• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; • Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; • Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; • Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; • Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; • Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video воркфлоус) to standardize the implementation process; • Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; • Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; • Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; • Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; • Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; • Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process; • Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Role Description Logistik wird gerade neu gebaut. Wir suchen jemanden der dabei die Kundenfront führt. Die Logistikbranche läuft noch immer auf Excel, Telefon und Software aus einer anderen Epoche. Orbit baut das Betriebssystem, das sie verdient – AI-first, cloud-native, end-to-end. Und die Unternehmen die einmal damit arbeiten, gehen nie wieder zurück. Aber die beste Plattform der Welt bringt nichts, wenn Kunden nicht sauber live gehen. Genau da kommst du ins Spiel. - Ein Industrieunternehmen will seine komplette Transportlogistik über Orbit abwickeln – von der Tourenplanung bis zur Übergabe an ein Logistikunternehmen. - Ein Spediteur, der seine Disposition digitalisiert. - Dein Job: Diesen Kunden von „wir haben unterschrieben" bis „wir sind live" führen. - Im Kickoff die richtigen Fragen stellen. - Verstehen wie deren Systeme funktionieren und wo die Daten herkommen. - Eine Spec schreiben, mit der unsere Entwickler die API-Anbindung bauen können. - Dem Ops-Leiter erklären, wie sich seine Disponenten umstellen müssen. - Wenn die IT-Abteilung auf Kundenseite drei Wochen nicht liefert, nicht warten – sondern das Problem lösen. Du machst das nicht manuell auf einem weißen Blatt. Du arbeitest mit AI-gestützten Workflows die mit jedem Projekt besser werden. Dein zehntes Integrationsprojekt ist drastisch effizienter als dein erstes – weil das System lernt, nicht nur du. Das ist kein normaler PM-Job. Das ist die Chance, an vorderster Front mitzubauen wie eine ganze Branche digitalisiert wird. Qualifications - 2–4 Jahre Erfahrung in B2B SaaS – als Technical PM, Solutions Engineer, Implementation Consultant, Technical Account Manager oder in einer vergleichbaren Rolle. - Hands-on technisch, ohne Software-Engineer zu sein – eigenständig API-Calls in Postman bauen und debuggen, SQL-Queries für Datenanalysen schreiben und JSON-Strukturen sicher lesen. - Exzellente schriftliche Kommunikation – klare, strukturierte und präzise schriftliche Fähigkeiten sind erforderlich. - Eigenantrieb und Selbstorganisation – remote, autonom, wenig interne Meetings. - Deutsch als Muttersprache, gutes Englisch – Kundenkontakt läuft auf Deutsch, internes Team teilweise auf Englisch. - AI-Fluency – Verständnis von AI als Arbeitswerkzeug und Denken in Workflows und Systemen. - Menschlich angenehm und verbindlich – Vertrauen und Respekt sind wichtig. Requirements - Logistik- oder Speditionserfahrung – smarte Leute lernen unsere Domäne schnell. - Erfahrung mit API-Integrationen auf Kundenseite. - Startup-Erfahrung. - Erfahrung mit AI-Coding-Tools (Cursor, Claude Code) oder AI-gestützten Workflows über einfaches Prompting hinaus. Benefits - Direkter Impact – du arbeitest direkt mit dem Founder/CEO zusammen. - Attraktives Grundgehalt plus Gewinnbeteiligung über unser Own Orbit-Programm. - Remote-Vorteil: voller Ortsvorteil, kein Pendeln, freie Arbeitsort-Wahl in der EU. - Die Rolle wächst mit der Firma. - SpaceWalks – Mini-Offsites an Orten, die neue Energie bringen. - MissionDays – Quartalsmeetings in Hamburg mit Team-Aktivitäten. - LogisticsTech Talks – Branchenkonferenz mit Top-Speakern. - SpaceCamp – jährliche Strategie- und Visionstage. - Async-first: Low/No Meeting Culture intern. - Equipment-Budget für dein Home-Office-Setup und monatliches Coworking-Budget. - Wellpass-Mitgliedschaft – 8.000+ Fitness-, Yoga- und Wellnessangebote in DE/AT.

Role Description You will join a dynamic team with the responsibility of guiding customers through the successful implementation of manufacturing enterprise software solutions for North American customers. You will work with a group of experienced project managers, application specialists, and customer support experts to implement Insight projects (Cyncly ERP solution). Main responsibilities - Deliver successful implementations of our manufacturing solutions both onsite at the customer facility and remotely by providing technical services that may include: - System configuration - Data setup - Machine integration/configuration - Report configuration/development - Stored procedure development - Testing and validation - Management consultation - User training - Guide and support our customers and help them get value out of our solution offerings by providing consultative services that may include: - Needs assessment - Productivity recommendations - Production best practices suggestions - System improvement recommendations - Customer training - Contributing information to strategic plans and reviews - Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks. - Test configuration and solutions to ensure they satisfy customer requirements. - Manage and update task assignments to meet company and customer commitments. - Support knowledge transfer to other team members. - Commitment to building long and lasting client relationships. - Travel may be required. Qualifications - Solid experience in software development and/or implementation. - Prior experience with ERP implementations strongly preferred. - IMOS experience strongly preferred. - Solid base in SQL statements and SQL stored procedures. - Strong attention to deadlines and budgetary guidelines. - Proven success working with all levels of management. - Strong understanding of manufacturing concepts and principles; prior experience in furniture production and/or woodworking industry is an advantage. - Self-starter, highly motivated, able to work in fast-paced environments and execute on multiple concurrent project tasks. - Excellent organizational and time management skills, strong communicator to varied audiences, and good problem-solving skills. - Detail-oriented with skills to absorb, analyze, and practically apply technical information to a variety of customer environments. - Strong interest in software systems. - Familiar with Microsoft productivity tools. - Experience with reporting services. - Advanced English. Benefits - Flexible and autonomous work environment. - Support from teammates and leaders committed to your growth. - Comprehensive benefits package. - Potential for additional compensation such as bonuses and commissions. Equal Opportunity Employer Statement Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.