and adoption through localized engagement campaigns • Serve as the first point of contact for high-priority escalations • Rapidly mobilize Lyra’s clinical and provider networks during critical events • Lead post-incident reviews with clients • Partner with the Regional/Country Managers to ensure the provider network meets cultural nuances • Own the renewal process for regional contracts and maintain 100% client retention • Identify opportunities for upselling additional Lyra products

• Act as the primary Japan-based consultant for a portfolio of global enterprise clients, ensuring Lyra’s mental health platform integrates seamlessly with each organization's specific corporate culture and local HR policies. • Own the end-to-end retention strategy for all Japan-based entities within your book of business. This includes identifying churn risks early and delivering data-driven business reviews that demonstrate localized ROI and clinical efficacy. • Serve as the dedicated, high-touch point of contact for Lyra's key strategic account Japanese headquarters, navigating their complex internal hierarchy to ensure "gold-standard" service delivery across their regional divisions. • Tailor global open enrollment and mental health awareness campaigns to resonate with the Japanese workforce, accounting for local sensitivities around stigma, overwork prevention, and workplace harmony. • Serve as the first line of defense for regional crises (e.g., workplace tragedies, natural disasters, or acute mental health emergencies), coordinating rapid-response clinical support that adheres to Japanese cultural norms. • Act as the "voice of the Japanese market" for Lyra’s product and clinical teams, providing insights on local competitor trends, regulatory changes and provider network gaps. • Partner with Global Account Managers/Consultants to ensure a unified "One-Lyra" experience for multinational clients, providing the local expertise necessary to execute global contracts within Japan.

Role Description We’re looking for an Emergency Account Manager to support customers who rely on rapid, mission‑critical fuel delivery during outages, natural disasters, and other emergency events. In this role, you’ll coordinate fast‑moving fueling operations, communicate directly with essential‑service customers, and work closely with dispatch, drivers, and logistics teams to keep critical infrastructure running. This position is ideal for someone who thrives under pressure, communicates clearly, and can make confident decisions in time‑sensitive situations. - Manage emergency fuel accounts and respond to urgent service requests as part of a 24/7 on‑call rotation - Assess customer needs quickly and coordinate appropriate fueling solutions - Maintain real‑time communication with customers during emergency events - Work closely with dispatch, drivers, logistics, and supply partners to execute emergency fueling - Prioritize resources based on customer criticality and service commitments - Build strong relationships with key accounts and support pre‑event planning and post‑event reviews - Document service actions, track performance, and maintain accurate CRM records - Ensure compliance with company policies and regulatory standards (DOT, EPA, OSHA) - Promote a safety‑first culture during all emergency operations Qualifications - Strong preference for candidates residing within the Southeastern U.S. region (e.g., Georgia, Florida, North Carolina, South Carolina) to effectively support business operations - Sales experience strongly preferred - Bachelor’s degree in Business, Operations, Logistics, or related field preferred (or equivalent experience) - Minimum of 3 years in account management, operations, logistics, or emergency services - Experience in fuel distribution, energy, transportation, utilities, or industrial services preferred - Strong decision‑making skills in time‑sensitive environments - Excellent communication and customer relationship skills - Ability to work nights, weekends, and holidays as part of an on‑call rotation Requirements - Knowledge of bulk fuel delivery or mobile fueling operations - Experience supporting mission‑critical customers (hospitals, data centers, utilities, etc.) - Strong organizational and problem‑solving abilities - Ability to coordinate cross‑functional teams - Proficiency with CRM systems, dispatch tools, and Microsoft Office - Professional, calm, and effective under pressure Company Description RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status. We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us.